Program Analyst

General Dynamics Information Technology; Maryland; Remote; USD 85,000 - 115,000; Full time

Benefits offered by this job

Growth opportunities

Internal mobility support

Benefits and wellness package

401K with company match

Full-flex work week

Military-friendly workplace

Job summary

General Dynamics Information Technology (GDIT) is seeking a Program Analyst to support ATLAS for CMS, delivering secure digital services. The role focuses on requirements analysis, onboarding to enterprise tools, and CI/CD pipeline services, with a strong emphasis on DevOps and performance reporting.

You will collaborate with application teams, government stakeholders, and leadership to define requirements, develop future-state workflows, and report on tool adoption and service performance.

Qualifications

• Experience eliciting, analyzing, validating, and documenting business, operational, and technical requirements.
• Familiarity with DevOps concepts, CI/CD pipelines, workflows, onboarding, and enterprise tools.
• Experience evaluating, selecting, onboarding, or adopting DevOps and CI/CD tools.
• Experience developing process maps, workflows, and dashboards.
• Translate stakeholder needs into user stories, acceptance criteria, and backlog items.

Responsibilities

• Elicit, analyze, validate, and document requirements for enterprise tools, DevOps capabilities, and CI/CD services.
• Assess current-state development processes to identify gaps, risks, inefficiencies, and bottlenecks.
• Define future-state workflows and implementation plans with technology adoption.
• Translate needs into user stories and backlog items in Jira or similar tools.
• Facilitate requirements gatherings, stakeholder interviews, and workflow design discussions.
• Assist onboarding to enterprise tools and CI/CD pipelines.
• Develop standardized onboarding processes, templates, trackers, and documentation.
• Create dashboards, status reports, and performance metrics communications.
• Support PMO operations and contract reporting requirements.
• Collaborate with government stakeholders and cross-functional teams.

Skills

Agile Methodology

Agile Tools

Business Analysis

Deliverables Management

Process Improvements

Education

Bachelor's degree

Associates degree + 2 years experience

Tools

Jira

DevOps

Job description

Job Qualifications:

Agile Methodology, Agile Tools, Business Analysis, Deliverables Management, Process Improvements

Job Description:

GDIT is seeking a Program Analyst to support a mission-critical Agile Tools, Licensing and Shared Services (ATLAS) at the Centers for Medicare & Medicaid Services (CMS), to deliver secure and reliable digital services. NOTE: This position is contingent upon contract award, projected in January 2027. The Program Analyst will provide day-to-day program, analytical, administrative, and specialized financial support while helping advance technology modernization and service-delivery initiatives. You’ll collaborate with application teams, program leadership, and government stakeholders to define requirements for enterprise tools, DevOps capabilities, and CI/CD pipeline services. You’ll assess current development and delivery processes, recommend future-state workflows, support application onboarding and process standardization, and report metrics related to tool adoption, pipeline usage, and service performance.

MEANINGFUL WORK AND PERSONAL IMPACT:

• Elicit, analyze, validate, and document requirements from application teams, government stakeholders, and other program participants for enterprise tools, DevOps capabilities, and CI/CD pipeline services.
• Assess current-state application development and delivery processes to identify gaps, risks, dependencies, inefficiencies, and bottlenecks.
• Define and document future-state workflows, process improvements, implementation approaches, and technology adoption plans.
• Translate business, operational, and technical needs into user stories, acceptance criteria, use cases, and prioritized backlog items in Jira or similar tools.
• Facilitate requirements-gathering sessions, stakeholder interviews, process reviews, and workflow-design discussions.
• Support technology and tool-selection activities by documenting use cases, evaluation criteria, findings, and recommendations.
• Assist application teams with onboarding to enterprise tools, DevOps services, and CI/CD pipelines.
• Develop and maintain standardized onboarding processes, procedures, templates, trackers, workflows, and supporting documentation.
• Define, track, analyze, and report metrics related to tool adoption, pipeline usage, onboarding progress, service performance, and process effectiveness.
• Create dashboards, spreadsheets, status reports, presentations, and other materials that communicate program performance, risks, trends, and progress.
• Perform administrative and analytical tasks in support of contract requirements and daily PMO operations.
• Support the management, tracking, analysis, and reporting of program data, deliverables, action items, and personnel activities.
• Help ensure compliance with internal procedures, contractual requirements, and applicable federal regulations.
• Collaborate with program leadership, federal agency customers, government personnel, application teams, technical teams, vendors, and geographically dispersed stakeholders.
• Participate in ad hoc analyses, special projects, and continuous-improvement initiatives.
• Perform additional duties as assigned.

WHAT YOU’LL NEED TO SUCCEED - REQUIRED:

Clearance:

Ability to obtain and maintain Public Trust

Education:

Bachelor of Arts or Bachelor of Science; an associate degree with two additional years of relevant experience may be considered.

Experience:

5+ years of related experience in program support, business or requirements analysis, administration, operations, finance, technology delivery, or a related area.

Technical Skills:

• Experience eliciting, analyzing, validating, and documenting business, operational, and technical requirements.
• Familiarity with DevOps concepts, CI/CD pipelines, software development and delivery workflows, application onboarding, and enterprise technology tools.
• Experience supporting the evaluation, selection, onboarding, or adoption of DevOps and CI/CD tools.
• Experience developing process maps, workflow diagrams, requirements traceability documentation, dashboards, and executive-level reports.
• Ability to translate stakeholder needs into user stories, acceptance criteria, backlog items, workflows, and actionable implementation plans.
• Experience using Jira or a comparable work-management platform to document and manage requirements, user stories, acceptance criteria, and backlog items.
• Strong organizational, analytical, problem-solving, and time-management skills, with the ability to manage multiple actions, priorities, stakeholders, and deadlines.
• Strong written and verbal communication skills, including the ability to interact program leadership, federal agency customers, government personnel, technical teams, vendors, and geographically dispersed stakeholders.
• Ability to review documentation for completeness and accuracy, identify discrepancies, maintain detailed records, and track actions through completion.
• Proficiency with Microsoft Excel, Word, PowerPoint, Outlook, and Teams.

Schedule/Hours:

CMS business hours (9:00 AM–5:00 PM EST) for non-production support; on-call rotation for 24×7 production support

Location:

Remote (CONUS), with the ability to travel to CMS Headquarters in Bethesda, MD several times a year.

Travel:

Up to 10%

GDIT IS YOUR PLACE:

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Flexibility: Full-flex work week to own your priorities at work and at home
• Community: Award-winning culture of innovation and a military-friendly workplace
• undefined

OWN YOUR OPPORTUNITY:

Explore a career in program management at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.

#GDITcareers

#OpportunityOwned

#WeAreGDIT

#transitioningmilitary

#veterans

#GDITFedHealthJobs

The likely salary range for this position is $85,093 - $115,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

10-25%

Telecommuting Options:

Remote

Work Location:

USA MD Home Office (MDHOME)

Total Rewards At GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans