Program Aide - Syracuse #04402 (NY HELPS)

State of New York - Canal Corporation; Village of North Syracuse (NY); On-site; USD 52,000 - 71,000; Full time

Benefits offered by this job

Nine holidays annually

Health benefits (NYSHIP)

Public Service Loan Forgiveness (PSLF)

Professional development opportunities

Employee Assistance Program (EAP)

Job summary

The New York State Canal Corporation is seeking a Program Aide to support Emergency Action Plans, incident management, and dam safety programs in the Western Region. You will coordinate training, maintain records, and assist with compiling documentation for FEMA reimbursements.

Responsibilities include staffing the Canal Regional Operations Center during activations, coordinating EH&S trainings, and providing broad administrative support to Syracuse Headquarters.

Qualifications

• Must be reachable on the New York State Civil Service eligible list for Program Aide.
• Three years of experience performing clerical, keyboarding, or paraprofessional work in an office environment.

Responsibilities

• Administer and implement Emergency Action Plans with EMOs and EAP Coordinator.
• Coordinate EAP drills and Exercises to identify gaps and improvements.
• Support Emergency Activation in staffing regional and state centers.
• Oversee Environmental, Health and Safety training administration and scheduling.
• Provide administrative support to Syracuse Headquarters and related offices.
• Assist with miscellaneous duties and special projects as directed.

Skills

Clerical work

Keyboarding

Paraprofessional office support

Job description

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Occupational Category Clerical, Secretarial, Office Aide

Salary Grade 13

Bargaining Unit ASU - Administrative Services Unit (CSEA)

Salary Range From $52067 to $71351 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Workday

From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Onondaga

Street Address 149 Northern Concourse

City North Syracuse

State NY

Under the direction of the Regional Engineer (PE4) or their designee, the Program Aide will serve as the Western Region’s Emergency Action Plan (EAP) Administrator and carry out administrative and technical duties in support of the Canal Corporation’s Emergency Action Plans, Critical Incident Management and Dam Safety Program. In addition, incumbent will support the Corporation’s EH&S training program by coordinating and scheduling training courses, maintaining attendance records as well as supporting the Syracuse Headquarters Administrative Specialist and Administrative Officer.

Administer and Implement Emergency Action Plan

• Distribute approved drafts of EAPs to each Emergency Management Officer (EMO) for review.
• Ensure conformance with EAP and incident response procedures by monitoring response activities with the appropriate staff and the EAP Coordinator.
• Update and maintain Dam Safety stakeholder contact information.

EAP Drills & Exercises

• Participate in tabletop drills and exercises of EAPs to help identify gaps in response efforts, deficiencies, and areas of improvement.
• Provide improvement recommendations to the EAP Coordinator and/or Regional Engineer.

Emergency Activation

• Stay current with all Incident Command System requirements and training.
• Participate in the staffing of the Canal Regional Operations Center during emergency activations.
• Assist with staffing the State Emergency Operations Center as a Corporation representative during major disasters.

Environmental, Health and Safety Training Administration

• Schedule training courses with Canal supervisors and external vendors for Eastern and Western region staff ensuring pre-requisites are met.
• Arrange online courses with external vendors and track completions.
• Respond to staff inquiries related to training requirements or scheduling.

Provide administrative support to Syracuse Headquarters

• Answer administrative questions related to pool vehicles, office supplies, etc.
• Assist with winter pool – vehicle maintenance, including moving vehicles and supporting snow removal efforts.

Miscellaneous Duties

• Complete online FEMA/Homeland Security coursework and participate in SEOC refresher training to maintain proficiency with NY Responds software.
• Assist with FEMA reimbursement documentation.
• Participate in programs and initiatives that promote the NYS Canal Corporation
• Assist with special projects or assignments as directed

Minimum Qualifications COMPETITIVE MINIMUM QUALIFICATIONS

Must be reachable on the New York State Civil Service eligible list for Program Aide

70.1 TRANSFER QUALIFICATIONS

One year of permanent or contingent permanent in an eligible title for transfer determined to be similar by Civil Service.

For transfers, a list of approved titles is available through Civil Service GOT-IT https://careermobilityoffice.cs.ny.gov/cmo/gotit/. The GOT-IT site will inform you if your title is transferrable.

55B/C QUALIFICATIONS

Candidates must meet the open competitive minimum qualifications for this position. Please be sure to submit your 55B/C letter.

Please indicate how you meet the above minimum qualifications in your cover letter/resume. Failure to show how you meet the minimum qualifications above may result in disqualification and removal from consideration.

NY HELPS*

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded the same rights of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

*NY HELPS candidates may only be considered if the Program Aide list canvass results in fewer than 3 acceptors for this position.

NON-COMPETITIVE MINIMUM QUALIFICATIONS

Three years of experience performing clerical, keyboarding, or paraprofessional work in an office environment.

The New York State Canal Corporation (Canals), a subsidiary of the New York Power Authority, is responsible for overseeing and maintaining the 524-mile waterway for boating, recreation, tourism and agriculture. The New York State Canal System includes the Erie, Champlain, Oswego and Cayuga-Seneca canals, linking the Hudson River with the Great Lakes, the Finger Lakes and Lake Champlain. The 200-year-old NYS Canal System extends over 524 miles and plays important roles in New York’s economic development, tourism industry and environmental stewardship.

For more information on The New York State Canal Corporation’s mission, values, and opportunities, please visit https://www.canals.ny.gov.

The New York State Canal Corporation offers its employees a generous and comprehensive benefits plan, which includes:

Holiday & Paid Time Off

• Nine (9) paid holidays annually
• Four (4) paid floating holidays annually
• Earn up to thirteen (13) days of paid vacation leave annually
• Earn five (5) days of paid personal leave annually
• Earn up to thirteen (13) days of paid sick leave annually

Health Benefits

• Participation in the New York State Health Insurance Program (NYSHIP) and access to their variety of affordable health insurance options
• Pre-Tax contribution program
• Dental and Vision benefits at no additional cost
• Opt-Out incentive program
• Flex Spending Account (FSA)

Additional Benefits

• CSEA representation and access to their benefits
• Employee Assistance Program (EAP)
• Professional development and promotional opportunities
• Qualified employer for Public Service Loan Forgiveness (PSLF)
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• And many more…

Telecommuting options and working hours will be discussed at the time of interview.

Candidates with no previous state service will begin at the starting rate of the salary range listed above.

Some positions may require additional credentials or a background check to verify your identity.

Name [e-mail]

Telephone [phone]

Fax

Email Address [e-mail]

Address

Street 30 South Pearl Street

City Albany

State NY

Notes on Applying Interested candidates who meet the minimum qualifications should send a cover letter and resume by the application deadline of September 25, 2026 to [e-mail]. Please include the position title and location (Program Aide/Syracuse) in the subject line of your email to ensure receipt of your application. **WHEN APPLYING, PLEASE ADVISE HOW YOU MEET THE MINIMUM QUALIFICATIONS**

StateJobsNY 2026 NYS Department of Civil Service