Professional Services Project Manager

SilkRoad; United States; Remote; USD 100,000 - 125,000; Full time

Job summary

Tungsten Automation is seeking a Project Manager to serve as the primary client liaison, establish project plans, priorities, and direct efforts across teams to meet customer objectives on schedule and within budget. This role emphasizes understanding client needs, delivering detailed requirements, and maintaining transparent communication throughout all phases.

The position involves proactive risk management, weekly scheduling updates, accurate revenue forecasting, and maintaining documentation

Qualifications

• Strong ability to understand customer business and technical needs
• Develop detailed business requirements for SOW documents
• Manage project deliverables and objectives

Responsibilities

• Thoroughly understand the customer’s business and technical needs
• Develop detailed business requirements for SOW documents and manage deliverables
• Act as primary interface to client during all project phases
• Maintain accurate data in the company’s project management toolset
• Provide timely project communications
• Manage project risks and issues
• Update resource scheduling weekly for revenue forecasts
• Reflect current and forecasted revenues in status data
• Create and maintain project documentation in the repository
• Promote company implementation method and PM best practices
• Utilize AI-enabled tools to improve efficiency while following governance

Skills

Project management

Client liaison

Requirements gathering

Risk management

Job description

The Project Manager serves as the primary client liaison on projects and establishes the project plan, project priority, and directs the efforts of personnel involved with all aspects of the project. Their overall goal is twofold: satisfying the customer’s objectives for the project and completing the project on schedule and within budget.

Key Responsibilities

• Thoroughly understanding the customer’s business and technical needs
• Developing detailed business requirements to be used within a formal statement of work document Managing overall project deliverables and objectives
• Acting as primary interface to client business units during all phases of the project
• Maintain accurate data in the company’s project management toolset
• Provide consistent and timely internal and external project communications
• Manage project risks proactively as well as the occurrence of issues
• Update resource scheduling weekly in order to produce accurate revenue forecasts
• Update the Fixed Price percentage completion data to accurately reflect current and forecasted revenues as required by Leadership
• Create, maintain, and store required project documentation in the company’s project repository
• Promote Tungsten Automation Corporation’s implementation method, project management best practices and company policies
• Utilizes AI-enabled tools (e.g., chatbots, documentation automation, analytics assistants) to improve efficiency, accuracy, and streamline routine tasks while following company AI governance and data privacy standards

ABOUT OUR PLATFORM

Tungsten Automation's Intelligent Automation software platform helps government agencies transform information-intensive business processes, reduce manual work and errors, minimize costs, and improve customer engagement. We combine Generative AI, Knowledge Management, Intelligent Document Processing, Process Orchestration, mobility and engagement, and analytics to ease implementations and deliver dramatic results that mitigate compliance risk and increase competitiveness, growth and profitability—particularly crucial for highly regulated industries facing complex compliance requirements. No other software vendor offers a platform of complementary technologies integrated into a scalable, manageable software platform, positioning us to grow and dominate the process automation space.

Pay Transparency Notice

Tungsten Automation is committed to fair, consistent, and transparent pay practices, wherever we operate. Before any interview or salary discussion, we disclose the following for this role:

• Base pay range: For this role, based in United States, the base pay range is $100000-$125000, set using objective, gender-neutral and otherwise non-discriminatory job evaluation criteria applied consistently to all employees performing this role or work of equal value.

• Total compensation: This range reflects base pay only. Tungsten Automation may also offer bonuses, commissions, equity, and benefits, described separately where applicable or required by local law.

• How your pay is determined: Your base pay within this range will be based on objective, non-discriminatory factors — such as location, skills, qualifications, relevant experience, and education or training. It will not be reduced based on prior salary, and will not fall below the disclosed range or below what colleagues performing equal work or work of equal value receive.

• Salary history: Tungsten Automation does not ask candidates about current or past pay, and you are not required to disclose it, except where local law expressly permits or requires this.

• Your right to discuss pay: Nothing in this notice limits your right to discuss your own pay, to negotiate, or your entitlement to equal pay for equal work or work of equal value. Tungsten Automation does not retaliate against employees or candidates for discussing compensation.

• Questions: If you have questions about this notice or how pay was determined for this role, contact [e-mail].

While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.