Program Administrator, Quality & Safety

American College of Obstetricians and Gynecologists (ACOG); Washington (District of Columbia); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Paid Parental Leave

Flexible work schedule

Commuting Allowance

Generous Paid Time Off

Medical, Dental, and Vision Insurance

Learning Opportunities and Tuition Reimbursement

Job summary

A healthcare organization in Washington, D.C. seeks a Program Administrator to manage operations for their Quality & Safety program. Responsibilities include project coordination, managing budgets, and acting as a liaison between teams. Candidates should possess strong communication and organizational skills, a Bachelor's degree, and a minimum of 2 years of relevant experience. This hybrid position offers a salary range of $65,000 - $75,000, along with comprehensive benefits including paid parental leave and a flexible work schedule.

Qualifications

• Minimum of 2 years of related experience required.
• Experience in project management in medical or public health preferred.
• Familiarity with medical terminology is beneficial.

Responsibilities

• Manage logistical operations of the program and report activities.
• Collaborate with internal and external partners.
• Act as communication liaison with marketing teams.
• Support analysis and aggregation of patient safety data.
• Monitor program activities to ensure quality work outcomes.

Skills

Excellent verbal and written communications skills

Excellent organizational skills and attention to detail

Project coordination skills

Customer service skills

Ability to work independently

Proficient with Microsoft Office Suite

Education

Bachelor’s degree

Job description

Apply for the Program Administrator, Quality & Safety role at American College of Obstetricians and Gynecologists (ACOG).

The Program Administrator will manage the logistical day-to-day operations of the program, including project coordination, fiscal management, and reporting of project activities. They will bring professional expertise and apply departmental and organizational policies to positively influence program outcomes, collaborate with internal and external partners, and act as the marketing and communications liaison between the department and the Marketing and Communications team.

Note: This position is considered Hybrid and will need to commute to ACOG's office in Washington, D.C.

Duties and Responsibilities

• Participate in annual PSO workforce training.
• Support collection, analysis, and aggregation of Patient Safety Work Product (PSWP) from participating providers.
• Maintain strict confidentiality and security of PSWP in compliance with federal regulations.
• Provide feedback and assistance to providers, helping to identify system drivers of safety risk and implement strategies to minimize patient risk.
• Participate in the operation of a Patient Safety Evaluation System (PSES).
• Monitor QiA program activities to ensure quality and accuracy of work outcomes with contractual and grant commitments. Meet deliverables, develop website products, execute work plans, projects, and assignments in an accurate and timely manner.
• Act as a communication liaison with external partners. Plan and successfully execute special projects related to the success of the program. Responsible for adherence to program budget.
• Collaborate with marketing and communication teams to develop best practices, communication strategies and explore new formats for dissemination of program materials.
• Serve as the primary liaison for assigned meetings, including meeting planning and logistics, coordinating timelines, assembling agenda materials, developing and distributing related minutes, reports, and updates.
• Coordinate the work of consultants, vendors, staff, and others involved in the development and implementation of activities, materials, and events including literature review, video, and online course development and production, and marketing and promotion campaign planning and execution.
• Manage and track all proposal/reporting deadlines, work plans, evaluations, submissions, and status updates and assist in drafting program proposals and report any noted issues to leadership.
• Track, monitor and maintain expenditures and process invoices as needed.
• Represent the program both inside and outside of the ACOG, conduct outreach at national and regional meetings, and present on program activities and provide updates at meetings.
• Develop relationships with professional associations and other health organizations to help support the work. Work with other ACOG staff to create, track, and manage appropriate agreements and contracts with outside partners and vendors.
• Promote clinical guidelines and policies that support implementation of program recommendations.
• Manage and edit program content through various stages of review and approval to ensure alignment with ACOG guidance and editorial standards.
• Perform other duties as assigned.

Additional Duties and Responsibilities Specific to the Quality in Action PSO/VRQC Program

• Support dissemination of QiA deliverables as needed through collaboration with ACOG departments, vendors, and consultants.
• Closely track VRQC program spending and analyze trends in travel costs to help guide budget decisions.
• Collaborate on a marketing strategy for QiA to promote expansion.
• Maintain social media channels for QiA.
• Develop and maintain QiA materials in alignment with evolving organizational branding guidelines.
• Develop and maintain operational databases to ensure projects are being managed efficiently.

Required Skills and Abilities

• Excellent verbal and written communications skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Project coordination skills, including meeting management.
• Attention to detail and ability to work with unfamiliar medical terminology.
• Ability to work independently.
• Proficient with Microsoft Office Suite or other related software.
• Basic knowledge of marketing and social media platforms and accounting management preferred.
• Ability to travel.

Education and Experience

• Bachelor’s degree required.
• Minimum of 2 years of related experience required.
• Project management experience in medical, public health, or clinical content development preferred.

Salary Range

$65,000 USD - $75,000 USD

Our Perks

Paid Parental Leave, Breastfeeding Friendly Workplace, Flexible work schedule, Commuting Allowance, Generous Paid Time Off, Holiday Pay, Life Insurance, Community Volunteering Opportunities, Generous 401(k) Company Contributions, Medical, Dental, and Vision Insurance, Learning Opportunities and Tuition Reimbursement, Company-Sponsored Team Outings, and more!

ACOG is an EEO employer committed to providing equal employment opportunities to all applicants and employees. As a federal government contractor and in accordance with applicable laws, regulations, and Executive Orders, the College takes affirmative action to ensure that applicants and employees covered are not discriminated against because of their race, color, religion, national origin, sex (gender), age, disability, pregnancy, marital status, sexual orientation, personal appearance, gender identity or expression, family responsibilities, political affiliation, veteran status, genetic information, or any other characteristic that is protected by applicable law. For more information about your equal employment opportunity rights, please view this poster: EEO is the Law. The College also participates in E-Verify.