Professional Services Intern, Project Management

Jobvite, Inc.; Lawrenceville (GA); On-site; USD 22,000 - 33,000; Part time

Job summary

Jobvite, Inc. is seeking a Professional Services Intern, Project Management to start a career in client-facing project work. The role provides mentorship and hands-on experience with planning, transitions, and client communications.

You will assist with project planning, off-boarding, and template selection while learning to navigate project scopes, timelines, and budgets in a collaborative environment.

Qualifications

• High school graduate or equivalent.
• Willingness to learn project management skills with guidance.
• Proven planning, organizational, and follow-through abilities.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite.
• Ability to solve problems and present solutions with guidance.
• Able to prioritize multiple tasks in a fast-paced, technical environment.
• Open to feedback for growth.

Responsibilities

• Assist in project planning activities and transition processes.
• Manage add-on projects for existing clients.
• Assist with project off-boarding, updating plans, scope, schedule, and budgets.
• Publish key dates and issues to project stakeholders using internal systems.
• Obtain client feedback and take corrective actions as needed.
• Resolve roadblocks with guidance, including hardware, software, or vendor issues.
• Communicate milestone completions and secure client acceptance.
• Support PSA training and basic contract routing duties.
• Assist with daily digest and initiate new contract setup requests.
• Select appropriate project templates and perform other duties as assigned.

Skills

Willingness to learn

Planning & organization

Attention to detail

Verbal & written communication

Problem-solving

Multitasking in fast-paced env

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Professional Services Intern, Project Management

This position is designed as an entry into the world of Professional Services. This position requires a high degree of oversight by a mentor or senior team member and may include the following:

• Project Planning Activities

  • Conduct internal project transitions using provided meeting templates
  • Manage add-on projects for existing clients
  • Can manage project off-boarding which includes:
  • Modification of existing project plans
  • Outlining the remaining scope, schedule, and budget of the project, as well as each party's responsibilities and mutual commitment to contribute adequate resources to follow the plan with assistance.
  • Ensure that resources are scheduled and monitor progress to ensure compliance with the project plan, immediately notifying affected parties of any schedule changes
  • Use departmental sites/calendars/systems to publish a summary of key dates and issues to all Tyler employees involved in the project, such as development, implementation, support, and other project managers.
  • Obtain regular feedback from clients regarding project status and quality of service and take immediate corrective action as required.
  • Follow provided direction to resolve roadblocks, such as hardware, software, or networking incompatibilities and unresponsive third-party vendors or clients.
  • Communicate completion of milestones to clients and secure formal acceptance from them.
  • Upon project completion conduct meetings with clients, using provided meeting templates, to ensure a smooth transition of services from implementation to support.
• Familiarity of contract requirements, program modifications, and other site-specific background information
• Ability to research basic invoice questions
• Acts on direction provided for process improvement initiatives
• After successful completion of PSA Training, completes the responsibilities of the Contract Routing Team
• Daily Digest
• Initiate New Contract Setup Requests
• Selection of appropriate Project template(s)
• Performs other duties as assigned

Qualifications

• High school graduate or equivalent
• Understanding and desire to learn the skills associated with a Project Manager
• Proven planning, organizational skills, and follow through ability
• Excellent verbal and written communication skills
• Proficiency using computers and Microsoft Office Suite
• Ability to problem-solve and present solutions with some guidance
• Seeks appropriate guidance to prioritize and complete multiple tasks in a fast-paced, technical environment
• Demonstrated ability to maintain a positive, professional attitude and is open to feedback to further growth
• Seeks appropriate guidance for negotiation, conflict resolution, and persuasion skills.
• Occasionally seeks out opportunities to develop skills further