Profitability-Driven Used Car Sales Leader

Bob King Automotive Group; Winston-Salem (NC); On-site; USD 80,000 - 115,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Paid Time Off

Employee discounts

Bonus opportunities

Career advancement

Job summary

Bob King Automotive Group seeks an experienced Dealership Used Car Sales Manager to lead the pre-owned operation, focusing on team development, pricing strategy, and customer satisfaction. You will partner with the General Manager to drive profitability and growth.

The ideal candidate brings a proven track record in managing a high-performing used car department, strong leadership skills, and expertise in valuation, acquisitions, and CRM systems.

Qualifications

• Previous dealership experience as a Used Car Sales Manager is required.
• Strong understanding of used vehicle valuation, acquisition and inventory management.
• Proven history of increasing sales volume and profitability.
• Excellent leadership, coaching, and team-building skills.
• Strong negotiation and closing abilities.
• Experience with dealership management systems and CRM software.
• Ability to analyze financial reports and key performance indicators.
• Professional communication and interpersonal skills.

Responsibilities

• Train, coach, and develop a successful used vehicle sales team.
• Create a positive, accountable, and customer-focused culture.
• Conduct daily sales meetings, coaching sessions, and one-on-one performance reviews.
• Motivate the team to consistently achieve and exceed sales objectives.
• Manage all aspects of the dealership's used vehicle inventory.
• Appraise trade-ins accurately and competitively.
• Purchase vehicles through auctions, wholesalers, and other acquisition channels.
• Monitor inventory aging and maintain an appropriate inventory turn.
• Ensure all inventory is properly reconditioned, photographed, and merchandised for maximum online and showroom appeal.
• Monitor KPIs including closing ratios, gross profit, inventory turn, aging, and sales volume.
• Work closely with the Finance Department to maximize profitability and customer satisfaction.
• Ensure compliance with all dealership policies, lender requirements, and applicable laws.
• Resolve escalated customer concerns professionally and promptly.
• Ensure every customer receives an exceptional purchasing experience.
• Promote transparency, integrity, and long-term customer relationships.
• Support dealership efforts to achieve outstanding CSI scores.
• Utilize inventory management tools to maintain competitive pricing.
• Monitor online vehicle merchandising and digital retail performance.
• Partner with the General Manager to adjust inventory strategy based on market demand.

Skills

Used Car Sales Manager

Leadership

Inventory management

Negotiation

CRM Software

Dealership MS/CRM

Financial analysis

Team coaching

Customer relationships

Communication

Driving record

Tools

MS Office

CRM systems

Dealership management software

Job description

Bob King Automotive Group seeks an experienced Dealership Used Car Sales Manager to lead the pre-owned operation, focusing on team development, pricing strategy, and customer satisfaction. You will partner with the General Manager to drive profitability and growth.

The ideal candidate brings a proven track record in managing a high-performing used car department, strong leadership skills, and expertise in valuation, acquisitions, and CRM systems.