Program Account Director, Senior

Acentra Health; Montgomery (AL); On-site; USD 167,000 - 208,700; Full time

Benefits offered by this job

Health plans

Paid time off

Retirement savings

Job summary

Acentra Health is seeking a Program Account Director, Senior to lead day‑to‑day system and operational activities for a large Medicaid/MMIS program, ensuring tasks are performed per SLAs and coordinating across internal teams, clients, and vendors. This role demands strong leadership, program management, and excellent communication skills to manage multiple projects and contractual obligations.

This is an onsite position in Montgomery, AL and requires living within a commutable distance; the

Qualifications

• Bachelor’s degree in business, communications, public administration, or related field.
• 5+ years of management experience in Government or private sector health care payer.
• Medicaid and MMIS development/system experience.
• Strong presentations and communications with all levels.

Responsibilities

• Lead day-to-day system and operational activities for a large Medicaid/MMIS program.
• Ensure tasks are performed per service level agreements (SLAs).
• Manage communications with internal/external stakeholders and vendors.
• Oversee partner (subcontractor) performance and billing against SLAs.
• Prepare monthly operational reports for client delivery.
• Develop strategic plans to manage and grow client programs.
• Maintain knowledge of Medicaid/healthcare industry and competitors.

Skills

Project management

Leadership

Communication

Healthcare payer knowledge

Presentation skills

Education

Bachelor’s degree in business / related field

Job description

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Job Summary and Responsibilities

Acentra Health is looking for a Program Account Director Senior to join our growing team.

This is an onsite position, and requires that the candidate must live within a commutable distance from Montgomery AL, and be able to work onsite up to 4 days a week

Job Summary

As the Program Account Director, Senior you will be responsible for day-to-day leadership of system and operational activities for a large Medicaid/M MIS program, assuring tasks are performed in accordance with service level agreements and managing the communication channels associated with internal and external and vendor stakeholders.

Responsibilities

• Contract administration
• Project management
• Scheduling and provision of resources
• Deliver formal communication and correspondence with the Agency and Quality Assurance as required
• Ensure deliverables and operational milestones in updates to management and stakeholders
• Serve as the key oversight of partners within the program; including ensuring partner (subcontractor) meets appropriate SLAs, client expectations, and billing
• Prepare and maintain monthly operational reports required for delivery to client based on contract performance in operational areas associated to the management of the contract.
• Develop and strengthen relationships within the Medicaid program organization
• Develop and implement strategic plans to manage and grow client programs.
• Identify current and future service requirements by establishing personal rapport with key individuals who understand service requirements.
• Develop and maintain knowledge of Medicaid and healthcare industry and understanding of our business, offerings, competitors and partners.
• Demonstrate the impact of company's services for cost reductions and operations improvements.
• Speak regularly with client to provide operational updates, product updates, technical support and other account-related reports.
• Provides billing information to finance department to ensure accurate and timely payment from clients.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

Qualifications

Required Qualifications

• Bachelor's degree in business, communications, public administration, or related
• 5+ years of management experience in Government or private sector health care payer
• Medicaid and MMIS development/system experience a must
• Proven track record of effective skills in presentations, written and communications with all levels (staff, executive suite and external clients).
• Proven history in successfully managing multiple projects/client contracts utilizing project management methodologies.
• Candidates must live within a commutable distance from Montgomery AL and be able to work onsite up to 4 days a week

Preferred Qualifications

• Knowledge of U.S. healthcare industry with concentrated experience in State Medicaid programs, and CMS guidelines
• Possess excellent strategic planning and implementation skills.
• Knowledge of Information Technology systems and applications.
• Strong analytic and problem-solving skills.
• Experience in identifying appropriate business needs of client

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Compensation

Based on our compensation philosophy, an applicant's position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.

USD $167,000.00 - USD $208,700.00 /Yr.

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.