Professional Services Engineer

Fortinet, Inc.; Charlotte (NC); On-site; USD 166,000 - 203,000; Full time

Benefits offered by this job

Medical, dental, vision, life and disa

401(k) plan

11 paid holidays

Vacation and sick time

Comprehensive leave program

Job summary

Fortinet is seeking a Professional Services Engineer to join our team to support end users and define daily activities for Fortinet products. The role focuses on delivering operational excellence, implementing configurations, and transferring knowledge to clients.

Responsibilities include testing, validation, and troubleshooting, with a strong emphasis on security and network technologies. Occasional client travel is expected as part of project engagements.

Qualifications

• 7+ years experience in LAN/WAN / Internet consulting, support and/or administration.
• 5+ years experience with Network Security Products.
• 2+ years experience with Fortinet products.
• Strong troubleshooting and problem-solving skills.
• Excellent oral communication and presentation abilities.
• Experience working independently and in teams; adaptable to shifting priorities.
• Authorized to work in the U.S. without sponsorship.

Responsibilities

• Assist client staff with day-to-day Fortinet product operation and support.
• Develop MOPs for migrations, upgrades and updates.
• Develop test plans and test new features/releases.
• Verify configurations and implement best practices.
• Perform interoperability evaluation of devices interacting with Fortinet products.
• Provide training and knowledge transfer to client staff.
• Maintain core competency on Fortinet technologies and resolve/escalate issues promptly.

Skills

LAN/WAN consulting

Network security products

Fortinet products

Troubleshooting

Oral communication

Team collaboration

Travel willingness

Independent work

Project adaptability

Education

Bachelor's Degree in Computer Science or related

Tools

Fortinet product family

Job description

Fortinet is growing and we are looking to hire Professional Services Engineers to join our team. The dedicated Professional Services consultant is assigned to the end user for the duration of this agreement. He/she will work with the end user to define the specific daily activities.

Job Responsibilities

The Professional Services Consultant daily activities include but are not limited to:

• Assisting client staff with day to day Fortinet products operation/ support
• Development of methods of procedure (MOPs) for migrations, upgrades and updates
• Development of test plans and test new features and/or releases
• Verifying configurations and implementing best practices
• Performing interoperability evaluation of devices that interact with Fortinet products
• Training and knowledge transfer to client staff
• Develop and maintain core competency on Fortinet's product line and technologies
• Resolves and/or escalates issues in a timely fashion

Requirements

• 7+ Years experience in LAN/WAN /Internet consulting, support and/or administration
• 5+ Years experience with Network Security Products
• 2+ Years experience with Fortinet products
• Experience working as a Professional Services Consultant/ Engineer a plus
• Solid understanding of security and networking principals and technologies such as:
• Network Security Infrastructure - Switching, Routing, Load Balancing, WiFi
• Security systems - Firewall, IPS, VPN, Antivirus, AntiSpam, Web Filtering, Application Control
• Excellent troubleshooting skills
• Outstanding oral communication and presentation skills
• Experience at working both independently and in a team-oriented, collaborative environment
• Conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
• React to project adjustments and alterations promptly and efficiently
• Flexible during times of change
• Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments
• Ability to bring project to successful completion through political sensitivity
• Strong commitment and self-driven individual
• Able to travel as needed

Education

Bachelor's Degree in Computer Science, Software Engineering or related work related experience

Must be authorized to work in the U.S. without sponsorship.

The US base salary range for this full-time position is $166,000-$203,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time, as well as a comprehensive leave program.

Wage ranges are based on various factors, including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.

All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at the time of hire and annually at the Company's discretion.

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.

Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 890,000+ customers around the globe.