Sr. Operations Program Manager

GD Information Technology, Inc.; Maryland; Remote; USD 157,000 - 213,000; Full time

Benefits offered by this job

401K with company match

Comprehensive benefits

Paid time off

Remote work options

Job summary

GD Information Technology, Inc. seeks a Senior Operations Program Manager to oversee CMS-focused programs and drive mission outcomes remotely across the United States.

You will manage schedules, governance, and stakeholder expectations, coordinating healthcare admins, policy experts, and IT staff to deliver compliant, high-quality services. The role emphasizes ITIL-based improvements, KPI monitoring, and cross-functional collaboration to reduce backlogs and improve delivery.

Qualifications

• Bachelor's degree and 10+ years of policy analysis, training, or healthcare operations.
• Experience with CMS and ACA policies; ability to communicate complex topics.
• Experience leading teams, mentoring, and performance management.
• Ability to obtain Public Trust clearance and work across stakeholders.

Responsibilities

• Oversee complex CMS-related programs; manage schedules and scope.
• Lead remote teams of healthcare admins, writers, and trainers.
• Design frameworks to monitor KPIs, SLAs, and resource use.
• Facilitate governance, incident/change management, and continuous improvement.
• Present strategies bridging policy, data, and system implementation.

Skills

ACA

CMS

Healthcare policies

Operations

Training

JIRA

Confluence

Public Trust

Education

Bachelor's degree

Tools

CMS JIRA

Confluence

Job description

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: Other Job Family: Program Delivery and Execution Job Qualifications: Skills: Affordable Care Act (ACA), CMS, Healthcare Policies, Operations, Training Certifications: None Experience: 10 + years of related experience US Citizenship Required: No

Job Description

Oversee complex programs that drive impactful mission outcomes for our customers as a Sr. Operations Program Manager. Here, you'll see the bigger picture on mission initiatives and where your program management career can go at GDIT. As a Sr. Operations Program Manager, you'll join our team remotely to support the Centers for Medicare and Medicaid Services (CMS). Work visa sponsorship will not be provided for this role. At GDIT, people are our differentiator. As a Sr. Operations Program Manager supporting CMS, you will be trusted to manage project schedules and tasks for operations team members, manage work assignments to project and contract scope, and build and maintain client trust. You will need to demonstrate a Consultant Mindset, understanding the bigger picture, breaking down complex problems to design actionable solutions, drive user adoption and champion continuous improvement, and build trust, managing expectations and leading with credibility. In this client-facing role, a typical day will include: Providing structure and guidance, work leadership, and management to multiple remote teams of healthcare business administrators, technical writers, and training professionals who support policy and programmatic questions about the Affordable Care Act. Leading the strategic structuring of operational workflows and auditing to ensure scalable, efficient, high quality and consistent service delivery. Designing and implementing frameworks to monitor key operational metrics, including performance KPIs, service level adherence, and resource utilization. Overseeing the analysis and reduction of case backlogs, establishing governance models and continuous improvement initiatives based on ITIL best practices with a strong focus on incident, problem, and change management processes. Collaborating cross-functionally with development teams to standardize and optimize processes, drive data-informed decisions, and enhance overall operational transparency and accountability. Ensuring accurate and timely updates to project schedules and reporting for milestones, project progress, and other operational metrics. Attending or facilitating client meetings to identify business needs and provide recommendations for approaches to solving challenges with operations techniques. Overseeing the delivery of reports, dashboards and insights that analyze key operations and performance metrics. Overseeing the research and tracking of ongoing legislative and regulatory changes that impact program implementation and operations with a high degree of organization Presenting strategies to bridge policy, data, and system implementation in briefings and other formats to internal teams and CMS. Providing input or preparing technical reports/briefings based on the expert interpretation of analyzed data. Oversee communication strategies for the ACA and NSA to enhance stakeholder engagement activities with a Human Centered Design mindset Executing program strategies and leadership goals Providing direct supervision and mentorship of team members.

REQUIRED QUALIFICATIONS

• Bachelor's degree 10+ combined years of Policy Analyst, Training, and/or Healthcare Operations experience
• Experience working for the Centers for Medicare and Medicaid Services (CMS)
• Excellent oral, written and presentation communication skills, with a demonstrated ability to communicate complex technical topics to various stakeholders, management levels, and non-technical audiences, and to independently lead various meetings and technical calls
• Experience leading and managing teams, mentoring and providing performance management
• Experience using the Centers for Medicare and Medicaid Services (CMS) JIRA and Confluence tools
• Expert knowledge of health care policy, the ACA, CMS Operations, and related issues
• Experience coordinating with CMS/HHS to prepare for the public release of regulations and guidance related to agency policies and operations
• Experience creating schedules and timelines, tracking deliverables and metrics, and providing demonstrations and virtual trainings
• Consistent quality performance rated valued or higher (Internal candidates)
• Candidate must be able to obtain Public Trust clearance
• Candidate must have lived in the United States at least three (3) out of the last five (5) years

PREFERRED QUALIFICATIONS

• Experience working for CMS's Center for Consumer Information and Insurance Oversight (CCIIO)
• Experience supporting Salesforce services and development
• Strong interpersonal skills to collaborate with customers and internal cross-functional teams
• Self-motivated and well organized with strict attention to detail
• Ability to understand and manage customer expectations
• Ability to prioritize and work on multiple projects at the same time
• Excellent analytical skills, including the ability to integrate information from multiple sources
• Ability to work independently and interact regularly with government and non-government stakeholders at multiple levels of authority

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do. Growth: AI-powered career tool that identifies career steps and learning opportunities Support: An internal mobility team focused on helping you achieve your career goals Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

The likely salary range for this position is $157,250 – $212,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40 Travel Required: 10-25% Telecommuting Options: Remote Work Location: Any Location / Remote Additional Work Locations:

Benefits

• Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• Paid leave and paid holidays are prorated based on the employee’s date of hire.
• The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.
• Other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

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