Account Manager (SSO – Location: Irvine, CA)

Parker Hannifin Corporation; Irvine (CA); On-site; USD 123,000 - 215,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

401(k) plan with company match

Paid time off

Job summary

Parker Aerospace is seeking an Account Manager for the Services & Support Operations division in Irvine, CA. You will manage sales activities, bookings, and growth opportunities for Premier and Strategic customers, coordinating with internal teams to improve customer scorecards and drive long-term profitability across Parker’s aftermarket product lines.

The role emphasizes leadership in customer relations, problem resolution, and strategic planning, including conducting face-to-face reviews and

Qualifications

• Bachelor's degree in Marketing, Engineering, or related field with eight or more years of experience, including two+ years in program management or customer account management.
• Ability to develop and execute marketing plans and strategies for aftermarket products and services.
• Strong communication and presentation skills for top management and customers.

Responsibilities

• Acts as primary interface with Premier and Strategic customers, maintaining long-term relationships at all levels.
• Leads resolution of issues regarding Parker support and coordinates with service centers and divisions.
• Drives profitable growth of spares, repairs, and retrofit business across Parker Aerospace product lines.
• Leads and conducts face-to-face customer reviews and prepares presentations for these reviews.

Skills

Customer relationships

Sales planning

Root cause analysis

Contractual performance auditing

F2F reviews

Education

Bachelor's degree in Marketing, Engineering, or related field

Tools

Standard business applications software

Job description

Org Marketing Statement

At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

As a member of our team, you are instrumental in fulfilling our mission: ‘Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.’ Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker’s goal of addressing the world’s most pressing engineering challenges. At Parker, our team members belong, matter and make a difference.

Services & Support Operations Division

The Services and Support Operations (SSO) is a global leader of integrated MRO services and support. We are renowned for our exceptional customer service and expertise at every stage of the aircraft lifecycle, providing innovative OEM-quality service solutions across a comprehensive portfolio. We are proud to serve airlines/ business jet operators, the military, airframe/ engine manufacturers, as well as independent service centers. With our extensive network of service teams worldwide, MRO facilities, proprietary predictive modeling, and advanced systems, we offer 24/7 operational and technical support wherever it’s needed.

Account Manager (SSO — Location: Irvine, CA)

Position Summary

Manages and executes all sales activities and contracted bookings for Premier and Strategic customer accounts. Partners with internal SSO and division teams to improve customer scorecard performance and increase LTR. Identifies growth opportunities across major programs, product lines, and market segments within the division, while supporting the execution of awarded business negotiated by Business Development Managers within the territory. Performs root cause analysis for underperforming spare parts and MRO components and develops, coordinates, and implements corrective action plans to improve performance.

Scope/Supervision And Interaction

__ Has Direct Reports X__ Does Not Have Direct Reports

Provides leadership for an aftermarket business segment; is the primary contact for assigned customers of moderate complexity and scope. May provide guidance and assign work to other Parker employees (e.g. administrators, technicians or engineers). Coordination may cross multiple sites and divisions. Has regular interaction with customers and Division leadership. Typically reports to division staff or an aftermarket business development manager.

Essential Functions

• Acts as primary interface with customers by maintaining on-site presence and developing and maintaining on-going, long-term relationships at all levels of the customer’s organization with a focus on Premier and Strategic customer base.


• Serves as the customer’s advocate within Parker by acting as the liaison and facilitator for the resolution of issues regarding any aspect of Parker support. Identifies technical, logistical, performance, or support issues with Parker products or services.


• Ensures long-term profitable growth of spares, repairs, product improvements, and retrofit business of all Parker Aerospace product lines at assigned customers by working with Aftermarket Business Development Managers to develop and implement marketing plans and strategies.


• Identify new business opportunities through working the closure of major customer issues


• Responsible for meeting sales and contracted bookings targets for portfolio of customers identified by Manager. Capable of obtaining customer intel/forecasts and translating that into division specific action plans as it relates to FY plan and outlook


• Owns customer scorecard performance metrics (delivery TAT, quality / quarantined events, warranty adjudication, reliability, customer service) and partners with the service centers, CRC, spares – surplus, reliability, customer service engineering, field service, and divisions to maintain a high level of operational performance.


• Performs root cause analysis for underperforming spare parts and MRO components and develops, coordinates, and implements and maintains corrective action plans to improve performance


• Provides contractual performance auditing to confirm adherence of key contractual terms such as pricing / exclusivity vs actual events.


• Serves as customer expert and resource — i.e. “owns” the VOC to SSO and Divisions.


• Complies with federal, state, and aerospace industry regulations by studying existing and new legislation, enforcing adherence to requirements, and advising management on needed actions (e.g. export compliance).


• Coordinates the completion of administration tasks of discounts, royalties, rebates, remedies, and CY escalation.


• Responsible for leading F2F customer reviews. Prepares all presentations needed for F2F reviews by partnering with technical / service center teams.


• Coordinates the development and population of Plan for Every Customer “PFEC” alongside Business Development Manager.


• Maintains professional and technical knowledge by attending seminars, reviewing trade and technical publications, establishing networks, and/or participating in professional associations.

Qualifications

Bachelors degree (BA) in Marketing, Engineering, or related field. Demonstrated ability to perform the essential functions of the job typically acquired through eight or more years of increasingly responsible experience, including two or more years of high-level program management or prior customer account management experience and well-established customer contacts.

Knowledge, Skills And Abilities

Comprehensive knowledge of principles, industry practices, company products, technology, regulations, service capabilities, and policies related to marketing and business development for airline or OEM customers. Knowledge of program management and business processes and procedures, including technical and business proposal development. Knowledge of domestic and international customer budgeting and acquisition processes and procedures. Knowledge of competitors’ products and marketing efforts and national, industrial business, and political interests. Knowledge of other companies’ products and capabilities for potential teaming and alliances. Knowledge of related US and international rules and regulations. Ability to work on most complex problems where analysis of situations or data requires an evaluation of intangible variables and/or incomplete data; understanding problems from a broad, long-term perspective. Ability to read, analyze, and interpret complex policies and recommend changes to procedures. Ability to respond to significant inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to use standard business applications software. Ability to effectively and persuasively present information to top management, customers, and/or boards of directors. Ability to translate customer desires and projected requirements into business development strategies and develop solutions to customer problems. Ability to demonstrate team member competencies and participate in goal setting, performance feedback, and self-development activities.

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements. Must be a US Citizen.

Drug-Free Workplace

In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.

Competitive Compensation

Pay, Benefits, Work Schedule

• Pay Range: $122910 to $215170 annually


• Participation in Annual Incentive Program

Benefit & Retirement Plans

Parker Offers Competitive Benefit Programs, Including

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.


• 401(k) Plan with company matching contributions at 100% of the first 5% of pay.


• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.


• Career development and tuition reimbursement.


• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.


• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.


• Paid Time Off and Company-Paid Holidays.

Equal Employment Opportunity

Additional Comments

The essential functions have been provided as example of the type of work performed by employees assigned to this job classification. The company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.

Parker is an Equal Opportunity and Affinitive Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission