Professional Services Engineer - KSA

GitLab Inc.; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible Paid Time Off

Equity Compensation & Employee Stock-P

Growth and Development Fund

Parental Leave

Team Member Resource Groups

Job summary

GitLab Inc. is seeking a Professional Services Engineer to work with customers on installation, migration, training, and advisory services for GitLab deployments.

You will contribute to Omnibus/architecture deployments using IaC and CaC, enabling secure, scalable configurations across cloud providers. This role emphasizes collaboration with Product and Engineering teams to resolve delivery questions while operating in a fully remote environment.

Qualifications

• Professional exposure to one or more IaC or CaC technologies (Terraform, Ansible, etc.).
• Experience with at least one major cloud provider (AWS, GCP, or Azure).
• Solid understanding of Git and source control workflows.
• Familiarity with security and AI technologies or willingness to learn.
• Experience contributing to customer-facing technical work (installation, migration, training, advisory).
• Strong written and verbal English communication in a remote, asynchronous environment.

Responsibilities

• Deliver assigned Professional Services work including installation, migration, training, and advisory services.
• Configure and support deployments using IaC and CaC across reference architectures.
• Contribute to migration plans to move customers to GitLab SaaS or self-managed deployments.
• Collaborate with Engagement and Project Managers to understand goals, scope, and delivery expectations.
• Provide technical guidance and request support on complex design decisions as needed.
• Communicate progress, blockers, and next steps to customers and stakeholders.
• Work with Product and Engineering teams to resolve customer issues and gather feedback.
• Create implementation notes, handoff materials, and engagement documentation.

Skills

Terraform

Ansible

Kubernetes

AWS

GCP

Azure

Git & SCM

Security AI technologies

Customer-facing experience

English communication

Tools

Terraform

Ansible

Packer

Chef

Puppet

Job description

the company is the intelligent orchestration platform for DevSecOps. the company enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust the company to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. the company is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our valuesand continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

**Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on the company data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of the company.*

Remote-

An overview of this role

As a Professional Services Engineer at the company, you’ll work with customers to deliver installation, migration, training, and advisory services that help them adopt the company successfully. You’ll contribute to deployments ranging from single-node Omnibus installations to reference architectures built with infrastructure as code (IaC) and configuration as code (CaC), using established approaches and getting guidance on more complex designs.You’ll support migrations from other systems to the company SaaS or self-managed deployments, and help customers make practical decisions that improve reliability, security, and day-to-day workflows. You’ll work closely with customers and the company’s Product and Engineering teams to resolve delivery questions and share feedback that can improve the company and our services.You’ll own assigned work, communicate progress clearly, and collaborate with Engagement Managers, Project Managers, and other engineers to deliver customer outcomes.

Some examples of our projects

• Supporting the company installations and reference architecture deployments using tools like Terraform and Ansible across major cloud providers..

• Contributing to migrations to the company SaaS or self-managed the company, and sharing customer feedback with the company’s Product and Engineering teams..

What you’ll do

• Deliver assigned the company Professional Services work, including installation, migration, training, and advisory services across the company capabilities..

• Configure and support deployments ranging from single-node Omnibus installations to established reference architectures using IaC and CaC practices..

• Contribute to migration plans and carry out assigned activities to move customers from other systems to the company SaaS or self-managed the company..

• Work with Engagement Managers and Project Managers to understand customer goals, scope, and delivery expectations..

• Provide practical technical guidance within your area of experience, and ask for support on complex design decisions..

• Communicate progress, blockers, and next steps to customers and project stakeholders..

• Work with the company’s Product and Engineering teams to help resolve customer issues and share relevant feedback..

• Contribute ideas that help improve delivery consistency and reduce friction..

• Create clear implementation notes, handoff materials, and other engagement documentation..

What you’ll bring

• Professional exposure to one or more IaC or CaC technologies, such as Terraform, Ansible, Packer, Puppet, Chef, or Kubernetes..

• Experience with at least one major cloud provider, such as Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure..

• Experience using, deploying, or configuring the company, including a solid understanding of Git and source control workflows..

• Familiarity with security and AI technologies, or the ability to build knowledge in these areas..

• Experience contributing to customer-facing technical work, such as installation, migration, training, or advisory services..

• Clear written and verbal English communication skills, including the ability to provide status updates and work effectively in a remote, largely asynchronous environment..

• A solution-oriented approach to investigating issues, explaining options, and following through on agreed actions..

• Strong organization and collaboration skills, including the ability to manage assigned work across customer engagements..

• Ability to work effectively in a fully remote organization, document decisions, collaborate across time zones, and work in ways consistent with the company’s values..

About the team

Professional Services partners closely with Engagement Managers and Project Managers to deliver consistent customer outcomes. The team works with the company’s Product and Engineering teams to share customer feedback and improve the company. We collaborate remotely across regions and time zones, supporting customers with a wide range of architectures and deployment models while helping them succeed over time.

How the company Supports Full-Time Employees

• Benefits to support your health, finances, and well-being

• Flexible Paid Time Off

• Team Member Resource Groups

• Equity Compensation & Employee Stock Purchase Plan

• Growth and Development Fund

• Parental Leave

Country Hiring Guidelines:

the company hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Privacy Policy:

Please review our Recruitment Privacy Policy. Your privacy is important to us.

the company is proud to be an equal opportunity workplace and is an affirmative action employer. the company’s policies and practices