Program Assistant

Centro de Información; Elgin (IL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Employee assistance program

Paid time off

Job summary

Centro de Información in Carpentersville and Hanover Park seeks a full‑time, in‑person Administrative Assistant to support immigrant services and program management. You will handle phones, scheduling, and client paperwork while maintaining accurate records.

The role requires bilingual Spanish/English communication, a high school diploma, and office experience. Proficiency in MS Office and Google Suite is expected, with opportunities to engage in community events.

Qualifications

• Bilingual Spanish/English (writing, reading, speaking) and bicultural.
• High school diploma required; some college preferred.
• One year of office/administrative experience preferred.
• Excellent organizational skills with ability to maintain confidential records.
• Ability to multitask and manage several tasks simultaneously.
• Proficient in Microsoft Office and Google Suite; willingness to learn other platforms.
• Driver's License required.

Responsibilities

• Arrive 15 minutes before opening to prepare office space.
• Answer phones, route calls, take messages, and share information with clients.
• Schedule appointments based on staff availability.
• Help clients complete forms and gather required documentation.
• Enter client data into agency databases.
• Distribute and collect client forms and maintain records.
• Coordinate with vendors and partners to support operations and inventory.
• Keep office space organized and welcoming.
• Perform other duties as assigned.

Skills

Bilingual Spanish/English

Organizational skills

Multitasking

Driver's License

Education

High school diploma

Some college preferred

Tools

Microsoft Office

Google Suite

Job description

To provide culturally and linguistically competent information to immigrant clients and administrative support and reporting assistance to Centro program managers.

Carpentersville, and Hanover Park. The mission of Centro de Información is empowering the Latino and immigrant community to integrate effectively. Centro provides immigration and naturalization services, an emergency food pantry, educational seminars, public benefits assistance and advocacy, and more. Centro has been serving in the community since 1972 and serves over 7,000 clients each year.

All office locations are open Monday through Friday from 9:00 a.m. to 5:00 p.m. This position requires occasional participation in community events, which may take place during weekday

Duties

• Arrive promptly Monday through Friday 15 minutes before the office opens to prepare office space (8:45 am)
• Answer phone and route calls, which includes taking messages, calling back clients as necessary to share information, confirming appointments, and additional tasks.
• Schedule appointments for clients based on availability of agency program staff.
• Assist clients with completing forms and collecting documentation required for appointments with Centro staff.
• Enter client and service information into agency database systems.
• Manage the distribution and collection of client forms.
• Deliver clear communication with outside vendors and agency partners to sustain Centro operations, materials, inventory, and security.
• Maintain Centro office space well-organized and welcoming.
• Perform other duties as assigned.

Qualifications

• Proficiently bilingual (Spanish / English – writing, reading, speaking), and bicultural
• High school diploma required; some college preferred
• One year of office/administrative experience preferred
• Excellent organizational skills and ability to maintain detailed, accurate, and confidential records.
• Ability to manage multiple tasks simultaneously.
• Proficient in Microsoft Office programs, Google Suite, and willing to learn other online platforms
• Driver's License

Job Type: Full-time, in-person

Pay: $17.50 - $19.00 per hour

• Employee assistance program
• Paid time off