Professional Services Project Manager

Tungsten Automation; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Tungsten Automation is seeking a Project Manager to serve as the primary client liaison on projects, define the project plan and priorities, and direct the team to meet objectives on schedule and within budget.

You will understand the customer’s business and technical needs, develop detailed requirements, maintain project data in our toolset, manage risks, and communicate with stakeholders while promoting our implementation method and AI-enabled workflow improvements.

Qualifications

• Understand the customer’s business and technical needs.
• Develop detailed business requirements for statements of work.
• Manage overall project deliverables and objectives.
• Act as primary interface to client business units.
• Provide clear, timely project communications.”
• Proactively manage project risks and issues.
• Update resource scheduling to forecast revenue.
• Maintain project documentation in the repository.

Responsibilities

• Thoroughly understand the customer’s business and technical needs.
• Develop detailed business requirements to be used within a formal statement of work document.
• Manage overall project deliverables and objectives.
• Act as primary interface to client business units during all phases of the project.
• Maintain accurate data in the company’s project management toolset.
• Provide consistent and timely internal and external project communications.
• Manage project risks proactively as well as the occurrence of issues.
• Update resource scheduling weekly to forecast revenues.
• Update revenue data to reflect current and forecasted figures as required by Leadership.
• Create and store required project documentation in the project repository.
• Promote Tungsten Automation Corporation’s implementation method and best practices.
• Utilize AI-enabled tools to improve efficiency and accuracy while following governance and privacy standards.

Skills

Project management

Client liaison

Stakeholder communication

Requirements gathering

AI tools usage

Tools

Project management software

AI-enabled tools

Job description

The Project Manager serves as the primary client liaison on projects and establishes the project plan, project priority, and directs the efforts of personnel involved with all aspects of the project. Their overall goal is twofold: satisfying the customer’s objectives for the project and completing the project on schedule and within budget.

Key Responsibilities

• Thoroughly understanding the customer’s business and technical needs
• Developing detailed business requirements to be used within a formal statement of work document Managing overall project deliverables and objectives
• Acting as primary interface to client business units during all phases of the project
• Maintain accurate data in the company’s project management toolset
• Provide consistent and timely internal and external project communications
• Manage project risks proactively as well as the occurrence of issues
• Update resource scheduling weekly in order to produce accurate revenue forecasts
• Update the Fixed Price percentage completion data to accurately reflect current and forecasted revenues as required by Leadership
• Create, maintain, and store required project documentation in the company’s project repository
• Promote Tungsten Automation Corporation’s implementation method, project management best practices and company policies
• Utilizes AI-enabled tools (e.g., chatbots, documentation automation, analytics assistants) to improve efficiency, accuracy, and streamline routine tasks while following company AI governance and data privacy standards

ABOUT OUR PLATFORM

Tungsten Automation's Intelligent Automation software platform helps government agencies transform information-intensive business processes, reduce manual work and errors, minimize costs, and improve customer engagement. We combine Generative AI, Knowledge Management, Intelligent Document Processing, Process Orchestration, mobility and engagement, and analytics to ease implementations and deliver dramatic results that mitigate compliance risk and increase competitiveness, growth and profitability—particularly crucial for highly regulated industries facing complex compliance requirements. No other software vendor offers a platform of complementary technologies integrated into a scalable, manageable software platform, positioning us to grow and dominate the process automation space.

While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.