Program Admin Sr. (SSO – Location: Irvine, CA)

Parker Hannifin Corporation; Irvine (CA); On-site; USD 89,000 - 148,000; Full time

Benefits offered by this job

Medical & dental

401(k) matching

Tuition reimbursement

Paid time off

Job summary

Parker Aerospace in Irvine, CA is seeking a Program Admin Sr. to analyze complex customer experience and order management processes, drive improvements, and document new procedures.

You will lead the Spares and Customer Experience team, monitor KPIs, and ensure deliverables meet commitments. Responsibilities include transforming data into actionable insights, developing process documents, guiding cross-functional projects, and enabling end-to-end automated solutions with Alteryx, SQL, and Power

Qualifications

• Bachelor's degree in Business Administration, Computer Science, or Engineering related field.
• 6+ years of progressively responsible program administration experience.

Responsibilities

• Analyze diverse and complex customer experience and order management processes.
• Lead improvement initiatives and drive implementation of new processes.
• Oversee Spares and Customer Experience team performance and KPIs.
• Create process documents and dashboards for KPI tracking and reporting.
• Coordinate cross-functional project plans and interface with internal stakeholders.

Job description

Org Marketing Statement

At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

Services & Support Operations Division

The Services and Support Operations (SSO) is a global leader of integrated MRO services and support. We are renowned for our exceptional customer service and expertise at every stage of the aircraft lifecycle, providing innovative OEM-quality service solutions across a comprehensive portfolio. We are proud to serve airlines/ business jet operators, the military, airframe/ engine manufacturers, as well as independent service centers. With our extensive network of service teams worldwide, MRO facilities, proprietary predictive modeling, and advanced systems, we offer 24/7 operational and technical support wherever it's needed.

Program Admin Sr. (SSO – Location: Irvine, CA)

Conduct analysis of diverse and complex customer experience and order management processes and metrics. Make process improvement suggestions, drive implementation of the improvements and document new processes. Lead program administer for the Spares and Customer Experience team ensuring fulfillment of team obligations, performance goals, and KPIs

Scope/Supervision And Interaction

____ Has Direct Reports __X__ Does Not Have Direct Reports

Essential Functions

• Take complex data sets analyzing complex processes and turning them into actionable insights.
• Create processes and procedures documents for the customer experience team.
• Lead multifunctional teams in RCCA and improvement initiatives.
• Create and monitors performance KPIs against plans to ensure that objectives are met. Collect, analyze and summarize information and trends.
• Coordinate cross-functional development of project plans. Interface with internal suppliers and customers and perform extensive investigation as required to fulfill project obligations.
• Deliver and maintain end-to-end automated solutions: business document-> transformation + enhancement (Alteryx) -> SQL table-> Dashboard (Power BI)
• Assist in the role out of SalesForce enhancements across global team.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing networks, and/or participating in professional associations.

Qualifications

• Education and Experience: Bachelor’s degree (BA/BS) in Business Administration, Business Intelligence, Computer Science, or Engineering related field which has provided both theoretical and practical knowledge in the field.
• Demonstrated ability to perform the essential functions of the job typically acquired through 6+ years of increasingly responsible related program administration experience.

Knowledge, Skills And Abilities

• Experience in data extraction and analytics, data quality, and database relational structures.
• Outstanding analytical and problem-solving skills.
• Self-starter able to independently complete tasks accurately and quickly.
• Proficient SQL skills for BI report query design.
• Proficient data transformation skills, Alteryx knowledge preferred.
• Ability to effectively assess and implement continuous improvement principles and techniques to program and related areas.
• Ability to work on a variety of problems of diverse scope and complexity where analysis and evaluation of various outcomes require tradeoffs.
• Ability to solve a wide range of difficult problems in imaginative and practical and evaluate alternative solutions that may require coordination across multiple teams; establish goals and objectives to complete projects.
• Ability to read, analyze, and interpret policies and recommend changes to procedures.
• Ability to respond to significant inquiries or complaints from customers, regulatory agencies, or members of the business community; define problems.
• Ability to collect data, establish facts, and draw valid conclusions. Ability to effectively communicate and present information to team members, team leaders, vendors, customers, and top management.
• Proficient with standard business applications software (e.g., database, spreadsheets, etc.)
• Ability to establish program plans and report status utilizing program management software.
• Ability to effectively demonstrate team member competencies and participate in goal setting, performance feedback, and self-development activities.

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements. Must be a US Citizen.

Drug-Free Workplace

In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.

Pay, Benefits, Work Schedule

• Pay Range: $88790 to $148155 annually
• Participation in Annual Incentive Program

Benefit & Retirement Plans

Parker Offers Competitive Benefit Programs, Including

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
• Career development and tuition reimbursement.
• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
• Paid Time Off and Company-Paid Holidays.

Additional Comments

The essential functions have been provided as example of the type of work performed by employees assigned to this job classification. The company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.

Parker is an Equal Opportunity and affirmative action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission