Program Analyst

Social Security Administration; Woodlawn (MD); On-site; USD 90,000 - 120,000; Full time

Job summary

Social Security Administration is seeking a Program Analyst (GS-13 level) in a Chief-level SSA office. The incumbent will independently conduct complex studies, analyses, and process improvement initiatives related to the assigned program area.

Emphasis on policy interpretation and effective communication with stakeholders. Applicants should demonstrate specialized experience, and the ability to review agency policies, write management correspondence, and interpret SSA policies.

Qualifications

• Specialized experience is required and must be documented in the resume.
• Two of the following must be demonstrated: reviewing/interpreting agency policy and making recommendations; written/oral correspondence for management; interpreting SSA policies.

Responsibilities

• Independently conducting complex studies, analyses, and process improvement initiatives for the assigned program area.
• Serve as a Program Analyst in a Chief-level SSA office, advising on technical issues and changes.

Skills

Attention to Detail

Customer Service

Decision Making

Information Management

Interpersonal Skills

Oral Communication

Problem Solving

Teamwork

Technical Competence

Job description

The position description number for this position is PD06F1030. A summary of the major duties are listed below. You may also view the full position description on the Agency intranet at the following link: PD Search The incumbent serves as a Program Analyst in a Chief-level office within the Social Security Administration (SSA). The Program Analyst is responsible for independently conducting complex studies, analyses, and process improvement initiatives related to the assigned program area.

Resumes exceeding two pages in length will not be considered. Visit the 'Required Documents' section below for more information. YOUR RESUME OR SSA-45 MUST INCLUDE YOUR OFFICIAL DUTY STATION AND YOUR ORGANIZATION (I.E., SECURITY AND RESILIENCY) OR YOU MAY BE FOUND INELIGIBLE.

Competencies:

• Attention to Detail (Level 4, Advanced) - Is thorough when performing work and conscientious about attending to detail.
• Customer Service (Level 4, Advanced) - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Decision Making (Level 3, Intermediate) - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
• Information Management (Level 4, Advanced) - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
• Interpersonal Skills (Level 4, Advanced) - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.
• Oral Communication (Level 3, Intermediate) - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving (Level 4, Advanced) - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• Teamwork (Level 4, Advanced) - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
• Technical Competence (Level 4, Advanced) - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

Specialized Experience:

• Applicants must have specialized experience that is directly related to the work of the position and have equipped them with the competencies required to successfully perform the duties of the role. These knowledge, skills, and abilities/competencies are normally attained through the equivalent of one year of specialized experience equivalent to the next lower grade level of the position being filled. To qualify at the GS-13 level, you must have specialized experience at the GS-12 level, or equivalent.
• This experience must demonstrate proficiency in two of the following: Experience reviewing and interpreting agency policy and making recommendations to management. Written and oral correspondence for management, Interpreting SSA policies.
• The specialized experience is REQUIRED and must be explicitly documented/described in your resume, or you will be disqualified from further consideration.

Qualification standards and additional information for this position can be found here: Competency-Based Qualification Standard for the Information Technology Management Series, 2210 NOTE: You cannot be credited for experience unless you clearly show your grade level at the time the experience was gained, as well as the dates you were at that grade level. If you combine career-ladder experience into a single description of duties, you may be eliminated from consideration based on failure to clearly document the required experience at the required grade level for the required period of time.

Qualification requirements must be met by the closing date of this announcement. Applicants for promotion to the GS-13 must have 52 weeks at GS-12. Time in grade req