Professional Services Engineer

Forescout Technologies Inc; Dallas (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

A leading technology company is seeking a Professional Services Engineer to design and implement product solutions for clients. This role involves deploying and optimizing the Forescout platform while providing training and support to enhance customer adoption. Ideal candidates will have significant technical expertise and experience in customer service, along with the ability to travel for on-site engagements.

Qualifications

• 3+ years of technical professional services experience in a customer-facing role.
• Experience installing, managing, and supporting production network systems.
• Self-motivated with strong problem-solving skills.

Responsibilities

• Deploy and configure Forescout product solutions for customers.
• Provide customer training and optimize product use.
• Collaborate with sales and product management on service offerings.

Skills

Routing

Switching

Network Security

VLAN

VPN

RADIUS

Linux/UNIX

Communication

Education

Bachelor’s degree in Computer Science

Engineering degree or equivalent

Tools

Forescout platform

IT security certifications (CISSP, SSCP, or GIAC)

Job description

The Professional Services Engineer (PSE) position offers the opportunity to design and deploy Forescout product solutions in real-world customer environments. The PSE will deploy, configure, optimize, and troubleshoot Forescout platform solutions as well as provide on-the-job training to customers onsite and remotely. This role will support our adoption services.

• Provide on-site and off-site Forescout professional services to customers including, product deployment, configuration, health checks, optimization, training, and troubleshooting
• Assist Sales with implementation plans and network designs
• Coordinate pre-installation calls and provide written post-deployment summaries
• Contribute to the development of best practices, intellectual property, and training material
• Collaborate with customer support, product management, R&D, marketing and sales regarding deployment techniques, feature requests, product issues and sentiment
• Identify and recommend new customer service opportunities to Sales and/or customer
• Stay abreast of product capabilities, configurations and integrations via training/lab work

What You Bring To Forescout:

Required skills:

• Hands-on technical experience and expertise with routing, switching, 802.1Q VLAN, VPN, WAN, RADIUS, and network security technologies
• Hands-on technical experience with network administrator and network security activities
• Hands-on experience with the Forescout platform preferred
• Working knowledge of Linux/UNIX operating systems
• Working knowledge of industry security standards, procedures and technologies
• Demonstrated excellent oral and written communications, including presentation skills for audiences of varying levels of technical understanding
• Ability to constructively handle and address customer concerns through explanation or management escalation
• Ability to travel domestically and internationally (must have a passport); must be within 45 minutes of a major US-based regional airport with travel up to 50%
• Experience in federal government environments preferred
• A self-motivated individual with a ‘can do’ attitude
• Ability to work independently in a mix of workplace environments including large enterprise, commercial, and military/government agency customers

Required experience:

• Bachelor’s degree in Computer Science, Engineering, or equivalent industry experience
• 3+ years of technical professional services experience in a customer-facing role
• Experience installing, managing, and supporting production network and computer security systems comprised of multiple technologies
• Strong knowledge and experience working in a geographically distributed team-based engineering environment
• Experience/certifications in multiple leading IT security, network, and IoT technologies preferred
• Security certification such as CISSP, SSCP, or GIAC preferred