Profit-Driven Auto Service Manager

Wise Auto Group; California; On-site; USD 96,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) retirement savings plan

Job summary

Wise Auto Group is seeking an experienced Service Manager in California to lead our dealership's service department and drive profitability while delivering exceptional customer service. You will manage advisors, technicians, and support staff to grow service revenue and improve overall efficiency.

The role requires hands-on leadership, strong knowledge of dealership service operations, and a commitment to ethical practices, safety, and high standards.

Qualifications

• Prior automotive dealership service management experience.
• Proven leadership and team development skills.
• Strong understanding of service operations and profitability.
• Ability to analyze performance metrics and improve operations.
• Commitment to customer satisfaction and safety.

Responsibilities

• Lead and manage daily service department operations and staff.
• Drive profitability, revenue growth, and customer satisfaction.
• Grow service business and improve customer retention.
• Monitor KPIs: labor, gross profit, hours per RO, technician productivity.
• Control expenses, staffing, and resources to hit financial goals.
• Recruit, train, and develop service personnel.
• Deliver outstanding customer experience through clear communication.
• Oversee scheduling, workflow, and repair order processes.
• Collaborate with dealership leadership and parts for growth.
• Ensure compliance with laws, policies, and manufacturer standards.
• Maintain a safe, organized service facility.
• Implement processes that support sustainable growth.

Skills

Leadership

Customer service

Communication

Problem-solving

Team development

Operational excellence

Tools

DMS software

Job description

Wise Auto Group is seeking an experienced Service Manager in California to lead our dealership's service department and drive profitability while delivering exceptional customer service. You will manage advisors, technicians, and support staff to grow service revenue and improve overall efficiency.

The role requires hands-on leadership, strong knowledge of dealership service operations, and a commitment to ethical practices, safety, and high standards.