Case Manager, Residential Recovery

South Middlesex Opportunity Council, Inc.; Framingham (MA); On-site; USD 58,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Life Insurance

AD&D

Long-Term Disability

Health Insurance

Dental coverage

Vision Insurance

401(k) Retirement Plan with company-m

Job summary

South Middlesex Opportunity Council (SMOC) in Framingham, MA seeks a Case Manager for Residential Recovery to provide individual and group counseling, develop treatment plans, and coordinate services for clients in the program. This full-time role supports housing and employment stability and requires collaboration with the Clinical Supervisor.

The position emphasizes delivering client-centered care, maintaining thorough records, and advocating for clients within the Housing Court and community

Qualifications

• Working with female clients; designation as female only due to privacy and safety requirements.
• Minimum of one year experience in Human Services or related field.
• Certification or license in substance abuse counseling (CADAC or LADAC) or enrollment in a certificate program.
• If applicable, a minimum of 3 years continuous sobriety.
• Minimum one year assessment, advocacy and case management skills.
• Sensitivity to low-income people of diverse backgrounds; excellent listening skills.
• Ability to work independently and collaboratively.
• Strong written and verbal communication skills.
• Must have valid driver’s license, reliable transportation and meet insurance standards.

Responsibilities

• Provide individual and group counseling to assigned clients; collaborate with Clinical Supervisor as needed.
• Establish a treatment plan for each individual.
• Provide information and referrals to community resources (Fuel Assistance, Food Stamps, food pantries, etc.).
• Coordinate all services required by the treatment plan.
• Ensure clients comply with program guidelines and complete duties.
• Maintain complete and accurate client files and records; complete paperwork timely.
• Collaborate with SMOC staff on housing and employment search and stability.
• Maintain weekly contact and reassess adherence to the treatment plan.
• Support clients in economic development planning.
• Communicate monthly as needed and mediate conflicts; advocate in Housing Court.
• Maintain up-to-date case notes and data entry in required databases.
• Participate in Case Management team meetings and trainings.
• Conduct groups and workshops as needed.
• Arrange appointments and transportation for clients.
• Engage clients by addressing needs within or outside scope of work.

Skills

Empathy and active listening

Communication skills

Team collaboration

Independent work

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Case Manager, Residential Recovery

Full Time Professional 228 Concord St Framingham, MA, Framingham, MA, US

30+ days ago Requisition ID: 4188

Summary: Provide individual and group counseling, case management services, and program activities for the program's clients.

Why Work for SMOC?

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

• Provide individual and group counseling to assigned clients; collaborate with Clinical Supervisor as needed.
• Establish a treatment plan for each individual.
• Provide related information and referrals to community-based resources including Fuel Assistance, Food Stamps, food pantries, and other services that can assist the client in the maintenance of sustainable housing.
• Coordinate all services required by the treatment plan.
• Ensure clients comply with program guidelines and complete assigned daily chores.
• Maintain complete and accurate client files and records; complete all required paperwork accurately and timely.
• Work collaboratively with other SMOC staff on housing and employment search and stability as indicated in the treatment plan.
• Maintain weekly contact and reassess, evaluate and document adherence to the treatment plan regularly.
• Support clients in their continued economic development planning.
• Provide monthly communication where necessary and mediate any conflict. Advocate in Housing Court.
• Maintain up to date case notes, telephone contact log and referrals to community-based services. Enter all client data into the required database(s) daily.
• Participate as a member of the Case Management team, attend all team meetings.
• Conduct groups and workshops related to the clients' needs as appropriate.
• Assist clients in arranging appointments and transportation.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.
• Other duties as assigned.

Knowledge and Skill Requirements:

• This role requires working with female clients. Due to privacy and safety requirements this position is designated as female only.
• Minimum of one year experience in Human Services or related field.
• Certification or license in substance abuse counseling (CADAC or LADAC) or at minimum enrolled in a certificate program.
• If applicable, a minimum of 3 years continuous sobriety.
• Minimum one year assessment, advocacy and case management skills.
• Sensitivity to low-income people of diverse backgrounds; excellent listening skills.
• Ability to work independently and collaboratively.
• Strong written and verbal communication skills.
• Must have valid driver’s license, reliable transportation and meet insurance standards.

Organizational Relationship:

• Directly reports to Clinical Supervisor and Program Director.
• Direct reports for this position are none

Physical Requirement:

• Ability to drive a vehicle
• Must be able to ascend/descend stairs in residences

Working Conditions: Some travel via employee’s personal vehicle is required. A successful background check is required.

Summary: Provide individual and group counseling, case management services, and program activities for the program's clients.

Why Work for SMOC?

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

• Provide individual and group counseling to assigned clients; collaborate with Clinical Supervisor as needed.
• Establish a treatment plan for each individual.
• Provide related information and referrals to community-based resources including Fuel Assistance, Food Stamps, food pantries, and other services that can assist the client in the maintenance of sustainable housing.
• Coordinate all services required by the treatment plan.
• Ensure clients comply with program guidelines and complete assigned daily chores.
• Maintain complete and accurate client files and records; complete all required paperwork accurately and timely.
• Work collaboratively with other SMOC staff on housing and employment search and stability as indicated in the treatment plan.
• Maintain weekly contact and reassess, evaluate and document adherence to the treatment plan regularly.
• Support clients in their continued economic development planning.
• Provide monthly communication where necessary and mediate any conflict. Advocate in Housing Court.
• Maintain up to date case notes, telephone contact log and referrals to community-based services. Enter all client data into the required database(s) daily.
• Participate as a member of the Case Management team, attend all team meetings.
• Conduct groups and workshops related to the clients' needs as appropriate.
• Assist clients in arranging appointments and transportation.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.
• Other duties as assigned.

Knowledge and Skill Requirements:

• This role requires working with female clients. Due to privacy and safety requirements this position is designated as female only.
• Minimum of one year experience in Human Services or related field.
• Certification or license in substance abuse counseling (CADAC or LADAC) or at minimum enrolled in a certificate program.
• If applicable, a minimum of 3 years continuous sobriety.
• Minimum one year assessment, advocacy and case management skills.
• Sensitivity to low-income people of diverse backgrounds; excellent listening skills.
• Ability to work independently and collaboratively.
• Strong written and verbal communication skills.
• Must have valid driver’s license, reliable transportation and meet insurance standards.

Organizational Relationship:

• Directly reports to Clinical Supervisor and Program Director.
• Direct reports for this position are none

Physical Requirement:

• Ability to drive a vehicle
• Must be able to ascend/descend stairs in residences

Working Conditions: Some travel via employee’s personal vehicle is required. A successful background check is required.

Tuesday through Saturday: 8:00AM - 4:00PM. Includes a 1-hour unpaid lunch break.

35 Hours per week.