Program Administrator - Hospital Care at Home

Cleveland Clinic; Vero Beach (FL); On-site; USD 93,000 - 141,000; Full time

Job summary

Cleveland Clinic Indian River Hospital on Florida’s Treasure Coast is seeking a Program Administrator to lead the Hospital Care at Home program. You will drive development, implementation, and governance of high-functioning programs, overseeing a team of 16 service coordinators and budget reporting.

Responsibilities include day-to-day operations, data compilation, scorecards, scheduling, and staff orientation in line with Joint Commission guidelines.

Qualifications

• Bachelor’s degree in Business Administration, Science or related field.
• Five years of relevant experience including two years managing large projects.
• Organizational, personnel and financial management experience.
• Knowledge of budgeting, cost analysis, manpower planning, supervision and operational analysis.
• Self-directed with ability to work independently and collaborate with colleagues.
• Strong organizational, communication and analytical skills.
• Ability to direct and evaluate the efforts of others.

Responsibilities

• Lead development, implementation and maintenance of expertise to support high-functioning programs.
• Oversee day-to-day program operations, monitor patient volumes, resolve escalations and support governance reporting.
• Oversee scorecards and metrics; lead 16 service coordinators and prepare regular financial reports.
• Schedule staff to ensure coverage of all department functions.
• Provide orientation to new employees in line with guidelines.
• Plan, manage and monitor the annual budget including projections and expenses.
• Plan and execute marketing analysis to determine department market position.
• Make decisions on employment, compensation, promotions and terminations; conduct evaluations.
• Guide and advise employees in complex aspects of their work.
• Other duties as assigned.

Skills

Project management

Budgeting

Leadership

Communication

Analytical skills

Staff scheduling

Team collaboration

Education

Bachelor's degree in Business Administration/Science or related field

Master's degree in health services administration or related discipline

Job description

Join our team at Cleveland Clinic Indian River Hospital and experience world-class patient care at its best. Located in sunny Florida’s Treasure Coast, Indian River Hospital is committed to providing optimal family- and community-focused services. Here, you will be part of a collaborative, compassionate, and innovative team of caregivers. You will work with state-of-the-art technology and will build a rewarding career with one of the most respected healthcare organizations in the world.

As a Program Administrator supporting the Hospital Care at Home Program, you will lead the development, implementation and maintenance of the organizational and managerial expertise necessary to support high-functioning programs. Working with the implementation team in Florida and Ohio, you will oversee day-to-day program operations, monitor patient volumes, resolve escalations and provide administrative support for program governance, including reporting and data compilation. You will oversee scorecards and metrics, lead a team of 16 service coordinators and prepare regularly scheduled financial reports for leadership.

A caregiver in this position works days from 8:00 a.m. – 5:00 p.m.

Position location is: 777 37th Street, Vero Beach, FL 32960

A caregiver who excels in this role will:

• Lead the development, implementation and maintenance of the organizational and managerial expertise necessary to support high functioning programs in any combination of the following areas: research, quality and patient safety and/or specific Institute/Division initiatives.
• Perform analysis, compile data and advise the Department Chairs relative to long-range planning strategies, department organization, financial forecasting, personnel management, patient relations, space and equipment, marketing strategies and external institution relations.
• Ensure department is properly staffed with skilled and trained support personnel.
• Effectively schedule staff to ensure coverage of all department functions.
• Provide orientation to new employees consistent with Foundation and Joint Commission guidelines.
• Prepare, manage and monitor the annual budget including projecting patient levels, revenue, technical and professional fees, equipment expenditures, staff and employee growth and space and remodeling needs.
• Plan, develop and execute marketing analysis to determine the department market position; interpret findings and make recommendations.
• Make decisions regarding employment, compensation, promotions, transfers, disciplinary actions and terminations; conduct performance evaluations, provide career development and educational opportunity counseling to employees.
• Guide and advise employees in more complex aspects of their work.
• Other duties as assigned.

Minimum qualifications for the ideal future caregiver include:

• Bachelor's Degree in Business Administration, Science or a related field
• Five years of relevant experience including a minimum of two years managing large projects
• Organizational, personnel and financial management experience
• Knowledge of budgeting, cost analysis, manpower planning, supervision and operational analysis
• Self-directed with demonstrated ability to work independently and establish cooperative relationships with colleagues
• Strong organizational, communication and analytical skills
• Ability to direct and evaluate the efforts of others

Preferred qualifications for the ideal future caregiver include:

• Master's Degree in health services research and administration, business or related discipline (may offset some of the experience requirement)
• Health care experience
• Analytical/financial background
• Supervisory experience

Physical Requirements:

• Manual dexterity in order to perform keyboard functions.
• Requires frequent computer entry, sitting and walking to attend meetings.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures

Pay Range

Minimum Annual Salary: $92,620.00

Maximum Annual Salary: $141,265.00

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).