Program Administrator

Yellow Dog Fly Fishing; Bozeman (MT); On-site; USD 42,000 - 60,000; Full time

Job summary

Yellow Dog Fly Fishing is seeking a highly organized, service-oriented Program Administrator to coordinate post-booking client information, travel logistics, and communications for domestic and international trips. This in-office role supports operations from booking through return and works with program directors, destination partners, and clients.

The position emphasizes accuracy, documentation, and proactive communication, with a focus on coordinating flights, lodging, transfers, and travel

Qualifications

• Strong attention to detail and a commitment to accurate, complete work.
• Excellent written, verbal, telephone, and customer-service skills.
• Highly organized and able to manage multiple clients, priorities, deadlines, and changing travel details.
• Sound judgment and problem-solving abilities with appropriate escalation.
• Ability to work independently while collaborating across teams.
• Willingness to learn evolving travel-planning, data-management, and CRM systems.
• Experience in travel planning or client-service environments is preferred.
• Ability to maintain confidentiality and handle sensitive information.
• Knowledge of international travel or fly fishing is preferred.
• Experience with Microsoft 365, Outlook, QuickBooks, Salesforce is preferred.

Responsibilities

• Manage and track active client trips from confirmed booking through post-trip follow-up.
• Collect and maintain required client information, travel details, forms, and destination documentation.
• Prepare and distribute itineraries, trip-planning materials, confirmations, and client communications.
• Coordinate flights, lodging, transfers, baggage, schedules, and customized travel arrangements.
• Proactively communicate deadlines, needs, destination requirements, and travel information to clients.
• Serve as a knowledgeable planning contact for clients by phone and email.
• Coordinate with Program Directors, lodges, outfitters, transportation providers, and partners.
• Monitor reservations and travel developments, identify issues, escalate as needed.
• Maintain complete client, trip, task, and communication records in company systems.
• Provide coverage and support during absences, high-volume periods, and urgent matters.
• Assist with onboarding, training, events, and other operational needs.

Skills

Attention to detail

Communication skills

Highly organized

Problem solving

Independent with cross-team work

Travel-planning systems

Client service mindset

Confidentiality

Knowledge of travel/ destinations

Team collaboration

Tools

Microsoft 365

Outlook

QuickBooks

Salesforce

Job description

Yellow Dog Program Administrator

Position Summary

Yellow Dog Flyfishing is seeking a highly organized, service-oriented team player to join us as a Program Administrator. This role supports our domestic and international fly-fishing travel programs by coordinating post-booking client information, travel logistics, documentation, partner communications, and post-trip follow-up for assigned destinations.

The Program Administrator serves as a key point of contact for clients, Program Directors, destination partners, and internal teams, helping ensure each trip is accurate, organized, and well coordinated from booking through return.

This is an in-office administrative and travel-logistics position. It is not a sales, guiding, or travel-based role.

[View the complete Program Administrator job description]

Program Administrator (9.2026).pdf

Key Responsibilities

• Manage and track active client trips from confirmed booking through post-trip follow-up.
• Collect and maintain required client information, travel details, forms, and destination-specific documentation.
• Prepare and distribute accurate itineraries, trip-planning materials, confirmations, and other client communications.
• Coordinate flights, lodging, transfers, baggage requirements, arrival and departure schedules, and customized travel arrangements as applicable.
• Proactively communicate deadlines, outstanding needs, destination requirements, and important travel information to clients.
• Serve as a knowledgeable and professional planning contact for clients by phone and email.
• Coordinate with Program Directors, lodges, outfitters, transportation providers, and other destination partners.
• Monitor reservations and travel developments, identify potential issues, and escal-ate concerns appropriately.
• Maintain complete and accurate client, trip, task, and communication records in company systems.
• Provide coverage and operational support during employee absences, high-volume periods, and urgent client situations.
• Assist with onboarding, training, company events, special projects, and other operational needs as assigned.

Qualifications

• Strong attention to detail and a commitment to accurate, complete work.
• Excellent written, verbal, telephone, and customer-service skills.
• Highly organized and able to manage multiple clients, priorities, deadlines, and changing travel details.
• Sound judgment, resourcefulness, and the ability to solve problems and escal-ate concerns appropriately.
• Ability to work independently while collaborating effectively across teams.
• Willingness and ability to learn evolving travel-planning, customer-relationship, payment, communication, and data-management systems.
• Experience in travel planning, logistics, hospitality, concierge services, administration, or a related client-service environment is preferred..
• Ability to maintain confidentiality and handle sensitive client and company information appropriately.
• Knowledge of international travel, fly fishing, or relevant destinations is preferred.
• Experience with Microsoft 365, Outlook, QuickBooks, Salesforce, or similar systems is preferred.
  

Schedule and Work Environment

This is a full-time, office-based position in Bozeman, Montana, generally scheduled for 40 hours per week, Monday through Friday. Periodic participation in company events, special projects, or time-sensitive client matters outside regular business hours may be required.

The position requires frequent computer, email, telephone, and system use, as well as the ability to occasionally move materials weighing up to 20 pounds, with or without reasonable accommodation.