Professional Services Consultant (SEG)

Abnormal Security Corporation; United States; Remote; USD 115,000 - 136,000; Full time

Job summary

A leading cybersecurity company is seeking a Professional Services Consultant to manage customer migrations from Secure Email Gateways to their platform. The role involves project management, customer engagement, and implementing security controls, ensuring a seamless transition. Ideal candidates will have extensive experience in email security and strong communication skills.

Benefits

Flexible PTO

Generous Healthcare Coverage

Equity Options

Qualifications

• 5+ years in a customer-facing role managing enterprise-grade cybersecurity deployments.
• 4+ years managing enterprise mail flow integration and migration projects.

Responsibilities

• Lead customer migrations from Secure Email Gateways to Abnormal Security.
• Design and execute delivery plans for complex projects.

Skills

Project Management

Customer Relationship

Problem-Solving

Communication

Education

BS/BA degree

Tools

Microsoft 365

Google Workspace

Job description

We are seeking a Professional Services Consultant to lead customer migrations from Secure Email Gateways (SEGs) to Abnormal Security. In this role, you will leverage your expertise in enterprise mail flow, email security, and cloud-based infrastructures to ensure a seamless, secure, and efficient transition. The ideal candidate will have deep knowledge of SEGs, hands-on experience in SEG decommissioning, and the ability to implement native security controls to optimize email security post-migration.

As a key member of the Professional Services Team, you will work closely with customers to understand their migration objectives, designing and executing well-structured delivery plans. You will manage complex projects, ensuring a smooth transition from legacy SEGs to Abnormal Security, while mitigating risks and minimizing disruptions. The ideal candidate has strong project management skills and customer relationship experience, successfully leading large-scale email security migrations for Fortune 500 customers across various industries.

Beyond leading enterprise-grade migration projects, you will play a critical role in defining best practices, refining delivery methodologies, and shaping "delivery excellence" at Abnormal Security. Your expertise will drive innovation, efficiency, and an exceptional customer experience in SEG displacement initiatives.

In this job, you will bring these skills

• BS/BA degree with 5+ years in a customer-facing role, managing enterprise-grade cybersecurity SaaS deployments/migrations in a high-growth environment.
• 4+ years of experience managing enterprise mail flow integration and migration projects, including hands-on expertise in Secure Email Gateway (SEG) decommissioning and transition.
• Deep knowledge of enterprise mail flow and architecture, including SMTP, MX records, SPF, DKIM, DMARC, and email routing in cloud and on-premise environments.
• Strong understanding of email security, filtering, threat protection, and Data Loss Prevention (DLP) ensuring compliance with SOC 2, HIPAA, and GDPR.
• Proficiency in Microsoft 365 & Google Workspace Security, including Microsoft Defender for Office 365, Exchange Online Protection (EOP), Advanced Threat Protection (ATP), and Google Workspace Security.
• Skilled in configuring native security controls to replace SEG functionality.
• Expertise in email routing through firewalls, proxies, and mail relays, with experience managing IP whitelisting, inbound/outbound mail rules, and secure connectors.
• Knowledge of anti-phishing, malware protection, and spam filtering post-SEG removal.
• Proven track record of delivering complex projects, balancing priorities, and coordinating across teams to achieve objectives.
• Strong problem-solving skills, with the ability to anticipate migration risks, address roadblocks, and drive resolution.
• Ability to work independently and collaboratively, thriving in a fast-paced and dynamic environment.
• Excellent communication and interpersonal skills, effectively engaging with both technical and executive stakeholders.
• A hands-on, solution-driven mindset, with a proactive approach to challenges.
• Manage a portfolio of migration projects, ensuring a seamless transition from legacy Secure Email Gateways (SEGs) to Abnormal Security.
• Deliver expert guidance on enterprise mail flow, covering SMTP, MX records, SPF, DKIM, DMARC, and routing across hybrid cloud and on-premise infrastructures.
• Advise on native security controls in Microsoft 365 and Google Workspace, ensuring a seamless replacement of SEG functionality.
• Provide guidance to ensure adherence to email security policies, implementing anti-phishing protections and maintaining compliance with industry regulations.
• Troubleshoot and resolve mail flow issues, ensuring secure and reliable email delivery post-migration.
• Refine SEG displacement methodologies, optimizing best practices for future implementations.
• Collaborate with Engineering, Product, and Customer Success teams to improve deployment workflows.
• Act as a trusted advisor, guiding customers through the technical and operational complexities of SEG migration.
• Develop and manage project plans, ensuring on-time delivery, scope control, and quality assurance.
• Identify and mitigate migration risks, proactively addressing challenges and engaging internal support when necessary.
• Provide clear and regular status updates, setting expectations and aligning key stakeholders on project progress.

At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. We know that benefits are also an important piece of your total compensation package. Learn more about our Compensation and Equity Philosophy on our Benefits & Perks page.

Base salary range:

$115,000 — $136,000 USD

As part of Abnormal AI's secure hiring practices, we conduct video interviews and validate applicant identity at various stages through our recruitment process. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards.Abnormal AI is committed to protecting your privacy. Please review our Abnormal AI Applicant Privacy Policy for full information about how Abnormal AI uses your personal information. By submitting an application you confirm that you have read and understand the Abnormal AI Applicant Privacy Policy .

About Abnormal AI

We're one of the world's fastest growing cybersecurity companies, on a mission to protect the modern workplace from the most pressing threats. Our AI-native technology was built from the ground up to tackle forward-looking security challenges, and our team works with bleeding-edge technology to keep our customers and their people safe as attacks grow ever more sophisticated.Our team is what makes us successful, which is why we're committed to a culture of learning, ownership, and high performance, where you'll have the opportunity to accelerate your growth and unlock excellence with the support of talented colleagues.

Taking care of our team goes beyond the office. Our compensation and benefits philosophy is designed to put attract, motivate, and retain top talent: Competitive Compensation We pay competitively to attract, reward, and retain top talent in the market

Equity is an important part of our total comp strategy

When the company does well, we all do well. Equity is an important and exciting part of our total compensation strategy as a pre-IPO startup. We’re guided by the belief our team members should share in the financial success of our company and grant equity accordingly.

Flexible PTO

All regular salaried team members enjoy flexible PTO. We want team members to grow with us, and a big part of that is making sure our team has the opportunity to rest and recharge. We also observe 12 paid holidays every year.

Generous Healthcare Coverage for You and Your Family

Taking care of our team goes beyond the office. In the US, we cover 100% of employee health care premium costs, and up to 100% for dependents, depending on the plan. Internationally, we offer similarly generous coverage, customized to each country in which we operate.

Fully Distributed Workforce

Operating as a globally-distributed, majority remote company means we get to work with talented folks, no matter where they live. We prioritize a balance of deep focus time with Zoom meetings, and regular in-person events.As a fast growing startup, we continuously review, improve, and personalize our benefits offerings based on the team’s input. Don’t see something that’s important to you? Let us know!

Our Interview Process

We value transparency at Abnormal, and our interview process is no exception.

Inclusion Matters

Abnormal is committed to creating a diverse work environment. All qualified applicants will receive consideration without regard to race, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.

Privacy Policy

Learn more about Abnormal's Privacy Policy here .

We have been made aware that there are potential scammers posing as Abnormal AI recruiters. Please ensure that any communication you have with our recruitment team comes from an official Abnormal email domain. Your safety and privacy are important to us, and we will never request sensitive personal information outside of our secure application process. Thank you for helping us maintain a secure and trustworthy application experience. Should you encounter what you believe to be a scamming attempt at any time in your recruiting process, please let us know at [e-mail]