Program Advocate, Single Adult Shelter

South Middlesex Opportunity Council, Inc.; Ashland (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off, holidays

Employer-paid Life Insurance & AD&D

Comprehensive Benefits Package

401(B) Retirement Plan with company 1:

Flexible Spending Accounts

Job summary

South Middlesex Opportunity Council, Inc. is seeking a Full Time Professional to oversee shelter operations during working hours, ensuring a safe and secure environment for clients and staff.

The role requires vigilance, accurate logging, and proactive engagement with clients. You will report to the Program Director, participate in regular meetings, and uphold confidentiality and program policies while contributing to a collaborative team environment.

Qualifications

• CPR and First Aid certification is required.
• Strong interpersonal skills and empathy for clients from low-income backgrounds.
• Ability to respond effectively in crisis situations.
• Basic computer skills for training records and documentation.

Responsibilities

• Oversee shelter operations during each shift and maintain a safe environment.
• Maintain safety of clients and staff; document and report incidents promptly.
• Review logs and coordinate with other staff about information from previous shifts.
• Keep logs and files for each shift; report issues to Program Director.
• Attend staff meetings and training sessions; uphold client confidentiality and boundaries.
• Ensure rounds are completed every 15 minutes and engage clients to address needs.

Skills

CPR & First Aid

Interpersonal skills

Crisis response

Basic computer skills

Sensitivity to low income

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Professional 25 Central Street, Ashland, MA, Ashland, MA, US

8 days ago Requisition ID: 4257

Summary

Oversee shelter operations during working hours while maintaining a safe and secure environment.

Why Work for SMOC?

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities

• Be alert to shelter surroundings and be responsive to any issues that occur during each shift.
• Maintain the safety of clients and staff during each shift.
• Check with other staff and read log for information pertinent to previous shift.
• Maintain appropriate logs and files for each shift.
• Report problems and rule infraction to Program Director through written log. Report emergencies immediately to appropriate supervisor.
• Attend regular staff meetings and participate in appropriate training.
• Treat each guest with dignity and respect, maintain guest confidentiality and establish appropriate boundaries with clients.
• Ensure rounds are done every 15 minutes.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.
• Other duties as assigned.

Knowledge and Skill Requirements

• CPR and First Aid Certified.
• Demonstrated sensitivity to the needs of low income.
• Excellent interpersonal skills.
• Ability to respond in crisis situations.
• Knowledge of substance abuse and mental illness preferred.
• Basic computer skills to maintain training as assigned.

Organizational Relationship

Directly reports to Program Director.

Physical Requirement

Ability to lift 50lbs or more. Ability to ascend and descend stairs.

Working Conditions

As part of the responsibilities of this position, the Program Advocate will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

Summary

Oversee shelter operations during working hours while maintaining a safe and secure environment.

Why Work for SMOC?

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities

• Be alert to shelter surroundings and be responsive to any issues that occur during each shift.
• Maintain the safety of clients and staff during each shift.
• Check with other staff and read log for information pertinent to previous shift.
• Maintain appropriate logs and files for each shift.
• Report problems and rule infraction to Program Director through written log. Report emergencies immediately to appropriate supervisor.
• Attend regular staff meetings and participate in appropriate training.
• Treat each guest with dignity and respect, maintain guest confidentiality and establish appropriate boundaries with clients.
• Ensure rounds are done every 15 minutes.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.
• Other duties as assigned.

Knowledge and Skill Requirements

• Minimum 2 years sobriety.
• CPR and First Aid Certified.
• Demonstrated sensitivity to the needs of low income.
• Excellent interpersonal skills.
• Ability to respond in crisis situations.
• Knowledge of substance abuse and mental illness preferred.
• Basic computer skills to maintain training as assigned.

Organizational Relationship

Directly reports to Program Director.

Physical Requirement

Ability to lift 50lbs or more. Ability to ascend and descend stairs.

Working Conditions

As part of the responsibilities of this position, the Program Advocate will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

Monday through Thursday: 10:00PM - 8:30AM. Includes a 30-minute unpaid lunch break.
40 Hours per week.