Professional Services Consultant (Fluent in Spanish) (Hybrid) Clearwater, Florida

KnowBe4, Inc.; Clearwater (FL); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Bonuses based on monthly sales targets

Tuition reimbursement

Certification reimbursement

Adoption assistance

Job summary

KnowBe4, Inc. in Clearwater, FL, seeks a Professional Services Consultant fluent in Spanish to design, build, and implement security solutions. This hybrid role guides customers from discovery through production deployment, ensuring successful adoption of KnowBe4 products.

You will lead discovery, translate requirements into designs, configure integrations, validate outcomes, and enable admins with platform knowledge. This role requires strong communication and the ability to work across teams.

Qualifications

• 1+ years of industry experience in Professional Services, Technical Consulting, Solutions Engineering, or a similar customer-facing technical role.
• Bachelor’s degree or equivalent education preferred
• Familiarity with IT Security and AI/SaaS space is a plus
• Experience with M365 and/or Google Workspace is beneficial
• Strong technical discovery and requirements-gathering skills
• Excellent customer-facing communication and presentation skills
• Ability to manage multiple customer engagements with minimal supervision

Responsibilities

• Lead discovery sessions with customers to understand objectives, architecture, workflows, integrations, and constraints.
• Own solution design and translation of requirements into technical plans.
• Guide customers through configuration, integration, testing, migration, and go-live activities.
• Troubleshoot blockers and escalate to Product/Engineering as needed.
• Educate admins and teams on architecture, best practices, and ongoing management.

Skills

Spanish fluency

Discovery skills

Communication skills

Education

Bachelor’s degree or equivalent

Tools

M365

Google Workspace

Job description

Professional Services Consultant (Fluent in Spanish) (Hybrid)

Clearwater, Florida

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

The Professional Services Consultant is a customer-facing consultant responsible for gathering requirements, designing, building, and implementing solutions that enable customers to successfully adopt and operationalize KnowBe4 products.

This role owns the technical journey from discovery through production deployment. Consultants partner directly with customers to understand their business objectives, technical environment, architecture, and requirements. The Professional Services Consultant translates these requirements into a solution design, builds and configures the solution, validates with testing, enables admins with platform knowledge and functionality, and leads the customer through production deployment to successfully hand off to the Customer Success team for continued adoption of the platform.

Responsibilities:

General:

• Lead discovery sessions with customers to understand business objectives, technical requirements, existing architecture, workflows, integrations, and constraints.


• Own stakeholder communications throughout the engagement, providing regular status updates and proactively flagging risks or timeline impacts.


• Identify dependencies, integration requirements, and architectural considerations early in the engagement.


• Translate business requirements into clear technical requirements and implementation plans.

Implement:

• Own the solution design for customer implementations and loop in senior members of the Professional Services team as required.


• Document solution designs, architecture decisions, technical requirements, and implementation specifications.


• Lead customers through configuration, integration, testing, validation, migration, and go-live activities.


• Troubleshoot and resolve complex technical blockers that could impact deployment timelines or solution quality, managing escalation to Product and/or Engineering as required.


• Validate that the implemented solution meets agreed technical and business requirements, and ensure customers are technically prepared to operate and maintain it post-implementation.

Advise and Enable:

• Serve as a trusted advisor throughout the engagement, helping customers determine how the Knowbe4 platform should be implemented within their environment.


• Provide necessary API documentation and overview


• Educate customer administrators and technical teams on solution architecture, configuration, operational best practices, and ongoing management.


• Conduct technical workshops, solution walkthroughs, and knowledge-transfer sessions.


• Provide customers with clear documentation and guidance to support long-term ownership of the deployed solution.


• Recommend improvements or additional capabilities based on customer objectives and observed technical needs.

Minimum Qualifications:

• 1+ years of industry experience in Professional Services, Technical Consulting, Solutions Engineering, or a similar customer-facing technical role, gained at a SaaS/AI technology company or a consulting firm.


• Bachelor’s degree or equivalent education preferred


• Familiarity with standard concepts, practices and procedures within the IT Security Field and AI/SaaS technology space


• Experience working with M365 and/or Google Workspace


• AI/Saas application, Cybersecurity and IT experience is plus


• Strong technical discovery and requirements-gathering skills.


• Strong troubleshooting and problem-solving skills.


• Ability to independently manage the technical components of multiple customer engagements.


• Excellent customer-facing communication and presentation skills.


• Highly organized and result-oriented


• Excellent time management and organization skills


• Demonstrates integrity, accountability, respect, and commitment


• Strong collaborative and teamwork skills


• Must be able to work with minimal supervision


• Fluent in Spanish

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits .

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre- employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request- accommodation.

No recruitment agencies, please.

As set forth in KnowBe4’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.