Professional Services Engagement Manager

Motion Recruitment; New York (NY); Hybrid; USD 100,000 - 160,000; Full time

Job summary

A technology recruitment agency is looking for a Professional Services Service Engagement Manager to enhance opportunity velocity in NYC. This hybrid role focuses on streamlining the Professional Services engagement process, ensuring clarity and speed from opportunity to execution. Responsibilities include acting as the main contact for PS engagements, tracking opportunities, and providing regular reporting. Candidates should be well-versed in managing and coordinating across various teams to enhance service delivery. Local candidates only are encouraged to apply.

Qualifications

• Experience in RevOps roles managing Professional Services.
• Ability to coordinate actions across multiple teams.
• Strong understanding of the PS lifecycle and engagement structures.

Responsibilities

• Act as the primary PS engagement point of contact.
• Track Professional Services opportunities and SOWs in flight.
• Provide clear, periodic status reporting on PS opportunities.
• Provide status reporting to RevOps and PS leadership.
• Support strategic PS opportunities and high-value engagements.

Skills

Familiarity with Professional Services pipeline

Bottleneck removal

Clear communication

Coordination across departments

Job description

The Professional Services Service Engagement Manager is a field‑facing RevOps role responsible for accelerating Professional Services opportunity velocity by acting as the deal expeditor between Sales, Delivery, and RevOps.

This is a 6-month contract-to-hire opportunity, hybrid in NYC. Local candidates only.

This role sits at the front end of the PS lifecycle, ensuring Professional Services engagements move fast, cleanly, and consistently from opportunity through SOW execution. The Service Engagement Manager removes friction, enforces standards, and provides clear ownership across the PS engagement process—without replacing Sales, Delivery, or SOW Operations.

Key Responsibilities

Opportunity & Deal Engagement

• Act as the primary PS engagement point of contact for assigned region or accounts, aligned to Sales and PS leadership.
• Maintain familiarity with the regional PS pipeline, key customers, sellers, and active opportunities to ensure proper context and prioritization.
• Engage early in PS opportunities to ensure scope clarity, correct engagement structure, and execution readiness before SOW creation.

Velocity & Bottleneck Removal

• Track Professional Services opportunities and SOWs in flight, identifying risks, delays, or ownership gaps.
• Proactively remove bottlenecks by coordinating across Sales, Delivery, Service Engineering, Service Design, and SOW Operations.
• Escalate issues appropriately using defined governance and priority signals when velocity or execution is at risk.
• Ensure PS engagements follow approved engagement architectures, standards, and productized offerings developed by RevOps and Service Engineering.
• Reinforce use of standard accelerators, blueprints, and modular services where applicable to increase speed and predictability.
• Partner with Service Engineering and Service Design to provide feedback on gaps, friction points, or emerging needs observed in the field.

Reporting & Visibility

• Provide clear, periodic status reporting on PS opportunities, SOW progress, and engagement health to RevOps and PS leadership.
• Support RevOps analytics by ensuring accurate, timely inputs related to opportunity stage, engagement type, and readiness signals.
• Contribute to the RevPulse feedback loop, surfacing themes and improvement opportunities based on real‑world engagement experience.

Strategic & High‑Value Engagements

• Support strategic PS opportunities, including large or complex deals, early‑stage assessments, and engagements with clear downstream expansion potential.
• Adjust engagement intensity based on priority signals, ensuring high‑value opportunities receive the appropriate level of oversight and acceleration.