Program Analyst.

Defense Logistics Agency; Lawton (OK); On-site; USD 75,000 - 95,000; Full time

Job summary

Defense Logistics Agency in the United States seeks a Program Analyst to analyze logistics, supply-chain, and customer-support processes, applying CPI tools to lead improvement events and develop management recommendations.

You will coordinate with internal and external customers to resolve issues, conduct program reviews, prepare briefings and analyses, support risk management and internal controls, and represent the organization in cross-functional meetings.

Qualifications

• Specialized experience in logistics and process improvement.
• Experience using CPI tools to drive improvements.
• Ability to analyze data and develop recommendations.

Responsibilities

• Analyzes logistics, supply-chain, and customer-support processes to improve efficiency and customer satisfaction.
• Applies APEX/Continuous Process Improvement (CPI) tools to lead process-improvement events, studies, and corrective actions.
• Analyzes supply requirements, operational data, performance measures, and customer feedback to develop management recommendations.
• Coordinates with internal and external customers to resolve order, support, and material-related issues.
• Conducts program and customer-service reviews; develops process maps, metrics, guidance, and procedures to improve operations.
• Supports Risk Management and Internal Controls activities, including audit readiness, internal-control testing, risk mitigation, and corrective actions.
• Prepares briefings, reports, analyses, and recommendations; represents the organization in cross-functional process-improvement meetings.

Skills

Logistics analysis

Process improvement

APEX CPI tools

Customer coordination

Education

Bachelor's degree

Job description

• Analyzes logistics, supply-chain, and customer-support processes to improve efficiency and customer satisfaction.
• Applies APEX/Continuous Process Improvement (CPI) tools to lead process-improvement events, studies, and corrective actions.
• Analyzes supply requirements, operational data, performance measures, and customer feedback to develop management recommendations.
• Coordinates with internal and external customers to resolve order, support, and material-related issues.
• Conducts program and customer-service reviews; develops process maps, metrics, guidance, and procedures to improve operations.
• Supports Risk Management and Internal Controls activities, including audit readiness, internal-control testing, risk mitigation, and corrective actions.
• Prepares briefings, reports, analyses, and recommendations; represents the organization in cross-functional process-improvement meetings.

Duties

• Analyzes logistics, supply-chain, and customer-support processes to improve efficiency and customer satisfaction.
• Applies APEX/Continuous Process Improvement (CPI) tools to lead process-improvement events, studies, and corrective actions.
• Analyzes supply requirements, operational data, performance measures, and customer feedback to develop management recommendations.
• Coordinates with internal and external customers to resolve order, support, and material-related issues.
• Conducts program and customer-service reviews; develops process maps, metrics, guidance, and procedures to improve operations.
• Supports Risk Management and Internal Controls activities, including audit readiness, internal-control testing, risk mitigation, and corrective actions.
• Prepares briefings, reports, analyses, and recommendations; represents the organization in cross-functional process-improvement meetings.

Requirements

Conditions of employment

• Must be a U.S. citizen
• Tour of Duty: 1st Shift, Set Schedule
• Security Requirements: Non-Critical Sensitive
• Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
• Fair Labor Standards Act (FLSA): Exempt
• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
• Recruitment Incentives: Not Authorized
• Bargaining Unit Status: No
• Selectees are required to have a REAL ID or other acceptable identification documents to access certain federal facilities. See https://www.tsa.gov/real-id for more information.
• Defense Acquisition Workforce position. Must complete DoD certification and other requirements. See Addtl Info.

Qualifications

To qualify for a Program Analyst, your resume and supporting documentation must support:

• Specialized Experience: One year of specialized experience that equipped you with the particular competencies to

successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable

Specialized Experience Includes

• Applying continuous process-improvement methods to analyze and improve logistics, supply-chain, or customer support operations.
• Analyzing operational data, supply requirements, performance measures, and customer feedback to identify problems and recommend solutions.
• Resolving complex supply, planning, inventory, order-management, or customer-support issues through coordination with stakeholders.
• Preparing studies, process documentation, reports, briefings, or recommendations for management.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Additional information

Acquisition Workforce: Position requires DoD Acquisition Life Cycle Logistics (L), Foundational Level Certification within required timeframes. Selectee must also achieve 80 hours of Continuous Learning Points (CLPs) every 2-years. Click As required by 5 C.F.R.

• 302.106, DLA will provide Section 508 conformant ICT to employees with disabilities. All ICT interfaces with the public related to vacancy announcements and career transition opportunities must conform to the applicable requirements in the current ICT Standards and Guidelines (36 C.F.R.
• 1194).

For Important General Applicant Information And Definitions Go To

Reemployed Annuitants

This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at:

Information For Veterans Is Available At

Drug-Free Workplace Policy

The Defense Logistics Agency (DLA) is committed to maintaining a safe, drug-free workplace. All DLA employees are required to refrain from illegal drug use on and off duty. DLA conducts pre-employment, reasonable suspicion, post-accident, and random drug testing. Applicants tentatively selected for employment in testing designated positions will undergo a urinalysis to screen for illegal drug use prior to appointment. Refusal to undergo testing or testing positive for illegal drugs will result in withdrawal of the tentative job offer and a six-month denial of employment with DLA from the date of the drug test. Employees in drug testing designated positions are subject to random drug testing. A negative drug test result must be received by HR within 30 calendar days after the EOD (i.e., start date). The selectee's inability successfully pass; or refusal to conduct the test may result in: 1) the tentative or FJO being withdrawn during the recruitment process; or 2) subsequently being removed from Federal service for failure to meet a condition of employment. You may be required to sign a "Drug Test Statement of Understanding" if you are selected for this position.

ADVISORY: Use of cannabidiol (CBD) products may result in a positive drug test for marijuana. DLA employees are subject to Federal law and under Federal law, Marijuana is illegal.

Additional guidance on writing a federal resume can be found at:

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.