Professional Services Intern, Project Management

Tyler Technologies; Lakewood (CO); On-site; USD 26,000 - 34,000; Full time

Job summary

Tyler Technologies in Lakewood, Colorado seeks an entry‑level Professional Services Intern focused on Project Management. You will support project planning, client onboarding and transitions, and assist with invoicing questions under mentorship.

Responsibilities include coordinating project milestones, communicating progress to clients, and helping resolve blockers to ensure smooth service handoffs. A strong willingness to learn and solid MS Office skills are needed.

Qualifications

• High school graduate or equivalent.
• Understanding and desire to learn the skills associated with a Project Manager.
• Proven planning, organizational skills, and follow through ability.

Responsibilities

• Support project planning activities and transitions using provided templates.
• Assist with add-on projects for existing clients and onboarding tasks.
• Research basic invoice questions and escalate blockers as needed.
• Follow direction to resolve blockers and ensure milestones are communicated to clients.

Skills

Project planning

Organization

Communication

Customer service

MS Office

Education

High school diploma

Tools

MS Office

Job description

Professional Services Intern, Project Management

Location

Lawrenceville, Georgia | Lakewood, Colorado | Lubbock, Texas

Travel

0-5%

Responsibilities

This position is designed as an entry into the world of Professional Services. This position requires a high degree of oversight by a mentor or senior team member and may include the following:

• Project Planning Activities
  • Conduct internal project transitions using provided meeting templates
  • Manage add-on projects for existing clients
  • Can manage project off-boarding which includes:
    • Modification of existing project plans
    • Outlining the remaining scope, schedule, and budget of the project, as well as each party's responsibilities and mutual commitment to contribute adequate resources to follow the plan with assistance.
    • Ensure that resources are scheduled and monitor progress to ensure compliance with the project plan, immediately notifying affected parties of any schedule changes
    • Use departmental sites/calendars/systems to publish a summary of key dates and issues to all Tyler employees involved in the project, such as development, implementation, support, and other project managers.
    • Obtain regular feedback from clients regarding project status and quality of service and take immediate corrective action as required.
    • Follow provided direction to resolve roadblocks, such as hardware, software, or networking incompatibilities and unresponsive third-party vendors or clients.
    • Communicate completion of milestones to clients and secure formal acceptance from them.
    • Upon project completion conduct meetings with clients, using provided meeting templates, to ensure a smooth transition of services from implementation to support.
• Familiarity of contract requirements, program modifications, and other site-specific background information
• Ability to research basic invoice questions
• Acts on direction provided for process improvement initiatives
• After successful completion of PSA Training, completes the responsibilities of the Contract Routing Team
• Daily Digest
• Initiate New Contract Setup Requests
• Selection of appropriate Project template(s)
• Performs other duties as assigned

Qualifications

• High school graduate or equivalent
• Understanding and desire to learn the skills associated with a Project Manager
• Proven planning, organizational skills, and follow through ability
• Excellent customer service skills
• Excellent verbal and written communication skills
• Proficiency using computers and Microsoft Office Suite
• Ability to problem-solve and present solutions with some guidance
• Seeks appropriate guidance to prioritize and complete multiple tasks in a fast-paced, technical environment
• Demonstrated ability to maintain a positive, professional attitude and is open to feedback to further growth
• Seeks appropriate guidance for negotiation, conflict resolution, and persuasion skills.
• Occasionally seeks out opportunities to develop skills further

State-Specific Salary Range Disclosure Requirements

Salary will generally fall between $26,146 - $34,382 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [e-mail] or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.