Enterprise Solutions Consultant — Adoption & Success

demandforce

San Francisco (CA)

On-site

USD 90,000 - 130,000

Full time

14 days+

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Job summary

Demandforce in San Francisco seeks a Professional Services Consultant to ensure ongoing success for its largest customers. You will work with Account Executives to define implementation and adoption plans, provide expert-level services around reputational marketing, and proactively manage relationships.

You are a proactive problem-solver with attention to detail, capable of juggling multiple activities while delivering solutions.

Qualifications

3-6 years in a professional services or customer success role.
Experience writing adoption and implementation plans.
Strong knowledge of HTML, CSS, SQL, and Web technologies.
Ability to develop trusted-partner relationships with customers.
Ability to interact with all levels of customers, from CXO to Developer.
Interest in being a member of a Sales organization.
Outgoing, positive personality.
Strong verbal and written communication skills.

Responsibilities

Define and execute adoption and implementation plans.
Provide product training to customers.
Provide expert-level services around reputational marketing and online communications.
Handle incoming technical support issues.
Provide customer metrics reviews and assessments, identifying areas for improvement and best practices.
Forecast customer deployments.
Liaise with Demandforce Product Management and Engineering.