Professional Services Executive

Siemens Healthineers; Salt Lake City (UT); On-site; USD 128,000 - 177,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Job summary

Siemens Healthineers seeks a Senior Professional Services Executive to manage large-scale oncology system implementations and post-sale success. You will liaise between partner organizations and Varian, overseeing teams delivering end-to-end solutions and ensuring client satisfaction through defined KPIs and governance.

Requires a strong healthcare operations background, executive presence, and proven ability to lead cross-functional teams in complex environments.

Qualifications

• Seven+ years of managerial experience in healthcare administration with oncology operations.
• Proven leadership in clinical operations driving strategic and business planning, financial and operational performance.
• Strong organizational, analytical, and communication skills with a track record of collaboration and consensus-building.

Responsibilities

• Oversee execution team and ensure success to client's strategic goals through end-to-end Varian solution.
• Build and maintain executive-level partnerships to support long-term loyalty.
• Coordinate with Oncology Solutions Managers, Sales, and Varian leadership to ensure client success from strategy scoping through execution.
• Drive enterprise solutions that reduce time to value for our partners.
• Act as Varian product and oncology expert to assist with client success as defined by scope of work.
• Operationalize execution plans, KPIs, and partnership governance for client projects.

Skills

Leadership

Interpersonal skills

Project management

CRM (Salesforce)

ERP systems (Workday/SAP)

Communication skills

Education

Bachelor's degree in Healthcare Administration/Related field

MBA/MHA preferred

Tools

Salesforce CRM

Workday

SAP ERP

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

The Professional Services Executive (PSE) is an account success management role focused on solution execution, customer service and client retention by deeply understanding the customers strategy, business model and success metrics. Customers will most often consist of multi-site organizations looking to implement highly functioning service lines. This position will be a direct liaison between both the partner organization and Varian and oversee the team(s) delivering the solution. They will be engaged in the pre-scoping of the sales cycle to understand the customers strategy and responsible post-sale to oversee the operational implementation of the strategy utilizing Varian’s solution through success metrics as defined in the pre-scope work.

Core Responsibility

• Oversees execution team and ensures success to clients strategic goals through Varian's end-to-end solution as defined by the scope of work
• Builds and maintains a collaborative, executive-level partnership in support of long term loyalty
• Partners with Oncology Solutions Managers (OSM), Sales and other Varian leadership to ensure client success from strategy scoping through execution
• Responsible for the execution of enterprise solutions that focus on reducing time to value for our partners
• Acts as Varian product and oncology expert to assist with client success as defined by the scope of work
• Operationalize the following based on clients scope of work:
  • Execution Plan
  • Key performance indicators of success (KPI's) for the routine scorecard to measure performance
  • Partnership governance structure to maintain focus and sustainability for success
• Ensures program deliverables are patient-centered end-to-end solutions that put the patient first, closes consumption gaps, and shift strategy toward diversified recurring revenue

Applicable to the Oncology Systems business only

Position must have full access to VMS client sites to perform this position's essential functions. Many VMS clients require VMS employees and representatives to meet individual "Vendor Credentialing" requirements before accessing their customer sites. Unless prohibited by law, the position must complete all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during VMS employment in this position.

Other Specific Functions Or Duties

Achieve assigned KSO targets; Build Client relationships; ensure long-term client loyalty; Execute Varian implementation processes; Ensure Client satisfaction; Provide effective company representation; Exemplify Varian professionalism. Represents Varian ethics, values, and business practices with all internal and external constituents.

Skills, Knowledge, And Certifications

Minimum Required Skills and Knowledge

• Ability, competence, and confidence to lead people.
• Effective interpersonal skills
• Proficient in utilizing business tools such as E-Mail, MS Word, Excel, PowerPoint,
• Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software.
• Experience with Salesforce CRM
• Strong problem-solving abilities
• Strong ability to plan and manage numerous processes, people, and projects simultaneously
• Excellent communication, collaboration, and delegation skills
• Organizational acumen/skills
• Executive presence
• Responsiveness and reliability
• Presentation Skills
• Selling Skills

Other Desired Skills And Knowledge

• Passion for Client service and relationship building
• Demonstrates strategic, relevant knowledge and cross-functional experience to include Varian solutions and oncology operations and business
• Shows an understanding of different business models and knows how to bring together complex technologies to create value for our partners
• Ability to be an internal advocate/translator for our partners and an external promotor for Varian
• Ability to work in matrixed and unstructured environments
• Strong multimode communication skills, communicating with all levels in both organizations
• Ability to synthesize quickly and translate between both organizations
• Strong organizational and analytical skills with a proven track record of collaboration and consensus building
• Healthcare finance knowledge, including basic organizational P&L
• Leads through influence

Required Certifications and Training

• Clinical background (i.e RT(T), RN, MO, CMD, PhD)
• Master's Degree (an MBA/MHA)

Required Criteria

• A minimum of seven years' managerial experience in healthcare administration with expertise in Oncology Operations (i.e., Radiation Oncology, Medical Oncology, etc.)
• Demonstrated leadership experience in clinical operations driving strategic and business planning, financial and operational performance
• Strong organizational, analytical, and communication skills with a proven track record of collaborative and consensus-building
• Obtains and completes LMS training plan specific to assigned responsibility.

Applicable To The Oncology Systems Business Only

• Meets all Vendor Credentialing requirements necessary to gain VMS client site access unless prohibited by law. These requirements vary by client and may include, but are not limited to:
• Proof of valid identification (photo, driver's license, SSN)
• Criminal background checks
• Drug screens
• Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus)
• Annual TB testing
• Healthcare training

Experience Level With Business Tools

• Proficient in utilizing business tools such as E-mail, Microsoft Word, Excel, and PowerPoint.
• Must have knowledge as it relates to quality, performance improvement, change theory, and health systems.
• Proven basic IT knowledge, especially as it relates to interoperability and infrastructure.
• Experience with SAP or equivalent ERP product and productivity software desired.

Level Description

Having wide-ranging experience uses professional concepts and company objectives to resolve complex issues creatively and effectively.

Job Complexity

Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises independent judgment and discretion in solving complex business problems.

Interaction

Networks with key contacts outside their area of expertise.

Supervision

Oversees the project and resources supporting the project through a dotted line reporting structure.

Typical Education And Experience

Bachelor's degree (or equivalent experience) and eight years of related experience or master's degree with six years of related experience.

Environment and Physical Demands

As described in the job posting

Ability to Travel

Travel Required 50%-75%

Who we are

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The Base Pay Range For This Position Is

$128,490 - $176,671

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• life insurance
• long-term disability insurance
• short-term disability insurance
• paid parking/public transportation
• paid time off
• paid sick
• safe time

Benefits are subject to applicable eligibility requirements.

Equal Employment Opportunity Statement

Siemens Healthineers is an Equal Opportunity and affirmative action employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Reasonable Accommodations

Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

California Privacy Notice

California residents have the right to receive additional notices about their personal information. To learn more, click here.

Export Control

“A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”

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To all recruitment agencies

Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.