Program Assistant - EMS

Wake County; Raleigh (NC); On-site; USD 36,000 - 41,000; Full time

Job summary

Wake County EMS is seeking a detail-oriented Program Assistant to support the EMS Business Office, onboarding new hires, benefits enrollment, payroll navigation and confidential records management. You will collaborate with staff, supervisors and leadership to ensure accurate HR processes and timely communication while supporting a lifesaving mission in Raleigh, NC.

The role emphasizes data accuracy, process improvement and cross-department coordination.

Qualifications

• Associate's degree or equivalent required.
• One year of related experience required.
• Equivalent education and experience accepted.

Responsibilities

• Oversee accurate and timely data entry for timesheets.
• Maintain knowledge of benefits enrollment and leave policies.
• Develop and maintain data tracking to identify trends and improve processes.
• Assist with onboarding tasks for new hires, including badges and I-9.
• Manage confidential documents including billing and medical records.

Skills

Data entry

Payroll navigation

Benefit enrollment

Onboarding

Communication

Education

Associate's degree

Equivalent education and experience

Job description

What You’ll Be Doing

Wake County Emergency Medical Services is looking for a dynamic, experienced Program Assistant to join #TeamWake! Are you a highly organized, detail-oriented professional looking to make a powerful, positive impact on your community? Do you thrive in a fast-paced environment where collaboration, innovation and a genuine drive to serve others are celebrated every day? If so, this is the opportunity you have been waiting for.

As a Program Assistant, you will be a vital part of the team driving the heartbeat of the Wake County EMS Business Office. Working alongside a peer Program Assistant, you will serve as an essential guide for both current staff and new hires, empowering them through critical milestones like benefit enrollment, payroll navigation and core human resources processes. In this versatile role, you will become a key subject matter expert on onboarding operations, benefit programs and confidential records management. Your elite communication skills will truly shine as you act as a crucial liaison, regularly connecting with the public, EMS administrative leadership, community partners, and field personnel through both written and verbal channels. If you are ready to elevate your career while supporting a lifesaving mission, we want to hear from you!

Essential Functions:

• Oversee accurate and timely data entry for timesheet documentation, working closely with the county payroll team, Shift Commanders, EMS Supervisors, other EMS managers and employees
• Maintain in-depth knowledge of benefit enrollment choices, FMLA, Workers Compensation and Leave and how they apply to employees
• Develop and maintain data tracking to identify trends and recommend process improvement strategies
• Assist in scheduling and completing on-boarding tasks for new-hire employees, including badge requests, I-9 documentation and other required pre-hire paperwork
• Manage confidential processes including documents relating to billing, medical records and subpoena services

About Our Team

Wake County EMS is a cutting-edge emergency medical services system delivering premier care across all 12 municipalities of Wake County. Behind our frontline heroes is a dedicated Business Office that serves as the backbone of our operations, providing comprehensive support to empower both our current team and our incoming new hires. We believe our strength lies in our differences. We deeply value the immense enrichment that a diverse staff brings to our system, and we are continuously working to advance diversity, foster equity and cultivate inclusive spaces where every employee has the support they need to thrive.

The Basics (Required Education and Experience)

• Associate's degree
• One year of job-related experience
• Equivalent education and experience are accepted

Beyond the Basics (Preferred Education and Experience)

• Associate's degree or equivalent in Business Administration, Emergency Medical Services or a related field
• Two plus years of experience in EMS or other Public Safety position

How Will We Know You're 'The One'?

• You have a strong working knowledge of administrative office techniques, organizational structures and the mission-driven services we provide
• You possess a solid understanding of program policies, procedures and precedents, with the ability to confidently analyze, interpret and implement guidelines
• You are highly skilled at organizing complex workflows, coordinating cross-departmental activities and keeping projects on track
• You bring excellent written and verbal communication skills, allowing you to connect effectively with individuals at all levels of the organization
• You naturally practice tact and diplomacy, maintaining exceptional social, ethical and organizational norms while firmly adhering to codes of conduct

About This Position

Location: Public Safety Center Raleigh, NC 27601

Employment Type: Regular

Work Schedule: Mon - Fri 8:30am - 5:15pm with occasional weekends with extended hours during emergency events.

Hiring Range: 26.07 - 29.81

Market Range: 26.07 - 33.55

Posting Closing Date: 7:00 pm on 11/4/2026

What Makes Wake Great

Consistently ranked high among the best places to live and work in America, Wake County is the proud home to NC State University, Research Triangle Park, and the two-time Stanley Cup Champion Carolina Hurricanes, winners in 2006 and 2026. In addition to being Wake County's seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina's most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. Starting in fall 2026, the Wake County Board will have seven commissioners elected by voters in their districts and two at-large commissioners elected by the whole County. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County's FY2027 General Fund budget is approximately $2.28 billion, and the County has more than 5,000 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-performing Cities.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.