Program Analyst

Smithsonian; Washington (District of Columbia); On-site; USD 60,000 - 85,000; Full time

Job summary

The Smithsonian Institution in Washington, DC invites qualified applicants for a position in the Office of Visitor and Guest Services at the National Museum of African American History and Culture (NMAAHC).

The successful candidate will have at least one year of specialized experience equivalent to GS-9 and will contribute to collecting, organizing, and analyzing visitor services data, and assist with training materials and standard operating procedures.

Qualifications

• One year of specialized experience equivalent to GS-9 level in the Federal Service.
• Experience collecting, organizing, and analyzing quantitative and qualitative information related to visitor services.
• Education substitutions and combination options per Qualification Standards.

Skills

Specialized experience

Education

Ph.D. or equivalent doctoral degree

Job description

The Smithsonian Institution is the world’s largest museum, education, and research complex, with 21 museums and the National Zoo. This position is located in the Office of Visitor and Guest Services, National Museum of African American History and Culture (NMAAHC), under Secretary for Museums and Culture, Smithsonian Institution (SI).

Experience

You qualify for this position if you have one year of specialized experience equivalent to at least the GS-9 level in the Federal Service. For this position, specialized experience is defined as demonstrated experience collecting, organizing, and analyzing quantitative and qualitative information related to visitor services programs and operations; reviewing, and improving training materials, standard operating procedures, and other operational guidance; and implementing and maintaining systems and tools for organizing, documenting, and communicating program information.

Your resume must be no more than two (2) pages and should clearly demonstrate how your experience aligns with the responsibilities and specialized experience required for this position. Do not copy language directly from the vacancy announcement, as you will be deemed ineligible for consideration. Instead, provide detailed, descriptive information about your actual experience.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Part‑time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week.

Or Education

Three full years of progressively higher levelgraduate education leading to a Ph.D. orequivalent doctoral degree related to theposition may be substituted to meet theexperience requirements.

Or a Combination

Education and experience may be combined to meet the basic qualifications. For a full explanation of this option please see the Qualification Standards.

Special Instructions for Foreign Education

If you are qualifying by education and/or you have education completed in a foreign college/university described above, it is your responsibility to provide transcripts and proof of U.S. accreditation for foreign study. For instructions on where to fax these documents, see the "Required Documents" section of this announcement.

Time-in-Grade Requirements

Under competitive merit promotion procedures, anyindividual who is currently holding, or who has held within the previous 52 weeks, a GeneralSchedule position under a non-temporary appointment in the competitive or excepted service,must meet "time-in-grade" requirements (have served 52 weeks at the next lower grade of thegrade for which you are applying).