Professional Services Intern, Project Management

Tyler Technologies, Inc.; Georgia; On-site; USD 18,000 - 24,000; Full time

Job summary

Tyler Technologies, Inc. is seeking a Professional Services Intern in Project Management. This entry-level role provides mentorship while gaining exposure to project planning, client transitions, and cross-team coordination.

The internship focuses on learning to manage project templates, track milestones, and support on-boarding/off-boarding activities across client engagements.

Qualifications

• High school graduate or equivalent.
• Desire to learn the skills associated with a Project Manager.
• Proven planning, organizational skills, and follow through ability.
• Excellent verbal and written communication skills.
• Proficiency using computers and Microsoft Office Suite.
• Ability to problem-solve and present solutions with some guidance.
• Seeks appropriate guidance to prioritize and complete multiple tasks in a fast-paced, technical environment.
• Demonstrated ability to maintain a positive, professional attitude and is open to feedback to further growth.
• Seeks appropriate guidance for negotiation, conflict resolution, and persuasion skills.
• Occasionally seeks out opportunities to develop skills further.

Responsibilities

• Conduct internal project transitions using provided meeting templates.
• Manage add-on projects for existing clients.
• Handle project off-boarding including modification of existing project plans and outlining remaining scope, schedule, and budget with responsibilities.
• Ensure resources are scheduled and monitor progress to align with the project plan.
• Publish summaries of key dates and issues to Tyler employees using department sites/calendars.
• Obtain regular client feedback and take corrective action as required.
• Follow direction to resolve roadblocks such as hardware, software, or networking issues and vendor delays.
• Communicate completion of milestones to clients and secure formal acceptance.
• Conduct post-implementation meetings with clients to ensure a smooth transition from implementation to support.
• Perform other duties as assigned.

Skills

Planning

Organization

Communication

Problem solving

Multitasking

Learning mindset

Education

High school diploma

Tools

Microsoft Office

Job description

Professional Services Intern, Project Management

This position is designed as an entry into the world of Professional Services. This position requires a high degree of oversight by a mentor or senior team member and may include the following:

• Project Planning Activities
  
  • Conduct internal project transitions using provided meeting templates
  • Manage add-on projects for existing clients
  • Can manage project off-boarding which includes:
    
    • Modification of existing project plans
    • Outlining the remaining scope, schedule, and budget of the project, as well as each party's responsibilities and mutual commitment to contribute adequate resources to follow the plan with assistance.
    • Ensure that resources are scheduled and monitor progress to ensure compliance with the project plan, immediately notifying affected parties of any schedule changes
    • Use departmental sites/calendars/systems to publish a summary of key dates and issues to all Tyler employees involved in the project, such as development, implementation, support, and other project managers.
    • Obtain regular feedback from clients regarding project status and quality of service and take immediate corrective action as required.
    • Follow provided direction to resolve roadblocks, such as hardware, software, or networking incompatibilities and unresponsive third-party vendors or clients.
    • Communicate completion of milestones to clients and secure formal acceptance from them.
    • Upon project completion conduct meetings with clients, using provided meeting templates, to ensure a smooth transition of services from implementation to support.
• Familiarity of contract requirements, program modifications, and other site-specific background information
• Ability to research basic invoice questions
• Acts on direction provided for process improvement initiatives
• After successful completion of PSA Training, completes the responsibilities of the Contract Routing Team
• Daily Digest
• Initiate New Contract Setup Requests
• Selection of appropriate Project template(s)
• Performs other duties as assigned

Qualifications

• High school graduate or equivalent
• Understanding and desire to learn the skills associated with a Project Manager
• Proven planning, organizational skills, and follow through ability
• Excellent verbal and written communication skills
• Proficiency using computers and Microsoft Office Suite
• Ability to problem-solve and present solutions with some guidance
• Seeks appropriate guidance to prioritize and complete multiple tasks in a fast-paced, technical environment
• Demonstrated ability to maintain a positive, professional attitude and is open to feedback to further growth
• Seeks appropriate guidance for negotiation, conflict resolution, and persuasion skills.
• Occasionally seeks out opportunities to develop skills further