Program Advisor

Ascend Learning; Arizona; Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Life insurance

401(k)

Paid time off

Parental leave

Employee assistance program

Wellness programs

Charitable matching

Job summary

Ascend Learning is seeking a Program Advisor to connect fitness professionals with certifications and specializations. You will assess needs and recommend products to help clients achieve goals, contributing to revenue targets through calls and relationship building.

Based in Gilbert, AZ with hybrid work arrangements, the role emphasizes teamwork, effective communication, and a growth mindset within a supportive sales environment.

Qualifications

• Bachelor’s Degree preferred.
• 2+ years of sales experience strongly preferred.
• CRM experience preferred.
• Strong ability to listen, collect information, and then communicate and assist customers with their needs verbally via phone and email.

Responsibilities

• Handle inbound and outbound calls with potential customers.
• Contact potential customers through lead follow up process.
• Assess customer needs by following a proven sales process.
• Notating customer interactions in CRM.
• Maintaining a knowledge base of current industry and product knowledge.
• Attending on-site sales and product trainings.
• Collaborating with other sales channels to service health club accounts and existing customer base.

Skills

Sales experience

CRM experience

Self-motivation

Active listening

Team collaboration

Education

Bachelor's Degree

Tools

CRM system

Job description

We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning, a leading healthcare and learning technology company,is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning.From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers.

Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025.

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

For over 37 years, National Academy of Sports Medicine® (NASM®) has set the standard in fitness and wellness credentials and certification with best-in-class, evidence-based programming. An Ascend Learning brand, NASM has delivered over 1.4 million fitness professionals in over 100 countries. From personal training to nutrition coaching, wellness to sports performance, NASM trainers and specialists work at every level to help clients set and reach their unique goals. Join us in igniting potential and making a lasting impact in the fitness and wellness industry.

WHAT YOU'LL DO

The Program Advisor will connect with fitness professionals looking to further their knowledge and skills through certifications and specializations. You will assess customer needs and make appropriate products recommendations that will help achieve their goals. In this role, you will be part of a growing business that fosters a strong atmosphere of teamwork and collaboration through effective communication. You will work to Meet or exceed monthly revenue targets through outbound and inbound phone calls.

WHERE YOU’LL WORK

This position will work hybrid out of our Gilbert, Arizona office.

HOW YOU’LL SPEND YOUR TIME

• Handle both inbound and outbound calls with potential customers.
• Contact potential customers through lead follow up process.
• Assess customer needs by following a proven sales process.
• Notating customer interactions in CRM
• Maintaining a knowledge base of current industry and product knowledge.
• Attending on-site sales and product trainings
• Collaborating with other sales channels to service our health club accounts and existing customer base.

WHAT YOU'LL NEED

• Bachelor’s Degree preferred
• 2+ years of sales experience strongly preferred.
• CRM experience preferred.
• Self-motivated and energetic with a drive to succeed.
• Strong ability to listen, collect information, and then communicate and assist customers with their needs verbally via phone and email.
• Ability to work well with others, positively impacting the sales results of our team and serving our customers with excellence.

HIRING RANGE

The current full-time annualized hiring range for this role is $34,600.00-$49,500.00 and does not include discretionary bonus or sales incentives, if applicable. In accordance with applicable state laws, we are providing the expected salary range for this position. Individual compensation will be determined by various factors, including relevant experience, qualifications, current business needs and local market factors. Most regular, full-time employees are eligible to participate in an Ascend incentive bonus or sales plan.

BENEFITS

• Health, dental, and vision insurance
• Company paid Life Insurance
• 401(k) with company match
• Paid time off and parental leave
• Employee assistance program
• Other employee wellness programs such as Headspace and Airvet
• Charitable matching program

Fostering A Sense of Belonging

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.