Professional Services Consultant, AI Transformation

Lucid Software; Raleigh (NC); On-site; USD 120,000 - 160,000; Full time

Job summary

Lucid Software seeks a Professional Services Consultant for AI transformation in Raleigh, NC. You will lead enterprise engagements, translating complex challenges into visual strategic roadmaps and optimizing software delivery lifecycles to accelerate adoption.

You will collaborate with enterprise buyers, IT stakeholders, and product teams, driving renewals and new revenue opportunities while shaping the PS roadmap with client insights.

Qualifications

• 5+ years in a highly consultative, customer-facing role (Professional Services, Management Consulting, or Enterprise SaaS Solutions).
• Understanding of artificial intelligence, process management, or enterprise architecture.
• Foundational exposure to enterprise architecture concepts, cloud environments (AWS, Azure, or GCP), or infrastructure visualization.
• Proven track record of managing and presenting to Director, VP, and C-suite enterprise stakeholders.
• Experience transforming highly chaotic, ambiguous enterprise environments into structured project deliverables.
• This position is hybrid, combining remote work with in-person collaboration at our Raleigh, NC office two days per week (Tuesday and Thursday).

Responsibilities

• Partner with Fortune 500 stakeholders to design and execute customized consulting engagements that translate complex organizational outcomes into high-value visual outputs.
• Guide enterprise clients through how to leverage Lucid to accomplish their transformation outcomes, developing Lucid solutions and enablement programs to achieve those results.
• Facilitate executive-level workshops focused on large-scale digital transformations, AI / Process Transformation and corporate change management.
• Analyze ambiguous business environments to uncover latent customer friction points and prescribe structured, visual solutions.
• Extract field insights and systemic customer feedback to influence Lucid's core product roadmap and scale internal Professional Services methodologies.
• Advocate for Lucid's Professional Services brand by translating successful client outcomes into public-facing case studies and presenting at industry events.

Skills

Consulting experience

AI concepts

Enterprise architecture

Cloud environments (AWS/Azure/GCP)

Stakeholder management

Executive-level communication

Education

Master’s degree

Tools

AWS

Azure

GCP

TOGAF

Enterprise SaaS platforms

Job description

Professional Services Consultant, AI Transformation

Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE’s Companies that Care. Lucid’s solutions are used by more than 100 million users across the globe, making Lucid the most used visual collaboration platform by the Fortune 500. Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google, Atlassian, and Microsoft.

The Professional Services Consultant acts as a trusted advisor and delivery lead within Lucid's Professional Services organization, engaging directly with enterprise accounts to maximize their investment in the Lucid Visual Collaboration Suite. This individual sits at the intersection of business strategy and technical execution, translating complex, ambiguous enterprise challenges into clear, visual strategic roadmaps. On a day-to-day basis, they collaborate closely with enterprise buyers, IT stakeholders, and internal product teams to map out strategic processes, optimize software delivery lifecycles, drive organizational agility, and more. The business impact of this role is direct and measurable: accelerating product adoption, securing high renewals, and unlocking new revenue opportunities within strategic accounts.

Key Responsibilities

• Partner with Fortune 500 stakeholders to design and execute customized consulting engagements that translate complex organizational outcomes into high-value visual outputs.


• Guide enterprise clients through how to leverage Lucid to accomplish their transformation outcomes, developing Lucid solutions and enablement programs to achieve those results.


• Facilitate executive-level workshops focused on large-scale digital transformations, AI / Process Transformation and corporate change management.


• Analyze ambiguous business environments to uncover latent customer friction points and prescribe structured, visual solutions.


• Extract field insights and systemic customer feedback to influence Lucid's core product roadmap and scale internal Professional Services methodologies.


• Advocate for Lucid's Professional Services brand by translating successful client outcomes into public-facing case studies and presenting at industry events.

Requirements

• 5+ years of experience in a highly consultative, customer-facing role (Professional Services, Management Consulting, or Enterprise SaaS Solutions).


• Demonstrated understanding of artificial intelligence, process management, or enterprise architecture.


• Foundational exposure to enterprise architecture concepts, cloud environments (AWS, Azure, or GCP), or infrastructure visualization.


• Proven track record of managing and presenting to Director, VP, and C-suite enterprise stakeholders.


• Experience transforming highly chaotic, ambiguous enterprise environments into structured project deliverables.


• This position is hybrid, combining remote work with in-person collaboration at our Raleigh, NC office two days per week (Tuesday and Thursday).

Preferred Qualifications

• Master’s degree in a technical, business, or related analytical field.


• Prior experience in a direct engineering, R&D, or software development role before transitioning to consulting.


• Technical certifications in cloud platforms (e.g., AWS Certified Cloud Practitioner), enterprise architecture frameworks (e.g., TOGAF), process management, or Project management.


• Experience leading massive, global software rollouts of productivity, collaboration, or enterprise-grade SaaS platforms.

#LI-MK1

As set forth in Lucid Software’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.

• A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.


• A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.


• An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.


• An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.