Program and Operations Coordinator

American Corporation for Public Well Being; Milwaukee (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

ACPWB is seeking a Program and Operations Coordinator to bring structure to the Stakeholder Engagement team's scheduling and planning. You will own document management, version control, and coordinate with the engagement team to build reliable processes that reduce friction and keep projects on track, with attention to detail and a proactive mindset.

The role sits within a team of 11, involves collaborating with practice leads, managers, and senior analysts, and includes on-site interviews and a

Qualifications

• Excellent written and verbal communication skills with a professional, responsive work style.
• Strong organizational skills with a proven ability to manage multiple priorities simultaneously.
• Familiarity with expense reporting systems and basic budget tracking.
• Prior experience managing scheduling, logistics, or administrative workflows in a professional environment.
• 3+ years of experience in a coordinator, administrator, or operations role.
• Proven ability to take initiative and resolve operational issues without requiring constant direction.

Responsibilities

• Proactively identify process gaps and propose improvements to the engagement team leadership
• Manage the Stakeholder Engagement team's intranet presence including updating directories and resource libraries
• Support client communication logistics including preparation of contact lists, mailing distributions, and scheduling
• Provide coverage and cross‑training support to ensure operational continuity during team absences
• Field inbound communications from clients and stakeholders and route them appropriately
• Maintain an accurate inventory of team resources, subscriptions, and vendor contracts

Skills

Communication

Organizational skills

Budget tracking

Scheduling

Initiative

Cross-functional coordination

Job description

Stakeholder Engagement Operations Coordinator Full-Time, Senior Individual Contributor

About The Role

ACPWB is looking for a Program and Operations Coordinator who can bring structure to the Stakeholder Engagement team's engagement scheduling and planning operations without making everything feel bureaucratic. You will own document management and version control, coordinate with the engagement team, and build the kind of reliable, frictionless processes that make people forget how much work went into making things run smoothly. We notice that work. We value it.

The Program and Operations Coordinator will join a Stakeholder Engagement team of 11 and immediately take ownership of critical operational functions including document management and version control. You will work closely with practice leads, managers, and senior analysts to anticipate needs, resolve logistics, and keep projects on track. The team has opinions about what good coordination looks like. You will help shape those opinions.

Key Responsibilities

• Proactively identify process gaps and propose improvements to the engagement team leadership
• Manage the Stakeholder Engagement team's intranet presence including updating directories and resource libraries
• Support client communication logistics including preparation of contact lists, mailing distributions, and scheduling
• Provide coverage and cross‑training support to ensure operational continuity during team absences
• Field inbound communications from clients and stakeholders and route them appropriately
• Maintain an accurate inventory of team resources, subscriptions, and vendor contracts

Qualifications

• Excellent written and verbal communication skills with a professional, responsive work style
• Strong organizational skills with a proven ability to manage multiple priorities simultaneously
• Familiarity with expense reporting systems and basic budget tracking
• Prior experience managing scheduling, logistics, or administrative workflows in a professional environment
• 3+ years of experience in a coordinator, administrator, or operations role
• Proven ability to take initiative and resolve operational issues without requiring constant direction

Preferred

• Prior experience supporting a client-facing professional services team
• Experience supporting external communications or client‑facing correspondence
• Demonstrated interest in professional growth and expanded responsibility over time
• Prior experience managing meeting logistics for distributed or remote teams

WHY ACPWB

Working at ACPWB means you will be asked to do work that is genuinely difficult, for clients who are paying attention, at a firm that holds itself to standards it has actually written down. We are not perfect. We are honest about not being perfect. We are working on the parts that need work, and we are making measurable progress.

ACPWB was founded in Milwaukee in 2006 with a simple mandate: help working Americans understand and advocate for the compensation they deserve. Eighteen years later, that mandate has grown into a full‑service research and advisory practice serving clients from early‑stage employers to Fortune 50 enterprises — and we are still based in Milwaukee, because Milwaukee is genuinely underrated.

INTERVIEW PROCESS

Our process begins with a 30‑minute introductory call with a member of our talent team, followed by a 60‑minute technical interview with the hiring manager and one senior team member. Final‑round candidates will be invited to a half‑day on‑site in Milwaukee, which includes a panel interview, a brief analytical exercise, and lunch with the team. We will validate parking.

What Success Looks Like In Year One

• Complete any required compliance, systems, or role‑specific training modules on schedule
• Build a reputation for reliability — that what you say you will do, you do, and on time
• Build productive working relationships with all key stakeholders across the engagement team
• Demonstrate the judgment to handle ambiguous situations independently while escalating appropriately
• Take full ownership of document management and version control and execute it reliably without requiring regular check‑ins from management