Program Administrator

Greater Washington Urban League; Washington (District of Columbia); On-site; USD 55,000 - 65,000; Full time

Job summary

Greater Washington Urban League seeks a Program Administrator for the Center for Financial Inclusion (CFI) to coordinate day-to-day activities and support direct service delivery. This role assists with program delivery, site setup, and calendar management to ensure smooth operations.

Responsibilities include coordinating educational offerings, maintaining client communication and intake, and tracking attendance and engagement.

Qualifications

• Strong ability to present information clearly to varied audiences.
• Experience coordinating programs and maintaining calendars.
• Background in communications and project management.

Responsibilities

• Supports Program Manager and Director in implementing program delivery and site setup.
• Manages daily flow of activities and the CFI master calendar.
• Coordinates and hosts educational offerings; sends event reminders.
• Manages client communication and intake processes.
• Records, tracks, and analyzes participant attendance and engagement.
• Handles phone, email, and voicemail communications.
• Maintains confidentiality and accuracy of client data.
• Supports community outreach and suggests program improvements.
• Provides excellent client service and privacy for all clients.
• Provides financial coaching to select program participants.

Skills

Interpersonal skills

Verbal communication

Written communication

Time management

Organizational skills

Communications

Project management

Scheduling systems

Job description

Program Administrator - Center for Financial Inclusion (CFI) is responsible for the management and coordination of day-to-day activities of the Center and performs direct service as is necessary to meet program goals. Facilitates the coordination and execution of the CFI’s educational offerings, outreach efforts, and related administrative tasks.

Essential Duties and Responsibilities

• Supports the Program Manager and Director in implementing and executing program delivery and site set-up.
• Manages daily flow of activities and CFI master calendar.
• Coordinates and hosts CFI educational offerings; sends event reminders.
• Manages client communication and client intake process.
• Records, tracks, and analyzes participant attendance/engagement in CFI service offerings.
• Answers telephones, responds to voice messages, and emails.
• Maintains confidentiality and fidelity of client data entered into CFI system of record.
• Manages client feedback surveys and conducts follow-up calls.
• Supports community outreach efforts.
• Identifies and suggests program improvements to the Director.
• Provides excellent client service and maintains privacy of all clients.
• Provides financial coaching to select program participants

Knowledge, Skills and Abilities

• Effectively present and communicate information to the public.
• Effectively build and maintain relationships with internal and external clients.
• Excellent interpersonal, verbal, and written communication skills.
• Effective time management and organizational skills.
• Background in communications and project management.
• Knowledgeable of scheduling systems and protocols.
• Ability to carry out responsibilities with flexibility to adapt to changing needs and goals.