Senior Engagement Manager

United States Digital Space LLC; Atlanta, New York (GA, NY); Hybrid; USD 109,000 - 215,000; Full time

Job summary

The company is seeking an Engagement Manager in a hybrid role based in New York City or Atlanta to lead Professional Services sales and cross-functional delivery. You will discover client initiatives, develop services strategies, scope engagements, and navigate complex negotiations to accelerate bookings and customer outcomes.

Ideal candidates have 5+ years in Professional Services or technology sales, with a strong background in solutioning, business case development, and collaboration across

Qualifications

• 5+ years of experience in Professional Services or technology sales.
• BS degree in Computer Science, Mathematics, Engineering or equivalent.
• Experience architecting or managing Professional Services.
• Ability to build business cases and negotiate complex deals.
• Knowledge of databases, cloud and AI enablement is a plus.

Responsibilities

• Understand customer application portfolios and identify opportunities to design delivery programs related to modernization, cloud adoption, AI enablement, and data platform transformation.
• Lead discovery, solutioning, estimation, and commercial negotiations to convert customer business initiatives into Professional Services bookings.
• Collaborate with cloud partners, strategic partners, and account teams to develop and execute customer success and Professional Services growth strategies.
• Maintain ownership of deals from inception to closure and manage regional PS pipeline and forecasts.
• Articulate business value of professional services and share best practices for service delivery.

Skills

Professional Services sales

Quota-carrying sales

Cross-functional collaboration

Education

Bachelor's degree in Computer Science, Mathematics, Engineering or equivalent

Job description

the company Engagement Managers are quota-carrying Professional Services sales leaders responsible for discovering customer business initiatives, developing services strategies, scoping and negotiating engagements, and driving Professional Services bookings that accelerate customer outcomes and the company adoption.

As a Services Seller Engagement Manager, you will be a key leader within the PS team, work cross-functionally with the Sales, Professional Services, and Customer Success organizations to shape how we will help our customers achieve their the company vision. Top- performing Engagement Managers have a unique ability to develop multi-phased services strategies aligned to customer modernization, migration, AI, and application development initiatives, then align with both executive and technical stakeholders to build business cases, define outcomes, and secure investment in Professional Services engagements.

To learn more about the Services Seller Engagement Management role, check out these insightful blog posts:Meet a Current Engagement ManagerandHow Engagement Managers Help Customers Succeed.

This role can be based in New York City or Atlanta for our hybrid working model.

What you’ll do at the company

• Understand customer application portfolios and identify opportunities to design delivery programs related to modernization, cloud adoption, AI enablement, and data platform transformation

• Lead discovery, solutioning, estimation, and commercial negotiations to convert customer business initiatives into Professional Services bookings

• Collaborate as part of a larger team alongside cloud partners, strategic partners, and your the company account teams to develop and execute customer success and Professional Services growth strategies

• Maintain a strong sense of ownership, driving all deals or technical scopings from inception to closure

• Manage the Professional Services pipeline for bookings and revenue forecasts for your region

• Expertly articulate the business value of professional services, speaking knowledgeably and credibly about service delivery issues, challenges, strategies, approaches, and risk mitigation

• Work with our practice team to propagate internal skills and experience through the development of repeatable assets (estimates, proposals, SOWs, templates, tools, case studies etc.)

• Work with the delivery team to transition any agreed upon project scope and customer expectations to ensure successful project delivery

• Proactively seek opportunities to support and mentor other team members and share best practices

• Have situational awareness and react appropriately in group settings

An ideal candidate will have

• Experience in Professional Services sales, consulting sales, solution consulting, or quota-carrying technology roles

• A BS degree in Computer Science, Mathematics, Engineering or equivalent professional experience

• A minimum of 5 years experience in the sale of Professional Services and/or technology solutions at an enterprise software company

• Experience as an architect, consultant, project manager, or Professional Services manager

• Experience internally positioning and selling professional services

• General knowledge of databases (RDBMS, SQL, NoSQL)

• Experience and knowledge of the software development lifecycle and associated development methodologies (e.g. Agile, Waterfall)

• Knowledge of software architecture including both cloud and on-premise technologies e.g. AWS, GCP, Kubernetes, Open Shift

• The ability to collaborate as a part of a larger account team to build and execute complex account strategies and sales plays

• An ability to scope and estimate projects

• Strong presentation skills: Showing the value, capabilities, and differentiators of complex service solutions using methodologies and service offerings

• Willingness to travel for key engagements and team offsites

About the company

the company is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. the company’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, the company Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on the company for their most important applications, we’re powering the next era of software.

Our compass at the company is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us the company.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at the company, and help us make an impact on the world!

the company is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

the company, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

the company’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of the company’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.

the company’s base salary range for this role in the U.S. is:

$109,000—$215,000 USD