Program Administrator, CREOG Programs and Operations

Acog; Washington (District of Columbia); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Paid Parental Leave

Breastfeeding Friendly Workplace

Flexible work schedule

Commuting Allowance

Generous Paid Time Off

Holiday Pay

Life Insurance

401(k) Contributions

Medical, Dental, and Vision Insurance

Tuition Reimbursement

Job summary

ACOG is seeking a Program Administrator for CREOG Programs & Operations in Washington, DC region. The role acts as a key liaison, supporting engagement, communications, and operational execution of CREOG projects and initiatives.

The position emphasizes member-facing services, content management, and meeting logistics within a hybrid work setup requiring occasional commute to the DC office.

Qualifications

• Bachelor’s degree required (focus in healthcare administration, communications, public health, or related).
• 2–4 years of relevant professional experience in program coordination, membership services, communications, or operations.
• Experience in healthcare, medical education, or association environment preferred.

Responsibilities

• Serve as the primary point of contact for OB‑GYN residency program leaders inquiries, including directors and managers.
• Welcome and orient new residency program leaders, ensuring a smooth transition into ACOG/CREOG engagement.
• Assist residency programs with ACOG membership setup, troubleshooting, and ongoing support.
• Manage inquiries to the CREOG team, providing timely, high-quality customer service.
• Maintain residency program records within NetForum, including audits and updates.
• Assist with CREOG communications content collection and delivery.
• Provide logistical support to CREOG meetings, committees, and events.
• Support CREOG website updates and content management, ensuring branding compliance.

Skills

Customer Service

Communication

Organizational Skills

Attention to Detail

Technical Proficiency

Education

Bachelor’s degree

Tools

NetForum

CMS

Microsoft Office Suite

Job description

The Program Administrator, CREOG Programs & Operations serves as a key liaison between CREOG (Council on Resident Education in Obstetrics and Gynecology) and OB‑GYN residency programs nationwide. This role supports CREOG community engagement, communications, and operational execution of CREOG projects and initiatives. The Program Administrator plays a critical role in supporting the mission of CREOG, enhancing the membership experience for residency program leaders, and supporting the successful delivery of CREOG meetings, communications, and strategic projects.

Note: This position is considered Hybrid and will need to commute to ACOG's office located in Washington, D.C.

Duties/Responsibilities:

Membership Engagement Support

• Serve as the primary point of contact for OB‑GYN residency program leaders inquiries, including directors and managers.
• Welcome and orient new residency program leaders, ensuring a smooth transition into ACOG/CREOG engagement.
• Assist residency programs with ACOG membership setup, troubleshooting, and ongoing support.
• Manage incoming inquiries to the CREOG team, providing timely and high-quality customer service.
• Maintain and ensure accuracy of residency program records within ACOG’s membership database (NetForum), including routine audits and updates.

Communications Support

• Assist with the development and distribution of CREOG communications.
• Coordinate content collection and help ensure timely delivery of communications to target audiences.
• Support consistency in messaging and branding across CREOG communications.

Meetings Coordination

• Provide logistical and administrative support to CREOG program managers for CREOG meetings, committees, and events.
• Assist with CREOG scheduling, calendar management, and meeting logistics.

Website & Digital Content Management

• Support the development and ongoing maintenance of the CREOG website, including participation in new website build initiatives.
• Ensure website content, resources, and program information meet ACOG copy editing and branding guidelines; support execution of desired CREOG website updates
• Monitor and report on website analytics to inform improvements and user engagement strategies.
• Maintain the CREOG Clearinghouse, ensuring resources are current, accessible, and properly categorized.

Project & Program Support

• Contribute to CREOG projects and initiatives through coordination and administrative support.
• Assist with survey development, distribution, and response tracking.
• Support data collection, management, and basic analysis for program evaluation and reporting.

Required Skills/Abilities:

• Customer Service Orientation: Strong interpersonal skills with a commitment to responsive, high-quality support.
• Communication Skills: Excellent written and verbal communication skills, with attention to clarity and tone.
• Organizational Skills: Highly organized, with the ability to manage multiple priorities and deadlines simultaneously.
• Attention to Detail: Strong data accuracy skills, particularly in database management and content updates.
• Technical Proficiency:
  • Experience with CRM or association management systems (e.g., NetForum preferred)
  • Familiarity with content management systems (CMS) for website updates
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Analytical Skills: Ability to interpret basic data and generate reports (e.g., website analytics, survey results).
• Project Coordination: Ability to support multiple projects, track progress, and collaborate with cross-functional teams.
• Adaptability: Comfortable working in a dynamic environment with evolving priorities.

Education and Experience:

• Bachelor’s degree required (focus in healthcare administration, communications, public health, or a related field preferred).
• 2–4 years of relevant professional experience in program coordination, membership services, communications, or operations.
• Experience working in a healthcare, medical education, or association environment preferred.

Salary Range $60,000 – $65,000 USD

Our Perks

• Paid Parental Leave
• Breastfeeding Friendly Workplace
• Flexible work schedule
• Commuting Allowance
• Generous Paid Time Off
• Holiday Pay
• Life Insurance
• Community Volunteering Opportunities
• Generous 401(k) Company Contributions
• Medical, Dental, and Vision Insurance
• Learning Opportunities and Tuition Reimbursement
• Company-Sponsored Team Outings
• and more!

ACOG is an EEO employer committed to providing equal employment opportunities to all applicants and employees. As a federal government contractor and in accordance with applicable laws, regulations, and Executive Orders, the College takes affirmative action to ensure that applicants and employees covered are not discriminated against because of their race, color, religion, national origin, sex (gender), age, disability, pregnancy, marital status, sexual orientation, personal appearance, gender identity or expression, family responsibilities, political affiliation, veteran status, genetic information, or any other characteristic that is protected by applicable law. For more information about your equal employment opportunity rights, please view this poster: EEO is the Law. The College also participates in E-Verify.