Program Analyst (Clinical Practice Manager)

U.S. Department of Veterans Affairs; Cleveland (OH); Hybrid; USD 64,000 - 84,000; Full time

Job summary

The VA Northeast Ohio Healthcare System is recruiting for a Management Analyst (Clinical Practice Manager). The Management Analyst will function in the Hematology and Oncology section within Medicine Service and support clinic access, data reporting, and process improvement to optimize patient care.

Responsibilities include oversight of scheduling, reporting, contingency planning, and collaboration with various sections; telework eligibility will be discussed during the interview.

Responsibilities

• Pull and review appropriate supply and demand data within clinics via VSSC reports.
• Ensure strategies are implemented to increase supply and shape demand as defined in advanced clinic access principles.
• Review and reduce appointment types.
• Assist in developing and executing a viable contingency plan policy and process within assigned clinical section.
• Ensure adherence to advanced clinic access principles for For appointments including check-in/check-out, intake/evaluation, rooming and follow-up.

Job description

Program Analyst (Clinical Practice Manager)

• Department: Department of Veterans Affairs

The VA Northeast Ohio Healthcare System is recruiting for a Management Analyst (Clinical Practice Manager). The Management Analyst (Clinical Practice Manager) will function in the Hematology and Oncology section within Medicine Service.

Key Responsibilities

Major duties and responsibilities include, but are not limited to: Pull and review appropriate supply and demand data within individual clinics via a variety of VSSC reports. Ensure strategies are implemented to increase supply and shape demand as are defined in the advanced clinic access principles.

Pulls reports related to provider clinic utilization as should be mapped to the assigned DSS labor report; ensuring maximum use of provider time to accommodate patient care needs and balance supply and demand based on variation to the system. Develop backlog reduction plans when delay is occurring and supply is equal to or less than demand and present to Section Chief, Administrative Officer or designee and facility Group Practice Manager. Review and reduce appointment types.

Assist Section Chief, Administrative Officer or designee and facility Group Practice Manager in developing and executing a viable contingency plan policy and process within assigned clinical section.

Ensure adherence to advanced clinic access principles "For" appointments to include the following: Check-in/check-out, intake/evaluation, rooming and room stocking, synchronization of all needed information inside the red zone (face to face time with provider), and follow-up for next appointment as needed.

Oversee the consult management process [education on consult reports, consult business rule implementation, understand types of consults and process and policy variations, participate in consult COP (local and national), coordinate development of Care Coordination Agreements]. Serve as subject matter expert to clinic teams/staff/leadership in advanced clinic access principles, data reports and tools.

Routine collaboration with DSS, PCMM, Naming Convention and other relevant stakeholders. Reduction of no shows through application of administratively related national missed opportunities improvement strategies. Present recommendations for space, staff and equipment needs to Section Chief, Administrative Officer or designee and facility Group Practice Manager. Promotes and enforces compliance with access targets, performance measures, performance metrics, policies, etc.

Review clinic profiles on a regular basis and update as appropriate. Provide ongoing training, system redesign and process improvement recommendations for clinical staff development in coordination with the Section Chief, Administrative Officer or designee and facility Group Practice Manager. Special projects work that may include section or task specific knowledge or resources external to the origination to sufficiently complete these projects.

Work Schedule: Monday - Friday: 8:00am - 4:30pm Telework: Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Analyst (Clinical Practice Manager)/PD94493A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Requirements & Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $64448 – $83787/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-11-02.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.