Professional Services Consultant

Smart Communications.; United States; Remote; USD 95,000 - 145,000; Full time

Job summary

A leading technology company is seeking a Professional Services Consultant to manage the successful delivery of solutions. This role involves implementation, project support, and customer interaction, ensuring satisfaction and project completion on time and within budget. The ideal candidate should have proven technical experience, excellent communication skills, and a positive client service approach. This fully remote position offers a competitive salary and a range of benefits, including health insurance and a flexible working environment.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401K Contribution

Gym Membership Reimbursement

Flexible Spending Plan

Short and Long Term Disability Insurance

18 Days Holiday Allowance

Additional Day Off on Birthday

Qualifications

• Proven technical experience implementing successful projects on client sites.
• Experience implementing and troubleshooting SSO solutions.
• Excellent verbal and written communication skills.

Responsibilities

• Implementing Smart Communications solutions at customer sites.
• Support project change controls and ensure contractual position.
• Meet delivery schedules and budgets.

Skills

Communication

Problem Solving

Technical Skills

Tools

SAML

OAuth 2.0

RESTful web services

JSON

XSD

XML

PostScript

PDF

AFP

Job description

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Our Consultants are responsible for managing the successful delivery of Smart Communications solutions. On time, to budget and to excellent customer satisfaction standards.

About Smart Communications

Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently.

Smart Communications is headquartered in the UK and serves more than 650 customers from offices located across North America, Europe, and Asia Pacific. Smart Communications’ Conversation Cloud platform includes the enterprise-scale customer communications management (CCM) power of SmartCOMMTM, forms transformation capabilities made possible by SmartIQTM and the trade documentation expertise of SmartDXTM. In 2021, the company acquired Assentis, a leading European software solutions provider specializing in customer communications management (CCM) with a focus on the financial services industry. To learn more, visit smartcommunications.com.

The responsibilities of the role include:

• Implementing Smart Communications solutions at customer sites.
• Installation and configuration of Smart Communications products on client sites
• Perform a product knowledge transfer to customer whilst on site
• Work with appropriate team members to achieve successful project completion, providing mentoring and technical guidance to more junior team members.
• Support and maintain project plans provided by the Project Manager or Principal Consultant.
• Deputize in the absence of Project Manager or Principal Consultant
• Report regularly, identifying and diagnosing issues and needs, escalating potential risks as far as necessary to resolve for both Smart Communications and customer
• Meet delivery schedules and budgets.
• Support project change controls, ensuring Smart Communications’ contractual position.
• Support post-project reviews.
• Support customer implementation document and provide quality implementation documentation on time
• Interface with client in a professional manner
• Understand customer requirements and map to Smart Communications solutions.

Key Performance Indicators for the role:

• Deliver against Company customer satisfaction targets.
• Deliver against Company Services Revenue and Profitability Targets.
• Deliver against delivery schedule and budget within project plans.
• Deliver against agreed personal technical development plan.

What we’re looking for:

Must have skills/experience:

• Proven technical experience implementing successful projects on client sites and working with SaaS platforms.
• Excellent verbal and written communication skills.
• Logical and analytical problem solving skills.
• Positive client service approach with a ‘Can do-will do’ attitude.
• Proven technical skills in:
• Experience implementing and troubleshooting SSO solutions (e.g. SAML, OAuth 2.0).
• Designing, developing, and consuming RESTful web services.
• Proficiency in JSON, XSD and XML.
• Appreciation of WCM, CRM and ECM technologies.
• Print Formats: PostScript, PDF, AFP

We look for the following SMART values in everyone we hire at Smart Communications:

• Speak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We’re not complainers we’re problem solvers.
• Make a Difference - We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don’t sit on the sidelines.
• Agile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask ‘why?’ so that we can help remove complexity. We don’t allow hurdles to get in our way.
• Results-Focused - We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don’t believe in being busy for the sake of being busy, we focus on productivity.
• Teamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don’t want anyone to feel disengaged, we’re in this together!

What’s the deal?

We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive.

In addition to a friendly, flexible and fun working environment, we provide a range of other benefits, including extensive health, dental and vision insurance, employer-funded health savings account, flexible spending plan, life and AD&D insurance, short and long term disability insurance, gym membership reimbursement, and 401K contribution, as well as 18 days’ holiday allowance plus an additional day off on your birthday!

This role is fully remote.

So, if we interest you, please let us know by applying for this position and tell us all about yourself.

Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.

To learn more about Smart Communications visit:

https://www.smartcommunications.com/

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting

• Industries

  Technology, Information and Media

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