Program Assistant-1

ccrcca; Palmdale (CA); Hybrid; USD 23,000 - 32,000; Full time

Job summary

CCRC is seeking a Program Assistant to provide administrative support within the CCFA Division, ensuring compliant processes and effective communication in a hybrid work setting in California.

Under supervision, you will handle clerical tasks, support case management, and deliver professional customer service to families and providers while meeting grant requirements and background checks.

Qualifications

• High School diploma or equivalent; 2 years related work experience.
• Associate's Degree in Psychology, Sociology, Child Development, Social Work, Family Studies, or related field (as approved).
• Equivalent combination of education and experience acceptable.

Responsibilities

• Clerical and General Assistance: support filing, typing, mailings, enrollment and provider packets, and maintain family eligibility records.
• Customer Service: provide professional internal and external support, answer calls, assist or transfer callers, and give daily CCFA division support.

Skills

Data entry

Windows proficiency

Education

High School diploma or equivalent (2 years related work experience)

Associate's Degree in Psychology / Sociology / Child Development / Social Work / Family Studies

Equivalent combination of education and experience

Job description

Expected Hourly Pay Rate: $20.00. Work where your work matters. Work at CCRC.

CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 900+ people strong and growing!

General Summary

Under supervision, the Program Assistant provides administrative support within an organizational structure, primarily focusing on assisting the Child Care Financial Assistance (CCFA) Division. This position ensures efficient handling of administrative tasks, compliance with program regulations, and effective communication.

Essential Duties and Responsibilities

• Clerical and General Assistance: 55% - Support case management tasks including, but not limited to filing, typing, sending/receiving/logging mailings; preparing enrollment and provider packets; sending copies of Notice of Action to parents and/or DPSS; clerical support with photocopying, filing, faxing, typing, mail processing; and maintaining CCRC's eligibility list. As requested by Case Specialists, request appropriate documentation to maintain family eligibility and program compliance. Develop and maintain accurate, legible and complete written records of families' program activity.
• Customer Service: 45% - Provide professional customer service internally to members and externally to clients, families, and providers. Answer telephones, assist or transfer callers as expected, follow-up as needed. Provide comprehensive support and technical assistance to parents regarding childcare questions and concerns. Provide daily communication and support as required to the Child Care Financial Assistance (CCFA) Division.

Job Specifications

• Minimum Required
  • Education / Experience : High School diploma or equivalent required and 2 years of equivalent related work experience (experience in Child Development, Social Work, Psychology, Family Studies, or related field); or
  • Associate's Degree in the field of Psychology, Sociology, Child Development, Social Work, Family Studies, or related field (as approved)
  • Or any equivalent combination of education and experience that demonstrates the knowledge, skills, and abilities required to successfully perform the essential functions of the position.
• Technical Requirements Proficiency and experience with Windows-based programs and data entry.
• Travel Some travel/business related driving required. Staff may choose any mode of transportation (driving, walking, bicycling, carpooling, etc.) to arrive to and depart from the location where attendance is required. Should a staff member choose to drive, the staff member must become an approved driver with CCRC prior to driving on behalf of CCRC. Approved drivers driving on behalf of CCRC may choose to drive a CCRC vehicle or own vehicle and must meet requirements to be an approved driver including holding and maintaining current auto insurance, current California Driver's License and receiving DMV clearance.
• Work Schedule Hybrid. Ability to work a regular, full time schedule; overtime may be required as needed. Late shift schedule until 7 pm one Monday a month required.
• Work environment Ability to work in a professional office environment.
• Background & Health Clearance Requirements Background requirements determined according to the requirements of the program(s) which the position will be supporting. Background check required. As a grant-funded Agency supporting Children and Family Services, CCRC conducts background checks commensurate with the role to verify candidate qualifications (criminal history, employment history / experience, education, reference checks) and ensure grant compliance. Specific roles may have additional verification / clearance to the standard background check as part of the recruitment and selection process, including: Live Scan Clearance / DOJ Fingerprinting : For positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health and Safety Code Section 1596.871 and/or Head Start Program Performance Standards 1302.90). Health Clearance : For positions working directly with the public in a child/ community care or child / community care adjacent setting or working with "at risk" populations, CA Code of Regulations Title 22, §101216, CA Health and Safety Code 1596.7995, and/or Head Start Program.