Program Assistant

FNA Group; Fairbanks (AK); On-site; USD 64,071,000 - 89,687,000; Full time

Job summary

FNA Group seeks a Program Assistant in Fairbanks, AK to support staff with administrative duties and maintain office flow. The role involves clerical tasks and non-clerical duties across Behavioral Health Services and grant-funded programs.

The position requires strong organizational skills, reliability, and the ability to work independently or with a team. Experience with Word/Excel is preferred, and the salary range is listed hourly.

Qualifications

• High school diploma or GED required.
• Experience with Microsoft Word and Excel.
• Substitution of experience, education, and training for degree requirements allowed.
• Administrative duties across multiple programs.

Responsibilities

• Answers telephone calls professionally and directs as needed.
• Greets visitors and routes to the appropriate staff.
• Inputs data, prepares reports, and maintains tracking systems.
• Prepares quarterly reports and sends emails to relevant people.
• Provides general clerical support for Behavioral Health Services.

Skills

Attendance

Customer service

Cross-cultural communication

PC skills

Time management

Multi-tasking

Oral and written communication

Teamwork

Education

High school diploma/GED

Associates degree in Office Management and Technology

Tools

Microsoft Word

Microsoft Excel

Job description

PROGRAM ASSISTANT

Full Time

Administrative

Fairbanks, AK, US

Salary Range

$22.36 To $31.30 Hourly

SUMMARY

This position assists staff with administrative duties and oversees general office flow, performing both clerical as well as non-clerical duties in support of all Behavioral Health Servies and grant-funded programs.

JOB DUTIES

• Answers telephone calls in a professional and positive manner. Directs calls to appropriately, taking messages as needed. Answers questions regarding general information about the program.
• Greets visitors in a professional and positive manner, determines the purpose of the visit, and directs them to the appropriate staff member.
• Inputs data, prepares reports, and maintains tracking system using various information.
• Prepares quarterly reports for the database and communicates by email to the appropriate people.
• Completes daily tickler reports for the database which includes faxing notifications, status reports, and completion letters to treatment agencies and outlying courts.
• Conducts client screenings and requests APSINs for new clients from Anchorage ASAP for background checks.
• Prepares completion paperwork for the Courts, District Attorneys Office, and DMV.
• Performs light housekeeping duties and maintains the office.
• Provides case management/file documentation in accordance with established standards, and submits reports (i.e., required for MIS reporting, client billing, etc.) and other data in an accurate and timely manner.
• Attends monthly adjudication/status hearings. Respond to and attend court ordered subpoenas as needed.
• Provides general clerical support for all Behavioral Health Services and grant-funded programs. which includes sorting, filing, maintaining source documents, typing correspondence/reports, and expediting departmental needs.
• Composes letters, memos, and other correspondence for program staff, as needed.
• Maintains client files or current documents, forms, and other material pertinent to program administration.
• Assists supervisor in tracking and monitoring program soft ledger.
• Assists supervisor with proposal and program development as well as grand budget management. Compiles and types statistical reports as requested.
• Perform other job-related duties as assigned.

NECESSARY KNOWLEDGE, SKILLS, AND ABILITY

• Ability to report to work on time and maintain consistent, reliable attendance.
• Knowledge of customer service concepts and practices.
• Understanding and sensitivity to diverse cultures and lifestyles, as well as cross-cultural communication styles.
• Skill in operating personal computers utilizing a variety of computer software.
• Strong organizational and time management skills, with high attention to detail and accuracy in all work products.
• Skill in managing multiple priorities, complex workflows, and tasks concurrently while consistently meeting deadlines.
• Skill in oral and written communication, with the ability to accurately follow written and verbal instructions.
• Skill in establishing and maintaining cooperative working relationships with colleagues, supervisors, and consumers.
• Ability to work independently as well as within team structures.

MINIMUM QUALIFICATIONS (Education and Experience)

• High school diploma/GED
• Minimum of three (3) years of work experience performing diverse administrative duties.
• Experience in Microsoft Word and Excel programs.
• A combination of experience, education, and training that provides the required knowledge, skills, and abilities may substitute for degree requirements.

PREFERRED QUALIFICATIONS (Education and Experience)

• Associates degree in Office Management and Technology or related field.
• Knowledge of court and legal procedures that deal with alcohol and drug convictions.

We are an equal opportunity employer. Qualified individuals are considered for employment without regard to race, sex, sexu l orientation, color, religion, sex, national origin, age, marital or changes in marital status, veteran status, medical condition, or disability.