Senior Professional Services Engineer, Japan

United States Digital Space LLC; United States; Remote; USD 89,000 - 120,000; Full time

Benefits offered by this job

Flexible PTO

Equity (ESOP)

Growth and Development Fund

Parental Leave

Employee Stock Purchase Plan

Job summary

United States Digital Space LLC is seeking a Senior Professional Services Engineer based in Japan to lead installation, migration, and advisory engagements in a fully remote setup. You will drive reference architectures, IaC practices, and customer success across multiple cloud providers.

You will mentor engineers, collaborate with product and engineering teams, and manage several customer engagements concurrently, delivering reliable, secure workflows in a fast-paced environment.

Qualifications

• Experience with infrastructure as code and configuration as code tools.
• Proven ability to manage multiple projects and lead engineers.
• Experience delivering customer-facing installation, migration, and advisory engagements across the platform.
• Excellent written and spoken English communication skills.
• Must be located in Japan with full working rights in Japan.

Responsibilities

• Deliver professional services engagements including installation, migration, training, and advisory services across the company capabilities.
• Plan and execute deployments from single-node Omnibus installations to large reference architectures using IaC and configurations as code.
• Lead migrations from multiple source systems to the company SaaS or self-managed deployments.
• Partner with Engagement Managers to improve delivery consistency and reduce friction.
• Serve as a trusted technical advisor translating goals into practical implementation plans.
• Interface with product and engineering teams to unblock customer outcomes and share feedback.
• Mentor Associate and Intermediate Engineers to increase autonomy.
• Manage multiple customer engagements as primary engineer or lead.

Skills

Strong communication

Project leadership

Remote collaboration

Tools

Terraform

Ansible

Packer

Puppet

Chef

AWS

GCP

Azure

Git

Job description

the company is the intelligent orchestration platform for DevSecOps. the company enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust the company to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. the company is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our valuesand continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on the company data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of the company.

An overview of this role

As a Senior Professional Services Engineer at the company, you'll work directly with customers to deliver installation, migration, training, and advisory services that help them adopt the company successfully. You'll lead engagements from single-node Omnibus installs to large reference architectures built with infrastructure as code (IaC) and configuration as code. You'll also guide migrations from other systems to the company SaaS or self-managed deployments, and help customers make practical decisions that improve reliability, security, and day-to-day workflows.

In this role, you'll work closely with customers and the company's product and engineering teams to drive customer success and share feedback that improves the company and how we deliver services. You'll manage multiple projects at once, mentor other Professional Services Engineers, and help streamline how we deliver consistent outcomes in a remote, largely asynchronous environment.

Some examples of our projects:

• Designing and delivering the company installations and reference architectures using tools like Terraform and Ansible across major cloud providers

• Leading migrations to the company SaaS or self-managed the company, and turning customer feedback into actionable improvements for the company's product and engineering teams

What you’ll do

• Deliver the company Professional Services engagements, including installation, migration, training, and advisory services across the company capabilities.

• Plan and execute deployments ranging from single-node Omnibus installations to large reference architectures using Infrastructure as Code and Configuration as Code practices.

• Lead migrations from multiple source systems to the company SaaS or self-managed the company, helping customers adopt secure, reliable workflows.

• Partner with Engagement Managers and Project Managers to improve delivery consistency, remove friction, and continuously refine delivery processes.

• Serve as a trusted technical advisor for customers, translating goals and constraints into practical implementation plans and clear next steps.

• Interface with the company's product and engineering teams to unblock customer outcomes and share feedback that helps improve the company features and services.

• Mentor Associate and Intermediate Professional Services Engineers, providing technical guidance, helping remove blockers, and supporting increased autonomy.

• Manage and deliver multiple customer engagements at once, either as the primary engineer or as a lead providing oversight and direction to other engineers.

What you’ll bring

• Professional exposure with one or more infrastructure as code or configuration as code technologies such as Terraform, Ansible, Packer, Puppet, or Chef.

• Professional exposure with two or more cloud providers such as Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure.

• Experience using, deploying, or configuring the company, including a solid understanding of Git and source control workflows.

• Experience delivering customer-facing services such as installation, migration, training, and advisory engagements across the company's feature set.

• Proven ability to independently manage one or more projects and to lead and provide direction to other Professional Services Engineers on complex engagements.

• Strong communication skills in English, written and verbal, with the ability to provide clear status updates and build consensus with peers and customers in a remote, largely asynchronous environment.

• Demonstrated ability to take a solution-oriented approach by identifying root causes, proposing options and tradeoffs, and driving issues to resolution while balancing multiple customer engagements in a fast-paced environment.

• Demonstrated ability to work effectively in a fully remote organization by communicating clearly in writing, documenting decisions, collaborating asynchronously across time zones, and working in ways consistent with the company's values.

• Must be located in Japan and have full working rights in Japan

About the team

Senior Professional Services Engineers are part of the company's Professional Services team. We partner closely with Engagement Managers and Project Managers to deliver consistent outcomes, and we work with the company's product and engineering teams to share customer feedback and improve the company. Professional Services operates in a fully remote and largely asynchronous environment, collaborating across regions and time zones. The team's challenge is to support customers with a wide range of architectures and deployment models while maintaining high-quality delivery and setting customers up for long-term success.

How the company Supports Full-Time Employees

• Benefits to support your health, finances, and well-being

• Flexible Paid Time Off

• Team Member Resource Groups

• Equity Compensation & Employee Stock Purchase Plan

• Growth and Development Fund

• Parental Leave

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