Program Admin Sr. (SSO - Location: Irvine, CA)

Parker Hannifin Corporation; Irvine (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Parker Hannifin Corporation—SSO in Irvine, CA—is seeking a Program Admin Senior to analyze complex customer experience and order management processes, drive improvements, and document new procedures. You will lead the Spares and Customer Experience team to meet performance goals and KPIs.

You will coordinate cross-functional project plans, develop end-to-end automated solutions (Alteryx to Power BI), and contribute to Salesforce enhancements while continuing to expand your knowledge through

Qualifications

• Bachelor's degree in Business Administration, Business Intelligence, Computer Science, or Engineering related field.
• Demonstrated ability with 6+ years of progressively responsible program administration experience.

Responsibilities

• Take complex data sets and turn them into actionable insights.
• Create processes and procedures documents for the customer experience team.
• Lead multifunctional teams in RCCA and improvement initiatives.
• Create and monitor KPIs against plans to ensure objectives are met.
• Coordinate cross-functional development of project plans and interface with internal stakeholders.
• Deliver and maintain end-to-end automated solutions: Alteryx data transforms -> SQL -> Power BI dashboards.
• Assist in rollout of Salesforce enhancements across the global team.
• Maintain professional/technical knowledge through workshops and publications.

Skills

SQL

Data analysis

Alteryx

BI reporting

Education

Bachelor's degree in Business Administration/Business Intelligence/Computer Science/Engineering

Tools

Power BI

Alteryx

SalesForce

Job description

Org Marketing Statement

At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker's goal of addressing the world's most pressing engineering challenges. At Parker, our team members belong, matter and make a difference.

Services & Support Operations Division

The Services and Support Operations (SSO) is a global leader of integrated MRO services and support. We are renowned for our exceptional customer service and expertise at every stage of the aircraft lifecycle, providing innovative OEM-quality service solutions across a comprehensive portfolio. We are proud to serve airlines/ business jet operators, the military, airframe/ engine manufacturers, as well as independent service centers. With our extensive network of service teams worldwide, MRO facilities, proprietary predictive modeling, and advanced systems, we offer 24/7 operational and technical support wherever it's needed.

Program Admin Sr. (SSO - Location: Irvine, CA)

Position Summary

Conduct analysis of diverse and complex customer experience and order management processes and metrics. Make process improvement suggestions, drive implementation of the improvements and document new processes. Lead program administer for the Spares and Customer Experience team ensuring fulfillment of team obligations, performance goals, and KPIs

SCOPE/SUPERVISION AND INTERACTION:

____ Has Direct Reports __X__ Does Not Have Direct Reports

Essential Functions:

• Take complex data sets analyzing complex processes and turning them into actionable insights.

• Create processes and procedures documents for the customer experience team.

• Lead multifunctional teams in RCCA and improvement initiatives.

• Create and monitors performance KPIs against plans to ensure that objectives are met. Collect, analyze and summarize information and trends.

• Coordinate cross-functional development of project plans. Interface with internal suppliers and customers and perform extensive investigation as required to fulfill project obligations.

• Deliver and maintain end-to-end automated solutions: business document-> transformation + enhancement (Alteryx) -> SQL table-> Dashboard (Power BI)

• Assist in the role out of SalesForce enhancements across global team.

• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing networks, and/or participating in professional associations.

Qualifications:

• Education and Experience: Bachelor's degree (BA/BS) in Business Administration, Business Intelligence, Computer Science, or Engineering related field which has provided both theoretical and practical knowledge in the field.
• Demonstrated ability to perform the essential functions of the job typically acquired through 6+ years of increasingly responsible related program administration experience.

Knowledge, Skills and Abilities

• Experience in data extraction and analytics, data quality, and database relational structures.
• Outstanding analytical and problem-solving skills.
• Self-starter able to independently complete tasks accurately and quickly.
• Proficient SQL skills for BI report query design.
• Proficient data transformation skills, Alteryx knowledge preferred.
• Ability to effectively assess and implement continuous improvement principles and techniques to program and related areas.
• Ability to work on a variety of problems of diverse scope and complexity where analysis and evaluation of various outcomes require tradeoffs.
• Ability to solve a wide range of difficult problems in imaginative and practical and evaluate alternative solutions that may require coordination across multiple teams; establish goals and objectives to complete projects.
• Ability to read, analyze, and interpret policies and recommend changes to procedures.
• Ability to respond to significant inquiries or complaints from customers, regulatory agencies, or members of the business community; define problems.
• Ability to collect data, establish facts, and draw valid conclusions. Ability to effectively communicate and present information to team members, team leaders, vendors, customers, and top management.
• Proficient with standard business applications software (e.g., database, spreadsheets, etc.)
• Ability to establish program plans and report status utilizing program management software.
• Ability to effectively demonstrate team member competencies and participate in goal setting, performance feedback, and self-development activities.

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements. Must be a US Citizen.

Drug-Free Workplace

In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will