Customer Success Manager II

Demandbase, Inc.; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical and Vision premiums paid by up

Flexible PTO

Paid holidays

Mental health resources

401(k) with pre-tax and Roth options

Disability insurance

Life insurance

Other benefits

Job summary

Demandbase is seeking a Customer Success Manager II to grow, support, and renew customer adoption of Demandbase solutions. You will partner with clients to achieve objectives, drive platform adoption, and deliver ABM best practices that align with executive priorities.

You will lead onboarding, coordinate cross-functional initiatives, and identify expansion opportunities while maintaining deep expertise in Demandbase products and market trends.

Qualifications

• 3–5 years in strategic account management or customer success for SaaS
• Proven expansion success through upsell and cross-sell with sales teams
• Experience coordinating cross-functional teams on complex initiatives
• Deep familiarity with marketing tech ecosystems and related tools
• Proven ability to lead implementations and deliver measurable ROI

Responsibilities

• Own the customer relationship across the full lifecycle, serving as primary contact and trusted advisor to senior marketing stakeholders
• Drive adoption and value realization of the Demandbase platform, measured through usage, outcomes, and ROI
• Partner with customers to deliver proactive ABM best practices, strategies, and use cases
• Identify and support expansion opportunities within the customer base in partnership with new business teams
• Lead customer onboarding and coordinate cross-functional initiatives to ensure timely issue resolution
• Advocate for customers while maintaining deep product and industry knowledge
• Develop customer success stories, case studies, and references with measurable impact

Skills

Strategic account management

Customer success

Upsell & cross-sell

Cross-functional coordination

CRM familiarity

Marketing automation

Sales engagement tools

Predictive analytics

Revenue management tools

Implementation leadership

Tools

CRM (Salesforce)

Marketing automation tools

Sales engagement platforms

Intent data tools

Predictive analytics tools

Revenue management tools

Job description

Location: United Kingdom

Introduction to Demandbase

Demandbase is the only pipeline AI platform that empowers GTM teams to automate growth at scale. With a unified view of data, insights, actions, and outcomes, B2B enterprises can seamlessly align and execute their account-based GTM strategies with confidence. Thousands of businesses trust Demandbase to maximize revenue, minimize waste, and consolidate their data and tech stacks – all in one platform.

As a company, we’re as committed to growing careers as we are to building world‑class technology. We invest heavily in people, our culture, and the community around us. We have also continuously been recognized as One of The Best Places To Work in the San Francisco Bay Area by Fortune, and One of The 60 Best Companies To Sell For by Selling Power. Our offices are located in San Francisco, New York, Austin, Seattle, India, and the United Kingdom.

About the Role

The Customer Success Manager II is responsible for growing, supporting, and renewing customer adoption of Demandbase solutions. This is accomplished by partnering with the client to achieve their objectives, driving customer adoption, accelerating time to live and value, and providing B2B digital business expertise.

Responsibilities

• Own the customer relationship across the full lifecycle, serving as the primary point of contact and trusted advisor to senior marketing stakeholders
• Drive adoption and value realization of the Demandbase platform, measured through usage, customer outcomes, and goal attainment
• Partner with customers to deliver proactive ABM best practices, strategies, and use cases, addressing critical success issues and executive priorities
• Identify and support expansion opportunities within the customer base in partnership with new business teams
• Lead customer onboarding, project manage ongoing initiatives, and ensure timely resolution of issues through cross-functional coordination
• Advocate for customers internally while maintaining deep expertise in Demandbase products, industry trends, and the competitive landscape
• Develop customer success stories, case studies, and references that demonstrate measurable impact

Qualifications

• 3-5 years of experience in strategic account management, customer success, or similar roles supporting SaaS customers
• Demonstrated success driving expansion through upsell and cross‑sell motions, in partnership with sales teams
• Strong experience coordinating cross‑functional teams and leading complex, multi‑stakeholder initiatives
• Deep familiarity with Sales and Marketing technology ecosystems, including CRM, marketing automation, sales engagement, intent, predictive analytics, and revenue management tools
• Proven ability to lead technical or process‑driven implementations, identify gaps in customer workflows, and deliver measurable business impact and ROI

Benefits

• options for up to 100% paid Medical and Vision premiums for employees
• a flexible PTO policy
• paid holidays
• access to mental health and wellness resources
• a 401(k) with pre‑tax, after tax, and roth options
• short‑term/long‑term disability
• life insurance
• other great benefits

Our Commitment to Diversity, Equity, and Inclusion at Demandbase

At Demandbase, we believe in creating a workplace culture that values and celebrates diversity in all its forms. We recognize that everyone brings unique experiences, perspectives, and identities to the table, and we are committed to building a community where everyone feels valued, respected, and supported. Discrimination of any kind is not tolerated, and we strive to ensure that every individual has an equal opportunity to succeed and grow, regardless of their gender identity, sexual orientation, disability, race, ethnicity, background, marital status, genetic information, education level, veteran status, national origin, or any other protected status. We do not automatically disqualify applicants with criminal records and will consider each applicant on a case‑by‑case basis.

We recognize that not all candidates will have every skill or qualification listed in this job description.

We acknowledge that true diversity and inclusion requires ongoing effort, and we are committed to doing the work required to make our workplace a safe and equitable space for all. Join us in building a community where we can learn from each other, celebrate our differences, and work together.

Unsolicited Submissions

At Demandbase, we value thoughtful partnerships and direct connections with candidates. We’re not accepting unsolicited resumes or outreach from third‑party recruiting agencies. Any unsolicited submissions will not be reviewed, and no fees will be paid.