Professional Services Executive

Siemens Healthineers AG; United States; Remote; USD 100,000 - 142,000; Full time

Benefits offered by this job

Health benefits

PTO and holidays

Parental leave

Job summary

Siemens Healthineers is seeking a Professional Services Executive (PSE) to drive service delivery for oncology solutions. You will lead execution teams, build executive partnerships, and align with sales to ensure post-sale implementation success and measurable value.

The role requires seven years of healthcare operations leadership, strong program management, and the ability to manage complex, multi-site client programs with KPI-driven outcomes. Travel up to 75% is expected.

Qualifications

• Minimum seven years’ managerial experience in healthcare administration with oncology operations
• Proven leadership in clinical operations driving strategic and business planning
• Strong organizational, analytical and communication skills with collaboration experience
• Completion of LMS training plan related to assigned responsibility

Responsibilities

• Oversee execution team to meet client strategic goals and value delivery
• Build and sustain executive-level client partnerships for long-term loyalty
• Collaborate with Oncology Solutions Managers, Sales and leadership to ensure success from scope to execution
• Lead enterprise solutions implementations focused on reducing time to value for partners
• Act as Varian product and oncology expert to support client success
• Define and operationalize KPI-based scorecards and governance for ongoing projects
• Ensure patient-centered end-to-end solutions and address consumption gaps

Skills

Leadership

Interpersonal skills

Communication

Project management

Problem solving

Plan and manage processes

Executive presence

Reliability

Presentation skills

Selling skills

Education

Bachelor’s degree

MBA/MHA (preferred)

Tools

Salesforce CRM

HCM (Workday)

ERP knowledge (SAP)

Microsoft Word

Excel

PowerPoint

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

The Professional Services Executive (PSE) is an account success management role focused on solution execution, customer service and client retention by deeply understanding the customers strategy, business model and success metrics. Customers will most often consist of multi-site organizations looking to implement highly functioning service lines. This position will be a direct liaison between both the partner organization and Varian and oversee the team(s) delivering the solution. They will be engaged in the pre-scoping of the sales cycle to understand the customers strategy and responsible post-sale to oversee the operational implementation of the strategy utilizing Varian’s solution through success metrics as defined in the pre-scope work.

Core Responsibility:

• Oversees execution team and ensures success to clients strategic goals through Varian’s end-to-end solution as defined by the scope of work
• Builds and maintains a collaborative, executive-level partnership in support of long term loyalty
• Partners with Oncology Solutions Managers (OSM), Sales and other Varian leadership to ensure client success from strategy scoping through execution
• Responsible for the execution of enterprise solutions that focus on reducing time to value for our partners
• Acts as Varian product and oncology expert to assist with client success as defined by the scope of work
• Operationalize the following based on clients scope of work:
  • Execution Plan
  • Key performance indicators of success (KPI’s) for the routine scorecard to measure performance
  • Partnership governance structure to maintain focus and sustainability for success
• Ensures program deliverables are patient-centered end-to-end solutions that put the patient first, closes consumption gaps, and shift strategy toward diversified recurring revenue

Applicable to the Oncology Systems business only:

Position must have full access to VMS client sites to perform this position’s essential functions. Many VMS clients require VMS employees and representatives to meet individual “Vendor Credentialing” requirements before accessing their customer sites. Unless prohibited by law, the position must complete all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during VMS employment in this position.

OTHER SPECIFIC FUNCTIONS OR DUTIES

Achieve assigned KSO targets; Build Client relationships; ensure long-term client loyalty; Execute Varian implementation processes; Ensure Client satisfaction; Provide effective company representation; Exemplify Varian professionalism. Represents Varian ethics, values, and business practices with all internal and external constituents.

SKILLS, KNOWLEDGE, AND CERTIFICATIONS

Minimum Required Skills and Knowledge

• • Ability, competence, and confidence to lead people.
  • Effective interpersonal skills
  • Proficient in utilizing business tools such as E‑Mail, MS Word, Excel, PowerPoint,
  • Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software.
  • Experience with Salesforce CRM
  • Strong problem-solving abilities
  • Strong ability to plan and manage numerous processes, people, and projects simultaneously
  • Excellent communication, collaboration, and delegation skills
  • Organizational acumen/skills
  • Executive presence
  • Responsiveness and reliability
  • Presentation Skills
  • Selling Skills

Other Desired Skills and Knowledge

• Passion for Client service and relationship building
• Demonstrates strategic, relevant knowledge and cross-functional experience to include Varian solutions and oncology operations and business
• Shows an understanding of different business models and knows how to bring together complex technologies to create value for our partners
• Ability to be an internal advocate/translator for our partners and an external promotor for Varian
• Ability to work in matrixed and unstructured environments
• Strong multimode communication skills, communicating with all levels in both organizations
• Ability to synthesize quickly and translate between both organizationsStrong organizational and analytical skills with a proven track record of collaboration and consensus building
• Healthcare finance knowledge, including basic organizational P&L
• Leads through influence

Required Certifications and Training

Preferred Criteria:

• Clinical background (i.e RT(T), RN, MO, CMD, PhD)
• Master’s Degree (an MBA/MHA)

Required Criteria:

• A minimum of seven years’ managerial experience in healthcare administration with expertise in Oncology Operations (i.e., Radiation Oncology, Medical Oncology, etc.)
• Demonstrated leadership experience in clinical operations driving strategic and business planning, financial and operational performance
• Strong organizational, analytical, and communication skills with a proven track record of collaborative and consensus-building
• Obtains and completes LMS training plan specific to assigned responsibility.

Applicable to the Oncology Systems business only:

• Meets all Vendor Credentialing requirements necessary to gain VMS client site access unless prohibited by law. These requirements vary by client and may include, but are not limited to :
• Proof of valid identification (photo, driver’s license, SSN)
• Criminal background checks
• Drug screens
• Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus)
• Annual TB testing
• Healthcare training

Experience Level with Business Tools

• • Proficient in utilizing business tools such as E‑mail, Microsoft Word, Excel, and PowerPoint.
  • Must have knowledge as it relates to quality, performance improvement, change theory, and health systems.
  • Proven basic IT knowledge, especially as it relates to interoperability and infrastructure.
  • Experience with SAP or equivalent ERP product and productivity software desired.

LEVEL DESCRIPTION

Knowledge

Having wide-ranging experience uses professional concepts and company objectives to resolve complex issues creatively and effectively.

Job Complexity

Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises independent judgment and discretion in solving complex business problems.

Interaction

Networks with key contacts outside their area of expertise.

Supervision

Oversees the project and resources supporting the project through a dotted line reporting structure.

Typical Education and Experience

Bachelor’s degree (or equivalent experience) and eight years of related experience or master’s degree with six years of related experience.

ENVIRONMENT AND PHYSICAL REQUIREMENTS

Environment and Physical Demands

As described in the job posting

Ability to Travel

Travel Required 50%-75%

#LI-Remote

Who we are:

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers’ businesses, please visit our company page at Siemens Healthineers Canada.

The expected compensation for this position is:

$99,500 - $142,000

Factors which may affect starting compensation within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Siemens Healthineers offers a variety of health and wellness benefits including a flexible benefits plan, Defined Contribution Pension Plan, Registered Retirement Savings Plan matching contributions, plus a competitive paid time off program including vacation, company holidays, sick leave, and parental leave (all subject to eligibility requirements).

Position must have full access to Siemens Healthineers’ client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver’s license, SIN) Criminal background checks, Immunizations and Annual TB testing Healthcare training.

Equal Employment Opportunity Statement:

Siemens Healthineers is committed to creating a diverse environment and is proud to be an equal opportunity employer. While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Accessibility:

Siemens Healthineers is committed to excellence in serving all employees and customers, including people with disabilities. Siemens Healthineers will strive to ensure that policies and procedures established with respect to the provisions of its goods and services to persons with disabilities are consistent with the principles of dignity, independence, integration and equal opportunity as provided in the Accessibilities for Ontarians with Disabilities Act, 2005. Siemens Healthineers will continue to attempt to meet the needs of all its customers, including but not limited to persons with disabilities, in an effective and timely manner.

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