IT Administrative Assistant

Paws Up Ranch, LLC; Town of Montana (WI); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

401K Match

Paid Time Off

Career Development

Life Insurance

Disability Insurance

Employee Assistance

Referral Bonus

Employee Discounts

Job summary

Paws Up Montana is seeking an IT Administrative Assistant to deliver reliable IT operations and administrative support at our luxury wilderness retreat in Greenough, MT. You will handle basic tech support, system tasks, asset inventory, and documentation while upholding core values and guest confidentiality.

The role emphasizes friendly, professional hospitality, teamwork, and flexibility to cover varied hours including evenings and weekends as required by business needs.

Qualifications

• Excellent written and verbal communication skills.
• Interpersonal, time-management, and organizational abilities.
• Friendly, professional demeanor aligned with luxury hospitality.
• Ability to work independently and with teams.
• Valid driver’s license with clean driving history.

Responsibilities

• Provide responsive IT support for software, hardware, and networks.
• Perform basic system administration tasks and log issues.
• Manage IT asset inventory and vendor communications.
• Monitor MSP tickets and escalate as needed.
• Provide on-site A/V support for meetings and events.
• Create and maintain internal documentation and guides.
• Uphold brand standards and confidentiality in guest interactions.
• Perform additional duties as assigned by the Associate Director of Technology.

Skills

Communication

Interpersonal skills

Time management

Organizational skills

Hospitality knowledge

Teamwork

Driver's license

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Administrative Assistant

Greenough, MT, US

The IT Administrative Assistant is responsible for delivering exceptional performance in their role, upholding and embodying the property’s Core Values. This position ensures the flawless, streamlined execution of daily IT operations, setting a polished and reliable tone for our team members and guests. By providing responsive, high-quality technical and administrative support, managing critical inventory, and maintaining organized communication, the IT Administrative Assistant contributes directly to the property’s reputation for excellence as an exclusive, world‑class wilderness retreat.

Key Responsibilities

• Responsive Tech Support & Service Excellence: Act as the on‑site first point of contact for technical questions, delivering basic troubleshooting for software, hardware, and network issues via ticketing, Teams, phone, or in person.
• System Administration & Ticket Management: Perform basic account setup tasks (password resets, user onboarding/offboarding, Active Directory/Azure permissions) while logging, tracking, and documenting all issues accurately in the IT system.
• Asset Coordination & Inventory Management: Maintain complete ownership over IT asset tracking, managing the inventory of computers, peripherals, and software licensing, while facilitating seamless vendor communications and procurement.
• MSP Partnering & Escalations: Monitor tickets handled by our Managed Service Provider and ensure complex, unresolved issues are swiftly escalated to Tier 2 or Tier 3 support teams.
• On‑Site Audio‑Visual Support: Manage, set up, and troubleshoot audio‑visual and video conferencing equipment for corporate spaces or events, providing flexible morning, evening, and weekend support as requested.
• Operational Documentation & Guides: Maintain and create clear internal documentation, knowledge base articles, and FAQs heavily relied upon by operational departments and external support partners.
• Brand Standards & Professionalism: Maintain a clean, professional appearance and a hospitality‑driven demeanor, handling all sensitive data and guest transactions legally, ethically, and with strict confidentiality.
• Perform additional duties within other departmental spaces as assigned by the Associate Director of Technology.

Qualifications

• High school diploma or GED required; a strong interest in technology is required, and a basic understanding of IT operations is preferred.
• Excellent written and verbal communication alongside strong interpersonal, time‑management, and organizational skills.
• Friendly, professional demeanor with a knowledge of world‑class hospitality and service management that aligns with luxury standards.
• Ability to work independently and collaboratively in a fast‑paced, high‑expectation environment.
• Valid driver’s license with at least two years of clean driving experience.

Physical Requirements

• Ability to sit, stand, walk, climb stairs, and move around the resort grounds for extended periods.
• Ability to lift, carry, reach, push, pull, and balance computer hardware, peripherals, and IT inventory.
• Ability to work flexible hours, including seasonal weekend coverage, evenings, and holidays, as required by business needs.

What We Offer

• Medical, Dental, and Vision Insurance
• 401K with Employer Match
• Paid Time Off – 9 Floating Holidays and 15 Personal Days
• Career Development and Advancement Opportunities
• Life Insurance, Long Term, and Short-Term Disability
• Employee Assistance Program (5 free counseling sessions)
• Referral Bonus Program (Get paid $250 to recruit)
• Employee Discounts on Merchandise (30% on select items in our retail store)

Paws Up Montana provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.