Professional Services Consultant

demandforce; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Demandforce in San Francisco seeks a Professional Services Consultant to ensure ongoing success for its largest customers. You will work with Account Executives to define implementation and adoption plans, provide expert-level services around reputational marketing, and proactively manage relationships.

You are a proactive problem-solver with attention to detail, capable of juggling multiple activities while delivering solutions.

Qualifications

• 3-6 years in a professional services or customer success role.
• Experience writing adoption and implementation plans.
• Strong knowledge of HTML, CSS, SQL, and Web technologies.
• Ability to develop trusted-partner relationships with customers.
• Ability to interact with all levels of customers, from CXO to Developer.
• Interest in being a member of a Sales organization.
• Outgoing, positive personality.
• Strong verbal and written communication skills.

Responsibilities

• Define and execute adoption and implementation plans.
• Provide product training to customers.
• Provide expert-level services around reputational marketing and online communications.
• Handle incoming technical support issues.
• Provide customer metrics reviews and assessments, identifying areas for improvement and best practices.
• Forecast customer deployments.
• Liaise with Demandforce Product Management and Engineering.

Skills

HTML

CSS

SQL

Web Technologies

Customer Relationships

Education

BS Degree in CS/IT/Engineering

Job description

The Opportunity

The Professional Services Consultant is responsible for ensuring the ongoingsuccess of Demandforce’s largest customers. The Professional ServicesConsultant will be part of the Enterprise Solutions Team and will workclosely with Account Executives as s/he defines and executesimplementation and adoption plans, provides expert level support andservices, and proactively manages the ongoing relationships withcustomers.

You are a creative problem-solver who lovesbeing in front of customers. You don’t wait to have someone tell youwant to do, but instead you proactively assess the situation and takethe initiative to craft the proper solution. You have tremendousattention to detail and can juggle multiple activities simultaneously.Your motivation is to be the best and make everyone around you better.

Responsibilities:

• Defining and executing adoption and implementation plans
• Providing product training to customers
• Providing expert-level services around reputational marketing, online communications, and social media strategies
• Handling incoming technical support issues
• Proactively providing customer metrics reviews and assessments,identifying areas for improvement, and providing customers with bestpractices
• Properly forecasting customer deployments
• Acting as your customers’ liaison to Demandforce Product Management and Engineering

Qualifications:

• 3-6 Years in a Professional Services or Customer Success Role
• Experience in writing adoption and implementation plans
• Strong Knowledge of HTML, CSS, SQL, and Web Technologies
• Ability to develop strong “trusted-partner relationships” with customers
• Ability to interact with all levels of customers, from CXO to Developer
• Interest and Desire to be a member of a Sales Organization
• Outgoing, positive personality
• Strong Verbal and Written Communication Skills, and even stronger Listening Skills
• BS Degree in Computer Science, IT, or Engineering

The Company:

Founded in 2003, Demandforce provides theleading consumer demand creation solution for small business. Oursoftware-as-a-service application is used by thousands of our customersto grow, keep clients coming back, and manage operations moreeffectively. We help small business thrive in the Internet economy.

Our product, D3, transforms our customer's client base into a valuablesocial network, making the connections that drive growth, activity,loyalty and business value. D3 delivers unparalleled results, includingguaranteed revenue generation, improved customer activity,satisfaction, and retention, and new customer recruitment. We integratewith the customer's existing workflow and IT systems, making D3 operatewith near zero administrative overhead. Currently serving dentalpractices, automotive shops, doctors and health & beauty providers,Demandforce is building a network in which every service business isconnected to any consumer via a single click.

The companyhas achieved 22 quarters of over 80% year-over-year quarterly growth andis led by a management team with over a decade of experience developingand delivering web-based applications that drive real, tangiblebusiness value. We've been voted one of the best places to work in the bay area and made the Inc 500 list.