Program Assistant

Akeela, Inc.; Anchorage (AK); On-site; USD 38,000 - 54,000; Full time

Job summary

Akeela, Inc. in Anchorage, AK invites applications for a Program Assistant to support the Program Manager with scheduling, data collection, policy distribution, and clerical tasks. You will help prepare reports and maintain client databases in accordance with agency policies.

The role requires strong communication, organizational skills, and the ability to work independently in a fast-paced environment. Familiarity with MS Office and basic EHR systems is preferred.

Qualifications

• Clerical support and data organization experience.
• Maintain confidentiality and handle sensitive information.
• Strong written and verbal communication skills.
• Proficient with MS Office and basic EHR systems.

Responsibilities

• Greet and assist visitors and clients in person or by phone and direct calls to staff.
• Keep records of client funds and program-related payments.
• Prepare monthly program reports for the Program Manager.
• Maintain computerized client database and archival records per policy.
• Document services using the designated electronic health record system.
• Provide information and referrals when counseling staff are unavailable.
• Provide clerical support to program staff as needed.
• Organize tasks to meet deadlines and maintain confidentiality.
• Handle office equipment and basic administrative duties.
• Assist with data collection, policy and procedure distribution.

Skills

Approachability

Attention to detail

Dealing with change

Composure

Interpersonal skills

Time management/prioritization

Tools

Microsoft Word

Excel

Adobe

Job description

Position Summary

Assist Program Manager in the daily organization of schedules, data collection, policy, and procedures, along with information distribution as clerical support.

Position Summary

Assist Program Manager in the daily organization of schedules, data collection, policy, and procedures, along with information distribution as clerical support.

Core Competencies

The Program Assistant must be able to demonstrate competency in the following areas:

• Approachability.
• A

ttention to detail.

• Dealing with change.
• Composure.
• Interpersonal skills.
• Time management/prioritization.

Responsibilities

• Greet and assist visitors and clients, both in person and telephonically, and direct the individual or calls to the Program Manager, or appropriate staff.
• Keep records of client funds and treatment payments.
• Prepare monthly program reports for review by the Program Manager.
• Prepare and maintain all computerized client database for archived clients following agency confidentiality policies and procedures.
• Documents all client services using Akeelas designated Electronic Health Record (ERH) and maintains accurate and timely client records in accordance with Akeela policy.
• In the absence or unavailability of counseling staff, provide information and referral upon request to telephone callers and walk-in clients.
• Provide clerical support to program staff.
• Ability to organize and to meet time deadlines.
• To maintain confidentiality as required by Akeela policies.
• Strong verbal and written communication skills.
• Ability to work independently.
• Understanding of professional office procedures and filing systems.
• Record statistical data and prepare reports to agency standards such as emergency preparedness drills.
• Prepare finance requests on a regular basis for Program Managers approval.
• Be a liaison between the program and community resources and referrals.
• Ability to work with a variety of office equipment and applications, including, but not limited to, copiers, postage machines, computers, printers, Microsoft Word, Excel, Adobe.
• Perform other duties as assigned.