Senior Professional Services Project Manager, Paris

GitLab Inc.; United States; Remote; USD 100,000 - 144,000; Full time

Benefits offered by this job

Flexible Paid Time Off

Team Member Resource Groups

Equity Compensation & Employee Stock-P

Growth and Development Fund

Parental Leave

Ability to work remotely

Job summary

GitLab Inc. is seeking a Senior Professional Services Project Manager for a Paris-based role. You will coordinate complex IT and software consulting projects with global customers, managing scope, timelines, and stakeholder communications.

You will partner with Support, Engineering, and Product teams to drive delivery excellence and scalable project management practices. The role emphasizes executive-level status reporting, risk and issue management, and sustained improvements to delivery

Qualifications

• Experience managing complex IT or software consulting projects for external customers.
• Ability to manage scope, schedules, resources, risks and multiple priorities while delivering concise executive status reports.
• Ability to build relationships with customer leaders and manage escalations.
• Experience with revenue recognition and change orders when needed.
• Knowledge of PMI methodologies, Agile or Scrum, SDLC and project management tools.
• Enterprise customer and Professional Services experience is a plus.

Responsibilities

• Manage large-scale commercial projects and executive stakeholder meetings.
• Collaborate with Support, Engineering, and Product teams to resolve complex customer problems using company technologies.
• Improve PS project management tools, processes, and templates.
• Summarize key customer projects monthly and prepare quarterly reviews.
• Develop and manage delivery schedules, scope, resources, risks, and issues for technical and consulting services.
• Coordinate with customers and executives to manage escalations and align delivery.
• Establish reliable delivery processes and metrics.

Skills

Complex IT projects

Stakeholder management

Problem solving

Revenue recognition

PM methodologies

Enterprise PS experience

Job description

the company is the intelligent orchestration platform for DevSecOps. the company enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust the company to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. the company is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our valuesand continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

**Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on the company data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of the company.*

Senior Professional Services Project Manager, Paris

An overview of this role

the company Senior Professional Services Project Managers manage complex projects from initiation through delivery and closure. In this role, you'll coordinate with cross-functional teams and our global customers to complete distinct projects on time and within budget. You'll use your experience managing information technology and software consulting projects and your knowledge of traditional and agile project management and software development methods. You'll also manage executive stakeholder communications, manage escalations, and help improve Professional Services project management practices.

What you’ll do

• Manage large-scale commercial projects and executive stakeholder meetings and communications.
• Collaborate with the company Support, Engineering, and Product teams to resolve complex customer problems using the company technologies.
• Drive improvements to Professional Services project management tools, processes, procedures, and templates.
• Summarize key customer projects monthly and provide a summary for quarterly business reviews.
• Develop and manage delivery schedules, customer expectations, project scope, resources, status, risks, and issues for technical and consulting services.
• Manage customer escalations by coordinating with customers and the company stakeholders, including the executive team, Sales, and Technical Account Managers.
• Establish reliable, repeatable delivery processes, metrics, and operational procedures.
• Set and achieve forecast goals by aligning customers, Technical Architects, project engineers, partner consultants, and delivery partners.

What you’ll bring

• Experience managing complex information technology or software consulting projects for external customers from initiation through closure.
• Ability to manage project scope, schedules, resources, customer expectations, risks, issues, and multiple priorities while delivering concise executive-level status reports.
• Ability to build effective relationships with customer leaders, communicate with internal and external stakeholders, and manage escalations.
• Ability to identify and resolve project challenges, motivate advisory teams and contributors, and mediate conflicts.
• Experience supporting timely revenue recognition and executing change orders when needed.
• Knowledge of project management and technical delivery methods for software, including Project Management Institute methodologies, agile or Scrum, the software development lifecycle, and project management or agile tools such as the company.
• Enterprise customer and Professional Services experience is a plus.

How the company Supports Full-Time Employees

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification.

Country Hiring Guidelines

the company hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Privacy Policy

Please review our Recruitment Privacy Policy. Your privacy is important to us.

the company is proud to be an equal opportunity workplace and is an affirmative action employer. the company’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. the company will not tolerate discrimination or harassment based on any of these characteristics. See alsothe company’s EEO PolicyandEEO is the Law. If you have a disability or special need that requiresaccommodation, please let us know during the