Professional Services Executive
Siemens Healthineers in
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Benefits offered by this job
Job summary
Siemens Healthineers is seeking a Professional Services Executive (Finance) to lead multi-site client engagements, align with oncology operations, and drive value through end-to-end service delivery. You will coordinate across OS, Sales, and leadership to ensure strategy-to-execution alignment and robust client partnerships.
Travel up to 50-75% is expected; strong leadership, executive communication, and problem-solving skills are essential to guide cross-functional teams and ensure
Qualifications
- Leadership experience in healthcare operations or oncology settings.
- Experience managing multi-site client solutions and services.
- Strong strategic, business planning, and financial acumen.
- Ability to translate customer strategy into actionable programs.
Responsibilities
- Oversees execution team to meet client strategic goals within scope.
- Builds executive partnerships to sustain long-term loyalty.
- Partners with Sales and leadership to ensure client success from scoping to execution.
- Manages enterprise solutions delivering value and reducing time to value.
- Operates based on client scope: execution plan, KPIs, and governance.
Skills
Education
Tools
Job description
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
The Professional Services Executive (PSE) is an account success management role focused on solution execution, customer service and client retention by deeply understanding the customers strategy, business model and success metrics. Customers will most often consist of multi-site organizations looking to implement highly functioning service lines. This position will be a direct liaison between both the partner organization and Varian and oversee the team(s) delivering the solution. They will be engaged in the pre-scoping of the sales cycle to understand the customers strategy and responsible post-sale to oversee the operational implementation of the strategy utilizing Varian's solution through success metrics as defined in the pre-scope work.
- Oversees execution team and ensures success to clients strategic goals through Varian's end-to-end solution as defined by the scope of work
- Builds and maintains a collaborative, executive-level partnership in support of long term loyalty
- Partners with Oncology Solutions Managers (OSM), Sales and other Varian leadership to ensure client success from strategy scoping through execution
- Responsible for the execution of enterprise solutions that focus on reducing time to value for our partners
- Acts as Varian product and oncology expert to assist with client success as defined by the scope of work
- Operationalize the following based on clients scope of work:
- Execution Plan
- Key performance indicators of success (KPI's) for the routine scorecard to measure performance
- Partnership governance structure to maintain focus and sustainability for success
- Ensures program deliverables are patient-centered end-to-end solutions that put the patient first, closes consumption gaps, and shift strategy toward diversified recurring revenue
Position must have full access to VMS client sites to perform this position's essential functions. Many VMS clients require VMS employees and representatives to meet individual "Vendor Credentialing" requirements before accessing their customer sites. Unless prohibited by law, the position must complete all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during VMS employment in this position.
Achieve assigned KSO targets; Build Client relationships; ensure long-term client loyalty; Execute Varian implementation processes; Ensure Client satisfaction; Provide effective company representation; Exemplify Varian professionalism. Represents Varian ethics, values, and business practices with all internal and external constituents.
- Ability, competence, and confidence to lead people.
- Effective interpersonal skills
- Proficient in utilizing business tools such as E-Mail, MS Word, Excel, PowerPoint,
- Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software.
- Experience with Salesforce CRM
- Strong problem-solving abilities
- Strong ability to plan and manage numerous processes, people, and projects simultaneously
- Excellent communication, collaboration, and delegation skills
- Organizational acumen/skills
- Executive presence
- Responsiveness and reliability
- Presentation Skills
- Selling Skills
- Passion for Client service and relationship building
- Demonstrates strategic, relevant knowledge and cross-functional experience to include Varian solutions and oncology operations and business
- Shows an understanding of different business models and knows how to bring together complex technologies to create value for our partners
- Ability to be an internal advocate/translator for our partners and an external promotor for Varian
- Ability to work in matrixed and unstructured environments
- Strong multimode communication skills, communicating with all levels in both organizations
- Ability to synthesize quickly and translate between both organizations
- Strong organizational and analytical skills with a proven track record of collaboration and consensus building
- Healthcare finance knowledge, including basic organizational P&L
- Leads through influence
Preferred Criteria
- Clinical background (i.e RT(T), RN, MO, CMD, PhD)
- Master's Degree (an MBA/MHA)
Required Criteria
- A minimum of seven years' managerial experience in healthcare administration with expertise in Oncology Operations (i.e., Radiation Oncology, Medical Oncology, etc.)
- Demonstrated leadership experience in clinical operations driving strategic and business planning, financial and operational performance
- Strong organizational, analytical, and communication skills with a proven track record of collaborative and consensus-building
- Obtains and completes LMS training plan specific to assigned responsibility.
- Meets all Vendor Credentialing requirements necessary to gain VMS client site access unless prohibited by law. These requirements vary by client and may include, but is not limited to:
- Proof of valid identification (photo, driver's license, SSN)
- Criminal background checks
- Drug screens
- Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus)
- Annual TB testing
- Healthcare training
- Proficient in utilizing business tools such as E-mail, Microsoft Word, Excel, and PowerPoint.
- Must have knowledge as it relates to quality, performance improvement, change theory, and health systems.
- Proven basic IT knowledge, especially as it relates to interoperability and infrastructure.
- Experience with SAP or equivalent ERP product and productivity software desired.
Having wide-ranging experience uses professional concepts and company objectives to resolve complex issues creatively and effectively.
Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises independent judgment and discretion in solving complex business problems.
Networks with key contacts outside their area of expertise.
Oversees the project and resources supporting the project through a dotted line reporting structure.
Bachelor's degree (or equivalent experience) and eight years of related experience or master's degree with six years of related experience.
As described in the job posting
Travel Required 50%-75%
Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
To find out more about Siemens Healthineers businesses, please visit our company page here.
$128,490 - $176,671
Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.
Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training.
Siemens Healthineers is an Equal Opportunity and Affifiante Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you're unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.
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